HP VCX Software manual Music on Hold Redirection, Local Ringback Played at Call Transfer

Chapter 10. SIP Services

Local Ringback

When a call is transfered by the Telecommuting Module, the calling person normally does not hear any new ring tone. For various purposes, you might want the Telecommuting Mod- ule itself to play a ring tone for call transfers.

Local Ringback Played at Call Transfer

Select to never play local ringback, to play it when the new target phone rings, or to play it when the transferer hangs up.

Ring Tone for Local Ringback

Select the ring tone to be used when the Telecommuting Module plays ringback at call transfers.

Music on Hold Redirection

When a call is put on hold, the phone is sometimes not redirected to a Music on Hold server by the phone putting it on hold. When this happens, the Telecommuting Module can redirect the phone on hold to an external Music on Hold server instead.

Select if the Telecommuting Module should redirect calls on Hold to a Music on Hold server, or if the calls should be left as they are.

Music on Hold Server

Enter the address and port of the Music on Hold server.

In the SIP Address field, enter the SIP domain/IP address of the Music on Hold server, and possibly also a username/extension for Music on Hold. This could look like moh@10.47.10.17.

You can also select to direct the request to a specific port, and select which transport should be used for the Music on Hold request. If no port is given, the Telecommuting Module will use the port from the DNS lookup (if a domain is given) or the standard SIP ports (5060 for UDP/TCP, 5061 for TLS).

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