Chapter 4 Windows Troubleshooting Tips
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Windows Troubleshooting Tips
This section provides information on possible solutions to som e
standard Windows and Ethernet Interface configuration errors.

Technical Support

If you require technical support, please have the following
information available when you call:
1. Level of software are you running.
2. Type of attachment do you have.
3. Your host operating system.
4. A detailed description of the problem.
5. How often, and when the problem occurs
6. A detailed description of your network and the components
attached.

Ethernet Interface Cannot Be Found On The

Network
Please follow these tips to determine what the problem may be with
your Ethernet Interface configuration.
•Have you assigned the Ethernet Interface a unique and valid IP
address which corresponds with the other IP addresses on
your network? For example, are you sure no other device is
using this IP address?
•Are you sure you are trying to talk to the Ethernet Interface
from a Windows station on the same subnet? The print server
can only be seen locally unless you configured a routing entry
earlier.