HP VCX Software Access Software Downloads, Contact Us, Telephone Technical Support and Repair

Appendix F. Obtaining Support for Your 3Com Products

Access Software Downloads

You are entitled to bug fix / maintenance releases for the version of software that you initially purchased with your 3Com product. To obtain access to this software, you need to register your product and then use the Serial Number as your login. Restricted Software is available at:

http://www.3com.com/voip/

To obtain software releases that follow the software version that you originally purchased, 3Com recommends that you buy an Express or Guardian contract, a Software Upgrades contract, or an equivalent support contract from 3Com or your reseller. Support contracts that include software upgrades cover feature enhancements, incremental functionality, and bug fixes, but they do not include software that is released by 3Com as a separately ordered product. Separately orderable software releases and licenses are listed in the 3Com Price List and are available for purchase from your 3Com reseller.

Contact Us

3Com offers telephone, internet, and e-mail access to technical support and repair services. To access these services for your region, use the appropriate telephone number, URL, or e-mail address from the table in the next section.

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must first register your product at:

http://www.3com.com/voip/

When you contact 3Com for assistance, please have the following information ready:

•Product model name, part number, and serial number

•A list of system hardware and software, including revision level

•Diagnostic error messages

•Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return materials au- thorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at http://www.3com.com/voip/. First-time users must apply for a user name and pass- word.

Telephone numbers are correct at the time of publication. Find a current directory of 3Com resources by region at:

http://csoweb4.3com.com/contactus/

Asia, Pacific Rim - Telephone Technical Support and Repair

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