Motorola MOTOXT897 manual Contact Sprint for Assistance

Status Messages	Message Description
PIN Blocked. Call Your	An incorrect SIM PIN was entered three consecutive times. You
Provider	will be unable to send or receive calls on your phone. Contact
	Sprint Customer Service to obtain the PIN Unblocked Key (PUK)
	code. Sprint sets the default to PIN off; if you elect to enable the
	PIN then you will need to contact Sprint for the default PIN and
	PUK.
Insert SIM	Your SIM Card is not being detected. Please check to ensure that
	you have inserted the SIM Card.
Check SIM Card	Please check your SIM card to make sure it is properly inserted.

Contact Sprint for Assistance

If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions:

nFirst try powering your phone off and then back on; this will force your phone to reregister with the network.

nTry manually selecting another network. Information for selecting networks can be found in the phone guide.

If neither of these actions resolves your issue, you will need to contact customer service (see below). When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible:

nYour wireless phone number.

nThe city and country you are traveling in.

nAny error message that displays on your phone or that you heard when trying to place a call.

nIf the issue is with data, were you able to place voice calls?

nIf the issue is with voice service, were you able to access data?

Please call the numbers below if you need assistance:

While in the United States: Call 1-888-226-7212.

While traveling outside the United States:

nIn GSM mode: touch and then dial 1-817-698-4199, option 3.

nIn CDMA mode: enter the country code and then dial 1-817-698-4199, option 3. There is no charge for this call from your wireless phone.

Sprint Worldwide Wireless Service 87