IBM 6500 manual Printing Related, Job Goes To The Queue But Nothing Prints

Chapter 7 Troubleshooting (10/100Base-T)

Printing Related

The Job Goes To The Queue But Nothing Prints

If nothing is printing, first make sure you have a connection to the Ethernet Interface. Please see “RPRINTER/NPRINTER Setup” on page 218 if you are having connection-related problems.

Otherwise, consider these points when trying to solve printing problems in a Novell environment:

•Does the job leave the queue or is it stuck there indefinitely? If it leaves properly, the problem points to the actual printing mechanism on your Novell system (e.g., CAPTURE, NPRINT, etc.), to the print job format, or to the printer itself. Otherwise, review the configuration steps you have already followed.

•Have you confirmed that you can print from the Ethernet Interface to the printer and ignore the Novell setup altogether? Please see “start foxttsloopb prn” on page -363 for a good test.

•Is anything happening on the printer when the print job is sent? Sometimes, the print job may have arrived at the printer but might be waiting for a manual form feed. If so see “Commands” on page 327 for information on trailer strings.

•Is the printing mechanism you are using (e.g., CAPTURE, NPRINT, etc.) configured to service the appropriate queue?

•Is the Ethernet Interface configured as the queue’s “Currently Attached Server”? If not, make sure you have associated the queue and the printer. See “Novell Host Configuration” on page 176.

•Is there a hold on the print job? If you select the job from PCONSOLE’s CURRENT PRINT JOB ENTRIES, change the User Hold or Operator Hold to “no.”

•If you look in PCONSOLE’s CURRENT QUEUE STATUS within the PRINT QUEUE INFORMATION menu, is the server configured to service entries in this queue? It is possible to turn servicing off here.

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