HP VCX Software manual Support Report, Packet Selection

Chapter 9. Logging

Support Report

When you press Export support report, the Telecommuting Module will create a compressed file with a log for the time period selected, and configuration files. This is the preferred way of sending information to the 3Com support team.

If the time interval entered does not contain any log files, the Telecommuting Module will display an error message. Check that you entered the correct date.

Units without a hard drive (Ingate SIParator 19) rotate out the logs quickly, as there is a very limited space to keep them. This could be a reason for the Support Report not containing any logs. In this case, make the test again and download the Support Report directly after that.

Packet Selection

You can select packets by IP addresses, IP protocols and whether they were allowed to pass the Telecommuting Module or not. Only packets matching all three criteria are shown.

138