on the GSM network. If your phone has automatically selected a GSM network while traveling, then you will need to set the phone to CDMA to access CDMA data services. (See Enable Global Roaming Mode.) Visit sprint.com/sww for a list of services available in each country.
Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide Customer Support, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.
Status Messages | Message Description |
|
|
Number Not in Service | The number that you entered is not valid. |
User Not Available | The phone that you called is either busy, |
| off. Please try again later. |
User Not Authorized | The phone that you called is either busy, |
| off. Please try again later. |
Please Try Later | This service is temporarily not available. Please try again later. |
Service Restricted | Service may not be activated properly. Please contact Sprint |
| Customer Service to report the issue for resolution. |
Service Not Available | This feature is not available on the current network. |
Emergency Calls Only | Either the service is not activated properly or the current network |
| is available for emergency calling only. Adjust your network |
| settings to check for other available networks. If service is still not |
| available after adjusting the settings, contact Sprint Customer |
| Service to report the issue for resolution |
System Busy. Try Later | The system is experiencing heavy traffic. Please try again later. |
Service Conflict | This service cannot be enabled because an incompatible service |
| has already been turned on. |
Please Try Again | An error occurred. Note the error code and try again. |
Self Check Error | A fault was detected with your phone. If this error recurs, note the |
| error and contact Sprint Customer Service. |
Self Check Fail | An operational fault was detected with your phone. Note the |
| numeric code, turn your phone off, and contact Sprint Customer |
| Service. |
Wrong PIN | You have entered an incorrect SIM PIN number. You have only |
| three attempts to enter your PIN. After a third unsuccessful |
| attempt, your phone will be locked and you will have to call Sprint |
| Customer Service to have it unlocked. Sprint sets the default to |
| PIN off; if you elect to enable the PIN then you will need to contact |
| Sprint for the default PIN and PUK. |
|
|
Sprint Worldwide Wireless Service | 86 |
