Faxes are transmitting or being received very slowly
Are you sending or receiving a very complex fax?
A complex fax, such as one with many graphics, takes longer to be sent or received.
Does the receiving fax machine have a slow modem speed?
The product only sends the fax at the fastest modem speed the receiving fax machine can use.
Is the resolution at which the fax was sent or received very high?
A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to lower the resolution and resend the fax.
If you are sending, lower the resolution and resend the fax. See Changing the default resolution to change the default setting.
Is there a poor phone line connection?
If there is a poor phone line connection, the product and the receiving fax machine slow down the transmission to adjust for errors. Hang up and resend the fax. If this does not work, have the phone company check the phone line.
Faxes are not printing or are printing incorrectly
Is there media in the media input tray?
If there is no media, load the media input tray. Any faxes received while the input tray is empty are stored in memory and will print once the tray has been refilled.
Is the receive to PC option selected?
If the receive to PC option is selected, faxes are being received by the computer. See Receiving faxes to your computer for information on this setting.
Faxes are printing on two pages instead of one
Is the autoreduction setting set correctly?
If you want faxes to be reduced to fit on one page, the autoreduction setting should be on. If the setting is off, faxes may print on multiple pages. See Changing autoreduction settings for incoming faxes to adjust the setting.
Received faxes are too light or are printing only on half of the page
Did the product run out of toner while printing a fax?
The product stores up to 10 of the most recently printed faxes. As soon as possible, replace the print cartridge and see To reprint a fax.
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