212 16 Troubleshooting network problems | Hitachi 3300MFP guide

Error Code and Message	Description

46	The TFTP server IP address specified for the print server (through BOOTP)
INVALID SERVER ADDRESS	is an invalid IP address for specifying a single node. Check your Bootptab
	file for proper entries.

47	One of the SNMP trap (Trap PDU) destination IP addresses specified for
INVALID TRAP DEST	the print server (through TFTP) is an invalid IP address for specifying a
ADDRESS	single node. Check your TFTP configuration file.

48	The TFTP configuration file contained an incomplete last line that did not
CF ERR - FILE	end in a new line character.
INCOMPLETE

49	A line being processed in the TFTP configuration file was longer than the
CF ERR - LINE TOO LONG	print server could accept.

4A	A TFTP configuration file line contained an unknown keyword.
CF ERR - UNKNOWN
KEYWORD

4B	A line in the TFTP configuration file was missing a required parameter.
CF ERR - MISSING
PARAMETER

4C	A line in the TFTP configuration file contained an invalid value for one of the
CF ERR - INVALID	parameters on that line.
PARAMETER

4D	The TFTP configuration file specified too many access list entries using the
CF ERR - ACCESS LIST	“allow:” keyword.
EXCEEDED

4E	The TFTP configuration file specified too many trap destination list entries
CF ERR - TRAP LIST	using the “trap-destination:” keyword.
EXCEEDED

4F	The TFTP transfer of the configuration file from the host to the print server
TFTP REMOTE ERROR	failed with the remote host sending a TFTP ERROR packet to the print
	server.

50	The TFTP transfer of the configuration file from the host to the print server
TFTP LOCAL ERROR	failed with the local print server encountering some form of inactivity
	timeout or excessive retransmissions situation.

51	The overall retrying of the TFTP transfer of the configuration file from the
TFTP RETRIES EXCEEDED	host to the print server has exceeded a retry limit.

212 16 Troubleshooting network problems

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Image 214

Hitachi 3300MFP manual 212 16 Troubleshooting network problems

Contents

Use Page User guide Copyright Information Contents Printing Scanning Page Networking Cleaning and maintenance Troubleshooting printing problems Troubleshooting scanning problems Troubleshooting network problems Appendix B Warranties and licensing Getting to know your product Identifying your product HP LaserJet 3300mfp HP LaserJet 3300se mfp HP LaserJet 3310mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp Identifying your product’s hardware components HP LaserJet 3300 series hardware components Identifying your product’s control panel components Fax controls Menu and cancel controls Alphanumeric buttons Identifying HP Jetdirect 310x print server components Copy, scan, and start controls Identifying your product’s software components Getting started Finding a location for your product Connecting a printer cable to your product Installing a print cartridge Sealing tape at the end of the cartridge Installing and loading the media input trays Installing the ADF input tray Connecting the power cord Loading originals to copy or scan To load originals onto the flatbed scanner To load originals into the ADF input tray Verifying your work To self-test the copier using the ADF input trayTo self-test the printer To self-test the copier using the flatbed scanner To print a control panel menu map Changing your product’s general default settings Restoring the factory default settings HP LaserJet 3300 series product settingsPrinting a configuration Printing a control panel menu map Using the product’s volume controls Changing the default paper sizeChanging the display panel language To change the ring volume of the fax product Changing settings from your computerTo change the volume for the fax product To change the control panel key press volume To change default settings across all applications Windows To change default settings across all applications Macintosh 40 3 Changing your product’s general default settings Printing To print using manual feed Stopping or canceling a print jobUnderstanding print quality settings Printing with manual feed To enable EconoMode save toner To temporarily change print quality settingsTo change print quality settings for all future jobs Choose Device Configuration To access the optimizing feature Optimizing print quality for media types Printing envelopes To print one envelope To print multiple envelopes Printing transparencies and labels To print transparencies or labels Printing letterhead or preprinted forms To print letterhead or preprinted forms Printing on both sides of the media manual duplexing Printing custom-sized media or card stockTo print custom-sized media or card stock To duplex manually on lightweight media Page To print multiple pages on a single sheet Windows Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Macintosh Printing booklets To print booklets To access the watermark feature Printing watermarks Copying To adjust the copy quality for the current job Canceling a copy jobAdjusting copy quality for the current job Starting a copy job To adjust the copy quality Adjusting the default copy qualityAdjusting the default lighter/darker contrast setting To adjust the lighter/darker setting for the current job To reduce or enlarge copies for the current job Adjusting the default copy sizeReducing or enlarging copies for the current job Original 100% Legal to Letter 78% Legal to A4 83% To change the copy collation setting for the current job Changing the copy collation settingTo change the default copy size To change the default copy collation setting To access HP LaserJet Copier Windows or Macintosh Using HP LaserJet Copier softwareTo change the default number of copies Changing the number of copies To access HP LaserJet Copy Plus Macintosh Using HP LaserJet Copy Plus softwareTo access HP LaserJet Copy Plus Windows Click Copy and select, I want to copy to another printer To copy or scan a photo Copying photos, two-sided originals, or booksTo copy a multiple page stack of 2-sided originals To copy a book 64 5 Copying Scanning Understanding scanning methods Scanning from the product’s control panel To reprogram the scan to button destinations To use the scan to button via USB or parallel connectionTo use the scan to button via network connection Press start scan or menu/enter Scanning with the product software Canceling a scan jobTo scan using HP LaserJet Director Windows To reprogram the start scan button To scan using HP LaserJet Director Macintosh To use page-by-page scanning Windows To use page-by-page scanning Macintosh Scanning with TWAIN-compliant softwareTo use flatbed scanner preview scan Archiving scanned text or images To use the archive feature MacintoshTo archive a scanned image To edit scanned text Windows and Macintosh To use HP LaserJet Director’s OCR featureScanning with OCR To change the OCR word processing applicationPage To access image enhancement features Windows Adding annotations to HP documents Sending scanned items as e-mail attachments To change the annotation settingsAdding annotations to scanned image files To scan to e-mail Windows To e-mail scanned files in an alternative mode Scanner resolution and colorTo scan to e-mail Macintosh Resolution and color guidelines Setting Recommended use Where to set the color value Color Faxing To set the answer mode Setting the information in the fax headerSetting the answer mode To set the fax header To load fax documents into the ADF input tray Loading originals to faxSending faxes To send a fax to one recipient To send a fax to multiple recipients To send a fax using a group-dial codeTo send a fax to an ad hoc group To cancel the current fax job Canceling a fax jobUsing manual dial To cancel a fax job using fax job status Sending a fax at a future time Deleting faxes from memoryRedialing manually To delete faxes from memory To send a fax at a future time To receive faxes when you hear fax tonesReceiving faxes To reprint a fax Receiving faxes to your computer To block or unblock fax numbers To turn the receive to PC setting off from the control panel To program speed-dial codes and one-touch keys To delete speed-dial codes and one-touch keys To quickly program speed-dial codes or one-touch keys To program a one-touch key for alternate long distance Managing group-dial codesTo program group-dial codes To delete group-dial codes To delete an individual from a group-dial code To delete all phone book entries Using dialing charactersDeleting all phone book entries Dialing character table To insert a pause or wait Inserting a dial prefixTo set the dial prefix Using fax polling Using fax forwardingEnabling an extension phone To change the ring volume Changing the HP LaserJet 3330 product’s volume settingsTo change the fax sounds line monitor volume Sending a fax by dialing from a telephone Changing the default contrast Changing the default resolutionChanging the detect dial tone setting Changing how the product answers incoming faxes To set the answer mode to automatic or manualChanging rings-to-answer Changing the silence-detect mode Changing answer ring patterns To enable stamp received faxes Changing autoreduction settings for incoming faxesTo change the silence detect mode Enabling stamp received faxes Changing redial settings Setting the fax error correctionSelecting tone- or pulse-dialing mode To change the error correction setting Using billing codes Changing the V.34 setting Printing the fax activity log Managing fax logs and reportsTo print the fax activity log Printing a fax call report Setting the fax activity log to print automaticallySetting fax call report print times To set the fax activity log to print automatically Printing the billing codes report Including the first page of each fax on the fax call reportPrinting a phone book report To set fax call report print times Printing a T.30 protocol trace report Printing the block fax list Printing all fax reports To print all fax reports 106 7 Faxing Networking Software installation Understanding the print server’s features and benefitsUsing network protocols Printing protocols Model Product Connectors Firmware Supported protocol Version Network connection requirements 110 8 Networking Installing the 310x print server To connect the product to a networkPage Prerequisites Installing the network softwareUsing the embedded web server Compatible web browsers Using Bootp Using HP Web JetAdminTo start the embedded web server NetWare Bootp servers Setting up the Bootp serverBootptab file entries Windows 2000 or NT servers Tag RFC Description Option Server sends syslog messages Unix servers Using DhcpWindows NT Procedure Windows NT 4.0 servers Windows 2000 servers Windows 2000 Procedure Changing the BOOTP/DHCP configuration method Configuring the print server for Dhcp configurationReturning to factory defaults Moving to another network Printing a print server configurationTo print a Jetdirect configuration For more information Cleaning and maintenance To clean the glass Cleaning the outside of the productTo clean the exterior To clean the lid backing Cleaning the print cartridge area To clean the print cartridge area To clean the printer media path Cleaning the printer media pathCleaning the pickup roller To clean the pickup roller Changing the pickup roller To change the pickup rollerPage Changing the printer separation pad To change the printer separation padPage Installing a new ADF To install a new or replacement ADFPage Changing an ADF pickup roller assembly Page Removing and replacing the control panel bezel 136 9 Cleaning and maintenance Media Supported media sizes printer Product media specificationsGuidelines for using media Paper Labels Common media problems tableSymptom Problem with paper Solution Transparencies Envelopes Card stock and heavy media Card stock construction ADF specificationsSelecting media for the ADF Card stock guidelines 142 10 Media HP parts and accessories HP parts and accessories chart Ordering HP parts and accessoriesDescription or use Description or use Part number Power modules network model onlyCountries/Regions Part number Input rating Output rating HP policy on non-HP print cartridges HP LaserJet print cartridgesCountry/Regions Part number Input rating Output rating To install a print cartridge Storing print cartridges Print cartridge life expectancy To test a Dimm installation or removalDIMMs memory or font Recycling print cartridges To install a Dimm Page To remove a Dimm 152 11 HP parts and accessories Troubleshooting printing problems Product will not turn on or print Pages print but are totally blank Onscreen error messages Pages printed, but there was a problemPages did not print Paper handling problems Printed page is different from what appeared onscreen Is the page format different than on another printer? Are graphics or text missing? Are there blank pages?Is graphics quality poor? Clearing media jams To clear a media jam To clear other media jams Tips to avoid media jams Light print or fade Improving print qualityToner specks Vertical lines Gray background Loose toner Toner smearVertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Control panel error messagesCritical error messages Door Open or No Print Cartridge Alert messages Troubleshooting copy problems Copies are blank, or images are missing or faded Preventing problemsNo copy came out Improving copy quality To clear a media jam from the ADF Clearing ADF media jamsTypical ADF jam locations Removing a jammed ADF Identifying and correcting copy defects Vertical white or faded stripes Unwanted lines Blank pagesToo light or dark Black dots or streaks Reduced size 174 13 Troubleshooting copy problems Troubleshooting scanning problems Scanned image is of poor quality Part of the image did not scan or text is missing Text cannot be edited Error messages appear on the screen Scan takes too long Scanner did nothing Improving scan quality Identifying and correcting scan defects Troubleshooting faxing problems What type of phone line are you using? Fax phone problemsAre you using the phone cord supplied with the product? Is the phone wall jack working properly? Document stops feeding during faxing Is the document too large or too small for the ADF? Outgoing fax calls keep dialing Product is receiving faxes but not sending themFaxes you send are not arriving Unable to start receiving faxes from an extension phone All of the numbers in a long fax number cannot be dialedIncoming fax calls are not being answered Is the phone line working? Is the answer ring pattern feature turned on?Are there too many devices connected to the phone line? Is the product out of paper? Faxes are printing on two pages instead of one Faxes are transmitting or being received very slowlyFaxes are not printing or are printing incorrectly Received faxes are too light or are printing only on half Are the activity log and call report settings correct? Volume is too high or lowDo the volume settings need to be adjusted? Troubleshooting network problems Is your printer on and READY? Troubleshooting overviewOn and Ready USB OK? USB light on solid green? USB light OFF What is the state of the USB light?Is the USB light on solid green? Is the USB light now on solid green? Is the Power/Status light on solid green? Power/Status OK? Power/Status light on solid green?USB light blinking amber 10/100 link OK? 10 light or 100 light on solid green? Check the print server’s I/O status Configuration page does not print Error messages LAN Error Retry Faults LAN Error External LoopbackLAN Error Infinite Deferral LAN Error no Linkbeat Interpreting the configuration General information Message Description Network statistics USB port informationMessageDescription Total number of frames packets transmitted without error TCP/IP protocol information Value 202 16 Troubleshooting network problems IPX/SPX protocol information Associated with each network number Novell/NetWare protocol information AppleTalk protocol information DLC/LLC protocol information Error messages Error Code and Message Description Beat 208 16 Troubleshooting network problems Added to the list of queue servers 210 16 Troubleshooting network problems On the spooling server 212 16 Troubleshooting network problems Was not the BOOTP/DHCP server port 67/udp Browse hp.com Glossary Term Definition Glossary 217 File format 219 PPD 221 Glossary Appendix a Specifications and regulatory information Electrical specifications HP LaserJet 3300 series product specificationsEnvironmental specifications HP LaserJet 3300 series product Printer capacities and ratings Physical specificationsCopier capacities and ratings Memory specifications Laser safety statementADF specifications Scanner capacities and ratings FCC regulations Declaration of Conformity According to ISO/IEC Guide 22 and EN Canada DOC regulations Laser statement for Finland HP LaserJet 3330 fax HP LaserJet 3330 product fax specificationsKorean EMI statement Japan Vcci Class B regulations FCC Part 68 Requirements US Telephone consumer protection act US HP Jetdirect 310x print server HP Jetdirect 310x print server specifications Supported networks Electromagnetic immunity SafetyElectromagnetic emissions FCC compliance According to ISO/IEC Guide 22 and EN45014 Canada AustraliaJapan Vcci Class 1 regulations Korean EMI statement Chinese safety statement Environmental product stewardship program US returns Non-US returns Paper Material safety data sheetsMaterial restrictions Spare parts and consumables availability HP LaserJet 3300 series product batteryExtended warranty For more information Appendix a Specifications and regulatory information Appendix B Warranties and licensing HP software license agreement HP limited warranty statement HP limited warranty statement Appendix B Warranties and licensing To obtain hardware service Appendix C Service and supportObtaining hardware service Returning the unit Service information form Extended warrantyService information form Service information form Appendix C Service and support Index ADF Index See also media Index Loose 162 smear 162 specks 160 transparencies printing Page Copyright Hewlett-Packard Company