Chapter 4 Windows Troubleshooting Tips

Windows Troubleshooting Tips

This section provides information on possible solutions to some standard Windows and Ethernet Interface configuration errors.

Technical Support

If you require technical support, please have the following information available when you call:

1.Level of software are you running.

2.Type of attachment do you have.

3.Your host operating system.

4.A detailed description of the problem.

5.How often, and when the problem occurs

6.A detailed description of your network and the components attached.

Ethernet Interface Cannot Be Found On The

Network

Please follow these tips to determine what the problem may be with your Ethernet Interface configuration.

Have you assigned the Ethernet Interface a unique and valid IP address which corresponds with the other IP addresses on your network? For example, are you sure no other device is using this IP address?

Are you sure you are trying to talk to the Ethernet Interface from a Windows station on the same subnet? The print server can only be seen locally unless you configured a routing entry earlier.

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IBM 6500 manual Windows Troubleshooting Tips, Technical Support, Ethernet Interface Cannot Be Found On Network