Appendix C Service and support | Hitachi 3300MFP guide

Appendix C

Service and support

Use these topics to learn about obtaining product service and support.

●Obtaining hardware service

●Extended warranty

●Service information form

Obtaining hardware service

To obtain hardware service

If your hardware should fail during the warranty period, HP offers the following support options:

●HP repair services. You can return the product to an HP repair center, depending on your location.

●Express Exchange. In some places, HP provides a reconditioned permanent replacement product to you on the next working day.

●HP authorized service provider. You can return the unit to a local authorized service dealer.

●Express pick-up and delivery. HP will arrange to pick up the product, repair it, and return it to you within 5 to 10 days, depending on your location.

Returning the unit

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the “Service information form” to ensure the most accurate repairs.

CAUTION	Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
	Repackaging guidelines below.

Repackaging guidelines

●If possible, print a self-test page (see Printing a configuration page) before you turn off the unit, and send the self-test report with the unit.

●Remove and retain the print cartridge.

CAUTION

Toner left in the printer during shipping can damage the product.

●Include the completed copy of the service information form below. Note on the form which items were returned.

●Use the original shipping container and packaging materials, if possible.

●Include samples that illustrate the problems you are having, if applicable.

EN	Obtaining hardware service 247

Image 249

Hitachi 3300MFP Appendix C Service and support, Obtaining hardware service, To obtain hardware service, Returning the unit

Contents

Use Page User guide Copyright Information Contents Printing Scanning Page Networking Cleaning and maintenance Troubleshooting printing problems Troubleshooting scanning problems Troubleshooting network problems Appendix B Warranties and licensing Getting to know your product HP LaserJet 3300mfp Identifying your product HP LaserJet 3300se mfp HP LaserJet 3310mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp HP LaserJet 3300 series hardware components Identifying your product’s hardware components Fax controls Identifying your product’s control panel components Alphanumeric buttons Menu and cancel controls Copy, scan, and start controls Identifying HP Jetdirect 310x print server components Identifying your product’s software components Getting started Finding a location for your product Connecting a printer cable to your product Sealing tape at the end of the cartridge Installing a print cartridge Installing and loading the media input trays Connecting the power cord Installing the ADF input tray To load originals onto the flatbed scanner Loading originals to copy or scan To load originals into the ADF input tray To self-test the copier using the ADF input tray Verifying your workTo self-test the printer To print a control panel menu map To self-test the copier using the flatbed scanner Changing your product’s general default settings Printing a configuration HP LaserJet 3300 series product settingsRestoring the factory default settings Printing a control panel menu map Changing the default paper size Using the product’s volume controlsChanging the display panel language To change the volume for the fax product Changing settings from your computerTo change the ring volume of the fax product To change the control panel key press volume To change default settings across all applications Macintosh To change default settings across all applications Windows 40 3 Changing your product’s general default settings Printing Understanding print quality settings Stopping or canceling a print jobTo print using manual feed Printing with manual feed To change print quality settings for all future jobs To temporarily change print quality settingsTo enable EconoMode save toner Choose Device Configuration Optimizing print quality for media types To access the optimizing feature To print one envelope Printing envelopes To print multiple envelopes To print transparencies or labels Printing transparencies and labels To print letterhead or preprinted forms Printing letterhead or preprinted forms Printing custom-sized media or card stock Printing on both sides of the media manual duplexingTo print custom-sized media or card stock To duplex manually on lightweight media Page Printing multiple pages on a single sheet of media To print multiple pages on a single sheet WindowsTo print multiple pages on a single sheet Macintosh To print booklets Printing booklets Printing watermarks To access the watermark feature Copying Adjusting copy quality for the current job Canceling a copy jobTo adjust the copy quality for the current job Starting a copy job Adjusting the default lighter/darker contrast setting Adjusting the default copy qualityTo adjust the copy quality To adjust the lighter/darker setting for the current job Reducing or enlarging copies for the current job Adjusting the default copy sizeTo reduce or enlarge copies for the current job Original 100% Legal to Letter 78% Legal to A4 83% To change the default copy size Changing the copy collation settingTo change the copy collation setting for the current job To change the default copy collation setting To change the default number of copies Using HP LaserJet Copier softwareTo access HP LaserJet Copier Windows or Macintosh Changing the number of copies To access HP LaserJet Copy Plus Windows Using HP LaserJet Copy Plus softwareTo access HP LaserJet Copy Plus Macintosh Click Copy and select, I want to copy to another printer Copying photos, two-sided originals, or books To copy or scan a photoTo copy a multiple page stack of 2-sided originals To copy a book 64 5 Copying Scanning Scanning from the product’s control panel Understanding scanning methods To use the scan to button via network connection To use the scan to button via USB or parallel connectionTo reprogram the scan to button destinations Press start scan or menu/enter To scan using HP LaserJet Director Windows Canceling a scan jobScanning with the product software To reprogram the start scan button To use page-by-page scanning Windows To scan using HP LaserJet Director Macintosh Scanning with TWAIN-compliant software To use page-by-page scanning MacintoshTo use flatbed scanner preview scan To use the archive feature Macintosh Archiving scanned text or imagesTo archive a scanned image Scanning with OCR To use HP LaserJet Director’s OCR featureTo edit scanned text Windows and Macintosh To change the OCR word processing applicationPage Adding annotations to HP documents To access image enhancement features Windows Adding annotations to scanned image files To change the annotation settingsSending scanned items as e-mail attachments To scan to e-mail Windows Scanner resolution and color To e-mail scanned files in an alternative modeTo scan to e-mail Macintosh Resolution and color guidelines Color Setting Recommended use Where to set the color value Faxing Setting the answer mode Setting the information in the fax headerTo set the answer mode To set the fax header Sending faxes Loading originals to faxTo load fax documents into the ADF input tray To send a fax to one recipient To send a fax using a group-dial code To send a fax to multiple recipientsTo send a fax to an ad hoc group Using manual dial Canceling a fax jobTo cancel the current fax job To cancel a fax job using fax job status Redialing manually Deleting faxes from memorySending a fax at a future time To delete faxes from memory Receiving faxes To receive faxes when you hear fax tonesTo send a fax at a future time To reprint a fax To block or unblock fax numbers Receiving faxes to your computer To program speed-dial codes and one-touch keys To turn the receive to PC setting off from the control panel To quickly program speed-dial codes or one-touch keys To delete speed-dial codes and one-touch keys Managing group-dial codes To program a one-touch key for alternate long distanceTo program group-dial codes To delete an individual from a group-dial code To delete group-dial codes Deleting all phone book entries Using dialing charactersTo delete all phone book entries Dialing character table Inserting a dial prefix To insert a pause or waitTo set the dial prefix Using fax forwarding Using fax pollingEnabling an extension phone To change the fax sounds line monitor volume Changing the HP LaserJet 3330 product’s volume settingsTo change the ring volume Sending a fax by dialing from a telephone Changing the default resolution Changing the default contrastChanging the detect dial tone setting To set the answer mode to automatic or manual Changing how the product answers incoming faxesChanging rings-to-answer Changing answer ring patterns Changing the silence-detect mode To change the silence detect mode Changing autoreduction settings for incoming faxesTo enable stamp received faxes Enabling stamp received faxes Selecting tone- or pulse-dialing mode Setting the fax error correctionChanging redial settings To change the error correction setting Changing the V.34 setting Using billing codes Managing fax logs and reports Printing the fax activity logTo print the fax activity log Setting fax call report print times Setting the fax activity log to print automaticallyPrinting a fax call report To set the fax activity log to print automatically Printing a phone book report Including the first page of each fax on the fax call reportPrinting the billing codes report To set fax call report print times Printing the block fax list Printing a T.30 protocol trace report To print all fax reports Printing all fax reports 106 7 Faxing Networking Using network protocols Understanding the print server’s features and benefitsSoftware installation Printing protocols Network connection requirements Model Product Connectors Firmware Supported protocol Version 110 8 Networking To connect the product to a network Installing the 310x print serverPage Using the embedded web server Installing the network softwarePrerequisites Compatible web browsers Using HP Web JetAdmin Using BootpTo start the embedded web server Bootptab file entries Setting up the Bootp serverNetWare Bootp servers Windows 2000 or NT servers Tag RFC Description Option Server sends syslog messages Windows NT Procedure Using DhcpUnix servers Windows NT 4.0 servers Windows 2000 servers Windows 2000 Procedure Configuring the print server for Dhcp configuration Changing the BOOTP/DHCP configuration methodReturning to factory defaults To print a Jetdirect configuration Printing a print server configurationMoving to another network For more information Cleaning and maintenance To clean the exterior Cleaning the outside of the productTo clean the glass To clean the lid backing To clean the print cartridge area Cleaning the print cartridge area Cleaning the pickup roller Cleaning the printer media pathTo clean the printer media path To clean the pickup roller To change the pickup roller Changing the pickup rollerPage To change the printer separation pad Changing the printer separation padPage To install a new or replacement ADF Installing a new ADFPage Changing an ADF pickup roller assembly Page Removing and replacing the control panel bezel 136 9 Cleaning and maintenance Media Guidelines for using media Product media specificationsSupported media sizes printer Paper Symptom Problem with paper Solution Common media problems tableLabels Transparencies Card stock and heavy media Envelopes Selecting media for the ADF ADF specificationsCard stock construction Card stock guidelines 142 10 Media HP parts and accessories Ordering HP parts and accessories HP parts and accessories chartDescription or use Power modules network model only Description or use Part numberCountries/Regions Part number Input rating Output rating HP LaserJet print cartridges HP policy on non-HP print cartridgesCountry/Regions Part number Input rating Output rating Storing print cartridges To install a print cartridge DIMMs memory or font To test a Dimm installation or removalPrint cartridge life expectancy Recycling print cartridges To install a Dimm Page To remove a Dimm 152 11 HP parts and accessories Troubleshooting printing problems Pages print but are totally blank Product will not turn on or print Pages printed, but there was a problem Onscreen error messagesPages did not print Printed page is different from what appeared onscreen Paper handling problems Are graphics or text missing? Are there blank pages? Is the page format different than on another printer?Is graphics quality poor? To clear a media jam Clearing media jams Tips to avoid media jams To clear other media jams Improving print quality Light print or fadeToner specks Gray background Vertical lines Toner smear Loose tonerVertical repetitive defects Skew Misformed characters Wrinkles or creases Curl or wave Critical error messages Control panel error messagesToner scatter outline Door Open or No Print Cartridge Alert messages Troubleshooting copy problems No copy came out Preventing problemsCopies are blank, or images are missing or faded Improving copy quality Clearing ADF media jams To clear a media jam from the ADFTypical ADF jam locations Removing a jammed ADF Vertical white or faded stripes Identifying and correcting copy defects Too light or dark Blank pagesUnwanted lines Black dots or streaks Reduced size 174 13 Troubleshooting copy problems Troubleshooting scanning problems Part of the image did not scan or text is missing Scanned image is of poor quality Text cannot be edited Scan takes too long Error messages appear on the screen Improving scan quality Scanner did nothing Identifying and correcting scan defects Troubleshooting faxing problems Are you using the phone cord supplied with the product? Fax phone problemsWhat type of phone line are you using? Is the phone wall jack working properly? Is the document too large or too small for the ADF? Document stops feeding during faxing Product is receiving faxes but not sending them Outgoing fax calls keep dialingFaxes you send are not arriving All of the numbers in a long fax number cannot be dialed Unable to start receiving faxes from an extension phoneIncoming fax calls are not being answered Are there too many devices connected to the phone line? Is the answer ring pattern feature turned on?Is the phone line working? Is the product out of paper? Faxes are not printing or are printing incorrectly Faxes are transmitting or being received very slowlyFaxes are printing on two pages instead of one Received faxes are too light or are printing only on half Volume is too high or low Are the activity log and call report settings correct?Do the volume settings need to be adjusted? Troubleshooting network problems On and Ready Troubleshooting overviewIs your printer on and READY? USB OK? USB light on solid green? Is the USB light on solid green? What is the state of the USB light?USB light OFF Is the USB light now on solid green? Power/Status OK? Power/Status light on solid green? Is the Power/Status light on solid green?USB light blinking amber 10/100 link OK? 10 light or 100 light on solid green? Check the print server’s I/O status Error messages Configuration page does not print LAN Error Infinite Deferral LAN Error External LoopbackLAN Error Retry Faults LAN Error no Linkbeat Interpreting the configuration Message Description General information USB port information Network statisticsMessageDescription TCP/IP protocol information Total number of frames packets transmitted without error Value 202 16 Troubleshooting network problems Associated with each network number IPX/SPX protocol information Novell/NetWare protocol information DLC/LLC protocol information AppleTalk protocol information Error Code and Message Description Error messages Beat 208 16 Troubleshooting network problems Added to the list of queue servers 210 16 Troubleshooting network problems On the spooling server 212 16 Troubleshooting network problems Was not the BOOTP/DHCP server port 67/udp Browse hp.com Term Definition Glossary Glossary 217 File format 219 PPD 221 Glossary Appendix a Specifications and regulatory information Environmental specifications HP LaserJet 3300 series product specificationsElectrical specifications HP LaserJet 3300 series product Physical specifications Printer capacities and ratingsCopier capacities and ratings ADF specifications Laser safety statementMemory specifications Scanner capacities and ratings FCC regulations According to ISO/IEC Guide 22 and EN Declaration of Conformity Laser statement for Finland Canada DOC regulations HP LaserJet 3330 product fax specifications HP LaserJet 3330 faxKorean EMI statement Japan Vcci Class B regulations Telephone consumer protection act US FCC Part 68 Requirements US HP Jetdirect 310x print server Supported networks HP Jetdirect 310x print server specifications Safety Electromagnetic immunityElectromagnetic emissions FCC compliance According to ISO/IEC Guide 22 and EN45014 Australia CanadaJapan Vcci Class 1 regulations Korean EMI statement Chinese safety statement Environmental product stewardship program Material safety data sheets US returns Non-US returns PaperMaterial restrictions Extended warranty HP LaserJet 3300 series product batterySpare parts and consumables availability For more information Appendix a Specifications and regulatory information HP software license agreement Appendix B Warranties and licensing HP limited warranty statement HP limited warranty statement Appendix B Warranties and licensing Obtaining hardware service Appendix C Service and supportTo obtain hardware service Returning the unit Extended warranty Service information formService information form Service information form Appendix C Service and support ADF Index Index See also media Index Loose 162 smear 162 specks 160 transparencies printing Page Copyright Hewlett-Packard Company