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Hitachi 3300MFP manual On the spooling server

Models: 3300MFP

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Error Code and Message Description

3A

UND ERR: UNABLE TO FIND TREE

The NDS tree cannot be located. The message may occur when the file server is not running or when a network communications problem exists.

3B	The print server cannot change the NDS connection state. Check licenses
NDS CONNECTION STATE	on the spooling server.
ERROR

3C	The print queue object cannot be located in the specified NDS context.
NDS ERR: UNRESOLVED
QUEUE

3D

NDS ERR: CANNOT READ Q HOST

Cannot locate the file server on the network. The server may not be running at this time or a communications problem may exist.

3E	Print Server Object Name mismatch. Unable to read the print server’s
NDS PRNT SRVR PUBLIC	public key. Verify object names. Verify that the object key assigned to the
KEY ERR	print server is a print server object and not a printer or other object.

3F	The NDS server address cannot be located or accessed.
UNABLE TO GET NDS SRVR
ADDR

40	The ARP layer has detected another node on the network using the same
ARP DUPLICATE IP	IP address as the print server. Extended error information below this
ADDRESS	message shows the hardware address of the other node.

41	The print server cannot read the contents of its NOVRAM. Cycle power on
NOVRAM ERROR	the print server by unplugging is power cable and plugging it back in. If the
	problem persists, perform a cold reset on the print server (while holding
	down the test button on the back of the print server, plug the power module
	back into the print server and continue to hold down the test button for
	about five seconds. Any user-configured settings will be erased.) If the
	problem still persists, call HP technical support for help. See the support
	flyer that came with the product for information on contacting HP.

42	The IP address specified for the print server (through BOOTP) is an invalid
INVALID IP ADDRESS	IP address for specifying a single node. Check your Bootptab file for proper
	entries.

43	The IP subnet mask specified for the print server (through BOOTP) is an
INVALID SUBNET MASK	invalid subnet mask. Check your Bootptab file for proper entries.

44	The default gateway IP address specified for the print server (through
INVALID GATEWAY	BOOTP) is an invalid IP address for specifying a single node. Check your
ADDRESS	Bootptab file for proper entries.

45	The syslog server IP address specified for the print server (through
INVALID SYSLOG ADDRESS	BOOTP) is an invalid IP address for specifying a single node. Check your
	Bootptab file for proper entries.

EN	Interpreting the configuration page 211

Image 213

Hitachi 3300MFP manual On the spooling server

Contents

Use Page User guide Copyright Information Contents Printing Scanning Page Networking Cleaning and maintenance Troubleshooting printing problems Troubleshooting scanning problems Troubleshooting network problems Appendix B Warranties and licensing Getting to know your product HP LaserJet 3300mfp Identifying your productHP LaserJet 3300se mfp HP LaserJet 3310mfp HP LaserJet 3320mfp HP LaserJet 3320n mfp HP LaserJet 3330mfp HP LaserJet 3300 series hardware components Identifying your product’s hardware componentsFax controls Identifying your product’s control panel componentsAlphanumeric buttons Menu and cancel controlsCopy, scan, and start controls Identifying HP Jetdirect 310x print server componentsIdentifying your product’s software components Getting started Finding a location for your product Connecting a printer cable to your product Sealing tape at the end of the cartridge Installing a print cartridgeInstalling and loading the media input trays Connecting the power cord Installing the ADF input trayTo load originals onto the flatbed scanner Loading originals to copy or scanTo load originals into the ADF input tray To self-test the copier using the ADF input tray Verifying your workTo self-test the printer To print a control panel menu map To self-test the copier using the flatbed scannerChanging your product’s general default settings Printing a configuration HP LaserJet 3300 series product settingsRestoring the factory default settings Printing a control panel menu mapChanging the default paper size Using the product’s volume controlsChanging the display panel language To change the volume for the fax product Changing settings from your computerTo change the ring volume of the fax product To change the control panel key press volumeTo change default settings across all applications Macintosh To change default settings across all applications Windows40 3 Changing your product’s general default settings Printing Understanding print quality settings Stopping or canceling a print jobTo print using manual feed Printing with manual feedTo change print quality settings for all future jobs To temporarily change print quality settingsTo enable EconoMode save toner Choose Device ConfigurationOptimizing print quality for media types To access the optimizing featureTo print one envelope Printing envelopesTo print multiple envelopes To print transparencies or labels Printing transparencies and labelsTo print letterhead or preprinted forms Printing letterhead or preprinted formsPrinting custom-sized media or card stock Printing on both sides of the media manual duplexingTo print custom-sized media or card stock To duplex manually on lightweight media Page Printing multiple pages on a single sheet of media To print multiple pages on a single sheet WindowsTo print multiple pages on a single sheet Macintosh To print booklets Printing bookletsPrinting watermarks To access the watermark featureCopying Adjusting copy quality for the current job Canceling a copy jobTo adjust the copy quality for the current job Starting a copy jobAdjusting the default lighter/darker contrast setting Adjusting the default copy qualityTo adjust the copy quality To adjust the lighter/darker setting for the current jobReducing or enlarging copies for the current job Adjusting the default copy sizeTo reduce or enlarge copies for the current job Original 100% Legal to Letter 78% Legal to A4 83%To change the default copy size Changing the copy collation settingTo change the copy collation setting for the current job To change the default copy collation settingTo change the default number of copies Using HP LaserJet Copier softwareTo access HP LaserJet Copier Windows or Macintosh Changing the number of copiesTo access HP LaserJet Copy Plus Windows Using HP LaserJet Copy Plus softwareTo access HP LaserJet Copy Plus Macintosh Click Copy and select, I want to copy to another printerCopying photos, two-sided originals, or books To copy or scan a photoTo copy a multiple page stack of 2-sided originals To copy a book 64 5 Copying Scanning Scanning from the product’s control panel Understanding scanning methodsTo use the scan to button via network connection To use the scan to button via USB or parallel connectionTo reprogram the scan to button destinations Press start scan or menu/enterTo scan using HP LaserJet Director Windows Canceling a scan jobScanning with the product software To reprogram the start scan buttonTo use page-by-page scanning Windows To scan using HP LaserJet Director MacintoshScanning with TWAIN-compliant software To use page-by-page scanning MacintoshTo use flatbed scanner preview scan To use the archive feature Macintosh Archiving scanned text or imagesTo archive a scanned image Scanning with OCR To use HP LaserJet Director’s OCR featureTo edit scanned text Windows and Macintosh To change the OCR word processing applicationPage Adding annotations to HP documents To access image enhancement features WindowsAdding annotations to scanned image files To change the annotation settingsSending scanned items as e-mail attachments To scan to e-mail WindowsScanner resolution and color To e-mail scanned files in an alternative modeTo scan to e-mail Macintosh Resolution and color guidelines Color Setting Recommended use Where to set the color valueFaxing Setting the answer mode Setting the information in the fax headerTo set the answer mode To set the fax headerSending faxes Loading originals to faxTo load fax documents into the ADF input tray To send a fax to one recipientTo send a fax using a group-dial code To send a fax to multiple recipientsTo send a fax to an ad hoc group Using manual dial Canceling a fax jobTo cancel the current fax job To cancel a fax job using fax job statusRedialing manually Deleting faxes from memorySending a fax at a future time To delete faxes from memoryReceiving faxes To receive faxes when you hear fax tonesTo send a fax at a future time To reprint a faxTo block or unblock fax numbers Receiving faxes to your computerTo program speed-dial codes and one-touch keys To turn the receive to PC setting off from the control panelTo quickly program speed-dial codes or one-touch keys To delete speed-dial codes and one-touch keysManaging group-dial codes To program a one-touch key for alternate long distanceTo program group-dial codes To delete an individual from a group-dial code To delete group-dial codesDeleting all phone book entries Using dialing charactersTo delete all phone book entries Dialing character tableInserting a dial prefix To insert a pause or waitTo set the dial prefix Using fax forwarding Using fax pollingEnabling an extension phone To change the fax sounds line monitor volume Changing the HP LaserJet 3330 product’s volume settingsTo change the ring volume Sending a fax by dialing from a telephoneChanging the default resolution Changing the default contrastChanging the detect dial tone setting To set the answer mode to automatic or manual Changing how the product answers incoming faxesChanging rings-to-answer Changing answer ring patterns Changing the silence-detect modeTo change the silence detect mode Changing autoreduction settings for incoming faxesTo enable stamp received faxes Enabling stamp received faxesSelecting tone- or pulse-dialing mode Setting the fax error correctionChanging redial settings To change the error correction settingChanging the V.34 setting Using billing codesManaging fax logs and reports Printing the fax activity logTo print the fax activity log Setting fax call report print times Setting the fax activity log to print automaticallyPrinting a fax call report To set the fax activity log to print automaticallyPrinting a phone book report Including the first page of each fax on the fax call reportPrinting the billing codes report To set fax call report print timesPrinting the block fax list Printing a T.30 protocol trace reportTo print all fax reports Printing all fax reports106 7 Faxing Networking Using network protocols Understanding the print server’s features and benefitsSoftware installation Printing protocolsNetwork connection requirements Model Product Connectors Firmware Supported protocol Version110 8 Networking To connect the product to a network Installing the 310x print serverPage Using the embedded web server Installing the network softwarePrerequisites Compatible web browsersUsing HP Web JetAdmin Using BootpTo start the embedded web server Bootptab file entries Setting up the Bootp serverNetWare Bootp servers Windows 2000 or NT serversTag RFC Description Option Server sends syslog messages Windows NT Procedure Using DhcpUnix servers Windows NT 4.0 serversWindows 2000 servers Windows 2000 Procedure Configuring the print server for Dhcp configuration Changing the BOOTP/DHCP configuration methodReturning to factory defaults To print a Jetdirect configuration Printing a print server configurationMoving to another network For more informationCleaning and maintenance To clean the exterior Cleaning the outside of the productTo clean the glass To clean the lid backingTo clean the print cartridge area Cleaning the print cartridge areaCleaning the pickup roller Cleaning the printer media pathTo clean the printer media path To clean the pickup rollerTo change the pickup roller Changing the pickup rollerPage To change the printer separation pad Changing the printer separation padPage To install a new or replacement ADF Installing a new ADFPage Changing an ADF pickup roller assembly Page Removing and replacing the control panel bezel 136 9 Cleaning and maintenance Media Guidelines for using media Product media specificationsSupported media sizes printer PaperSymptom Problem with paper Solution Common media problems tableLabels TransparenciesCard stock and heavy media EnvelopesSelecting media for the ADF ADF specificationsCard stock construction Card stock guidelines142 10 Media HP parts and accessories Ordering HP parts and accessories HP parts and accessories chartDescription or use Power modules network model only Description or use Part numberCountries/Regions Part number Input rating Output rating HP LaserJet print cartridges HP policy on non-HP print cartridgesCountry/Regions Part number Input rating Output rating Storing print cartridges To install a print cartridgeDIMMs memory or font To test a Dimm installation or removalPrint cartridge life expectancy Recycling print cartridgesTo install a Dimm Page To remove a Dimm 152 11 HP parts and accessories Troubleshooting printing problems Pages print but are totally blank Product will not turn on or printPages printed, but there was a problem Onscreen error messagesPages did not print Printed page is different from what appeared onscreen Paper handling problemsAre graphics or text missing? Are there blank pages? Is the page format different than on another printer?Is graphics quality poor? To clear a media jam Clearing media jamsTips to avoid media jams To clear other media jamsImproving print quality Light print or fadeToner specks Gray background Vertical linesToner smear Loose tonerVertical repetitive defects Skew Misformed charactersWrinkles or creases Curl or waveCritical error messages Control panel error messagesToner scatter outline Door Open or No Print CartridgeAlert messages Troubleshooting copy problems No copy came out Preventing problemsCopies are blank, or images are missing or faded Improving copy qualityClearing ADF media jams To clear a media jam from the ADFTypical ADF jam locations Removing a jammed ADF Vertical white or faded stripes Identifying and correcting copy defectsToo light or dark Blank pagesUnwanted lines Black dots or streaksReduced size 174 13 Troubleshooting copy problems Troubleshooting scanning problems Part of the image did not scan or text is missing Scanned image is of poor qualityText cannot be edited Scan takes too long Error messages appear on the screenImproving scan quality Scanner did nothingIdentifying and correcting scan defects Troubleshooting faxing problems Are you using the phone cord supplied with the product? Fax phone problemsWhat type of phone line are you using? Is the phone wall jack working properly?Is the document too large or too small for the ADF? Document stops feeding during faxingProduct is receiving faxes but not sending them Outgoing fax calls keep dialingFaxes you send are not arriving All of the numbers in a long fax number cannot be dialed Unable to start receiving faxes from an extension phoneIncoming fax calls are not being answered Are there too many devices connected to the phone line? Is the answer ring pattern feature turned on?Is the phone line working? Is the product out of paper?Faxes are not printing or are printing incorrectly Faxes are transmitting or being received very slowlyFaxes are printing on two pages instead of one Received faxes are too light or are printing only on halfVolume is too high or low Are the activity log and call report settings correct?Do the volume settings need to be adjusted? Troubleshooting network problems On and Ready Troubleshooting overviewIs your printer on and READY? USB OK? USB light on solid green?Is the USB light on solid green? What is the state of the USB light?USB light OFF Is the USB light now on solid green?Power/Status OK? Power/Status light on solid green? Is the Power/Status light on solid green?USB light blinking amber 10/100 link OK? 10 light or 100 light on solid green? Check the print server’s I/O status Error messages Configuration page does not printLAN Error Infinite Deferral LAN Error External LoopbackLAN Error Retry Faults LAN Error no LinkbeatInterpreting the configuration Message Description General informationUSB port information Network statisticsMessageDescription TCP/IP protocol information Total number of frames packets transmitted without errorValue 202 16 Troubleshooting network problems Associated with each network number IPX/SPX protocol informationNovell/NetWare protocol information DLC/LLC protocol information AppleTalk protocol informationError Code and Message Description Error messagesBeat 208 16 Troubleshooting network problems Added to the list of queue servers 210 16 Troubleshooting network problems On the spooling server 212 16 Troubleshooting network problems Was not the BOOTP/DHCP server port 67/udp Browse hp.com Term Definition GlossaryGlossary 217 File format 219 PPD 221 Glossary Appendix a Specifications and regulatory information Environmental specifications HP LaserJet 3300 series product specificationsElectrical specifications HP LaserJet 3300 series productPhysical specifications Printer capacities and ratingsCopier capacities and ratings ADF specifications Laser safety statementMemory specifications Scanner capacities and ratingsFCC regulations According to ISO/IEC Guide 22 and EN Declaration of ConformityLaser statement for Finland Canada DOC regulationsHP LaserJet 3330 product fax specifications HP LaserJet 3330 faxKorean EMI statement Japan Vcci Class B regulations Telephone consumer protection act US FCC Part 68 Requirements USHP Jetdirect 310x print server Supported networks HP Jetdirect 310x print server specificationsSafety Electromagnetic immunityElectromagnetic emissions FCC compliance According to ISO/IEC Guide 22 and EN45014 Australia CanadaJapan Vcci Class 1 regulations Korean EMI statement Chinese safety statement Environmental product stewardship program Material safety data sheets US returns Non-US returns PaperMaterial restrictions Extended warranty HP LaserJet 3300 series product batterySpare parts and consumables availability For more informationAppendix a Specifications and regulatory information HP software license agreement Appendix B Warranties and licensingHP limited warranty statement HP limited warranty statement Appendix B Warranties and licensing Obtaining hardware service Appendix C Service and supportTo obtain hardware service Returning the unitExtended warranty Service information formService information form Service information form Appendix C Service and support ADF IndexIndex See also media Index Loose 162 smear 162 specks 160 transparencies printing Page Copyright Hewlett-Packard Company