Hitachi 3300MFP manual Extended warranty, Service information form

●Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying.

Extended warranty

HP SupportPack provides coverage for the HP product and all HP-supplied internal components. The hardware maintenance covers a one- to-five year period from date of the HP product purchase. The HP SupportPack can provide Express Exchange or onsite service. The customer must purchase HP SupportPack within 180 days of the HP product purchase. Get more support information from the following HP web site: http://www.hp.com/peripherals2/care_netlj/index.html

or contact the Customer Care Service and Support group; see the support flyer that came with your product for the appropriate phone numbers and information.

Service information form

Service information form

Who is returning the equipment?		Date:
Person to contact:		Phone:
Alternate contact:		Phone:
Return shipping address:		Special shipping
		instructions:
What is being sent?	Model number:	Serial number:

Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies).

What needs to be done?

1.Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?).

2.If the failure is intermittent, how much time elapses between failures?

3.Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)

Personal Computer: Modem: Network:

4. Additional comments:

248 Appendix C Service and support EN