Paradyne 8540, 8546 Slow Performance, Excessive Collisions

Diagnostics and Troubleshooting

8-11

8000-A2-GB20-20 November 1997

Slow Performance

PROBLEM: Performance is slow.

ACTION: 1. Verify that there are enough buffers on the System Info

screen (see

Monitoring

→

Card Status

(B-A) in Chapter 7).

2. Check the Ethernet Statistics screen for excessive Cycle

Redundancy Check (CRC) errors (see

Monitoring

→

Physical Layer

(B-B) in Chapter 7).

Excessive Collisions

PROBLEM: Excessive collisions on an Ethernet port.

ACTION: 1. Determine if your network is too large or long (single

Ethernet cable or end-to-end cable).

2. Check to see if there are too many repeaters.

3. Check to see if there are too many users on a single

Ethernet.

Contents

Main Page i Contents About This Guide 1HotWire DSLAM System Description 2HotWire Menus and Screens ii 3Initial Setup Instructions 4Configuring the HotWire DSLAM 5MCC Card Configuration iii 6DSL Card Configuration 7Monitoring the HotWire DSLAM iv 8Diagnostics and Troubleshooting AChecklist for Setting Up User Accounts on the MCC and DSL Cards BChecklist for Setting Up SNMP Features Page vii About This Guide Document Purpose and Intended Audience HotWire DSLAM for 8540 and 8546 DSL Cards Network Configuration Guide. HotWire DSLAM for 8540 and 8546 DSL Cards Network Configuration Guide viii Document Summary Section Description ix Section Description Product-Related Documents Document Number Document Title 1-1 HotWire DSLAM System Description 1 What is the HotWire DSLAM? HotWire DSLAM System Description * 1-2 HotWire DSLAM Components 1-3 HotWire 8600 Digital Subscriber Line Access Multiplexer (DSLAM) Installation Guide HotWire 8800 Digital Subscriber Line Access Multiplexer (DSLAM) Installation Guide 1-4 Features Levels of Access HotWire DSLAM Software Functionality 1-5 Configuring the System Monitoring the HotWire DSLAM Monitoring the System 1-6 Troubleshooting and Diagnostics Diagnostics and Troubleshooting 2-1 HotWire Menus and Screens 2 2-2 Menu and Screen Formats Components of a HotWire Menu Commonly Used Navigation Keys 2-3 Components of a HotWire Screen admin Card Info Card Status 2-4 Card Selection Screen 2-5 Commonly Used Navigation Keys Navigation Keys. 2-6 HotWire Menus: A Hierarchical View Exiting From the System Card Selection screen Additional Setup Instructions HotWire Chassis Main Menu HotWire MCC Menu From this menu, you can configure, monitor, run applications, and troubleshoot the MCC card. 2-8 2-9 The following figure illustrates the complete Monitoring menu hierarchy from the HotWire MCC menu. 2-10 HotWire DSL Menu From this menu, you can configure, monitor, run applications, and troubleshoot a specific DSL card. 2-11 2-12 The following figure illustrates the complete Monitoring menu hierarchy from the HotWire DSL menu. Logging in to the System (After the System Has Been Configured) Accessing the System for the First Time 2-13 Reviewing the Levels of Access MCC Configuration Users Screens Operator Login Screen 2-14 Card Selection Screen 2-15 Troubleshooting Accessing the HotWire MCC Menu 2-16 Accessing the HotWire DSL Menu and Selecting a Specific DSL Card Card Selection Screen Exiting From the System Manually Logging Off Automatically Logging Off 3-1 Initial Setup Instructions 3 Accessing the System for the First Time Setting the Management IP Address and Subnet Mask on the MCC 3-2 3-3 Additional Setup Instructions 3-4 Chassis Information Screen Diagnostics and Troubleshooting DSL Card Configuration Whats Next? MCC Card Configuration, Monitoring the HotWire DSLAM 4-1 Configuring the HotWire DSLAM 4 ports Port Naming Convention 4-2 Configuring MCC Cards, DSL Cards, and RTUs HotWire DSLAM for 8540 and 8546 DSL Cards Network Configuration Guide Network Configuration Guide 4-3 For each Service Domain, perform task . . . On the . . . See . . . 4-4 MANAGEMENT DOMAIN Task 8 Task 2 Task 3 Task 8 4-5 Tasks 2, 4 & 6 SERVICE DOMAIN 4-6 Setting Time and Date Screen Time/Date 4-7 Assigning IP Addresses to the Backplane on the MCC Card 4-8 Assigning IP Addresses to the DSL Cards on the MCC Card Set IP Address 4-9 Creating SNMP Community Strings and Authentication Failure Trap Communities/Traps Checklist for Setting Up SNMP Features. 4-10 Creating the Default Route 4-11 Resetting the MCC Card Selecting a DSL Card to Configure 4-12 Configuring 5446 RTU IP Host Addresses on the 8546 DSL Card 4-13 Configuring a Static Route to an NMS on each DSL Card 4-14 Assigning IP Addresses to the DSL Card LAN 4-15 Resetting the DSL Card 4-16 Configuring Static Routes to End Users on each DSL Card Static_Routes IP Filtering , IP Routing, and IP Address Allocation, Configuring DHCP Relay Agent (dynamic addressing) Servers 18 or 916 DHCP Relay Domain Names DHCP Relay Creating Default Route or Source Route on the DSL MCC Card Configuration 5 5-2 5-3 Table 5-1. Card Status Menu Options (2 of 3) nnn.nnn.nnn.nnn mm/dd/yy hh.mm 5-4 Table 5-1. Card Status Menu Options (3 of 3) nnn.nnn.nnn.nnn Download Code and Apply Download. 5-5 MCC Configuration Ports Screens (Reserved for Future Use) MCC Configuration Interfaces Screens 5-6 Table 5-2. Interfaces Menu Options (2 of 2) 5-7 MCC Configuration Users Screens 5-8 MCC Configuration IP Router Screens 5-9 Table 5-4. IP Router Menu Options (2 of 4) 5-10 Table 5-4. IP Router Menu Options (3 of 4) IP Filtering HotWire DSLAM for 8540 and 8546 DSL Cards Network Configuration Guide 5-11 Table 5-4. IP Router Menu Options (4 of 4) xx-xx-xx-xx-xx-xx Select: 5-12 MCC Configuration SNMP Screens " 5-13 Table 5-5. SNMP Menu Options (2 of 2) 5-14 MCC DSL Cards Screen To Configure DSL IP addresses and Reset DSL Slot: 6-1 DSL Card Configuration 6 RTU Config DSL Configuration Card Status Screens 6-2 6-3 Table 6-1. Card Status Options (2 of 4) nnn.nnn.nnn.nnn mm/dd/yy hh.mm 6-4 Table 6-1. Card Status Options (3 of 4) 6-5 Table 6-1. Card Status Menu Options (4 of 4) Download and Apply Download nnn.nnn.nnn.nnn Download and Apply Download DSL Configuration Ports Screens Ports 6-7 Table 6-2. Ports Options (2 of 2) 6-8 DSL Configuration Interfaces Screens 6-9 Table 6-3. Interfaces Options (2 of 3) 6-10 Table 6-3. Interfaces Options (3 of 3) 6-11 DSL Configuration Users Screens 6-12 DSL Configuration IP Router Screens To configure static routes, martian networks, and IP router filters: 6-13 Table 6-5. IP Router Options (2 of 4) 6-14 Table 6-5. IP Router Options (3 of 4) IP Filtering HotWire DSLAM for 8540 and 8546 DSL Cards Network Configuration Guide 6-15 Table 6-5. IP Router Options (4 of 4) xx-xx-xx-xx-xx-xx Select: 6-16 DSL Configuration SNMP Screens " 6-17 Table 6-6. SNMP Options (2 of 2) 6-18 DSL Configuration DHCP Relay Screens 6-19 Table 6-7. DHCP Relay Options 6-20 DSL Configuration RTU Screens RTU Config. 7-1 Monitoring the HotWire DSLAM 7 Diagnostics and Troubleshooting. MCC Monitoring Menu Tree 7-2 MCC Monitoring Card Status Screens 7-3 MCC Monitoring Physical Layer Screens Physical Layer 7-4 Table 7-2. Physical Layer Options (2 of 2) 7-5 MCC Monitoring Interfaces Screens 7-6 MCC Network Protocol Screens Network Protocol 7-7 Table 7-4. Network Protocol Options (2 of 6) 7-8 Table 7-4. Network Protocol Options (3 of 6) Left column: Right column: 7-9 Table 7-4. Network Protocol Options (4 of 6) 7-10 Table 7-4. Network Protocol Options (5 of 6) 7-11 Table 7-4. Network Protocol Options (6 of 6) 7-12 MCC IP Router Screens 7-13 Table 7-5. IP Router Menu Options (2 of 3) 7-14 DSL Monitoring Menu Tree DSL Monitoring Card Status Screens 7-15 7-16 DSL Monitoring Physical Layer Screens Physical Layer 7-17 Table 7-7. Physical Layer Options (2 of 5) 7-18 Table 7-7. Physical Layer Options (3 of 5) 7-19 Table 7-7. Physical Layer Options (4 of 5) 7-20 Table 7-7. Physical Layer Options (5 of 5) 7-21 DSL Monitoring Interfaces Screens 7-22 DSL Network Protocol Screens Network Protocol 7-23 Table 7-9. Network Protocol Options (2 of 7) 7-24 Table 7-9. Network Protocol Options (3 of 7) Left column: Right column: 7-25 Table 7-9. Network Protocol Options (4 of 7) 7-26 Table 7-9. Network Protocol Options (5 of 7) 7-27 Table 7-9. Network Protocol Options (6 of 7) 7-28 Table 7-9. Network Protocol Options (7 of 7) 7-29 DSL IP Router Screens 7-30 Table 7-10. IP Router Options (2 of 3) 7-31 7-32 DSL Configuration RTU Screens RTU Config. 8-1 Diagnostics and Troubleshooting 8 Applications Screens 8-2 8-3 Diagnostic Screens 8-4 Table 8-2. Diagnostics Options 8-5 Troubleshooting HotWire Menus and Screens 8-6 Checking Alarms Card Status Monitor Alarms Diagnostics 8-7 Table 8-3. Major Alarms (2 of 2) Diagnostics Selftest. 8-8 Minor Alarms Diagnostics Selftest. 8-9 8-10 Network Problems 8-11 Slow Performance Excessive Collisions 8-12 No SNMP Connection Established Filters Not Working 8-13 IP Routing Problems No PPP Traffic No Response at Start Up 8-14 System Does Not Recognize New DSL Cards Large Number of TRAPS Cannot Communicate with Interface 8-15 Cannot Upload Configurations to a Unix Server Unexpected Subnet Data Cannot Communicate with 5446 RTU from MCC Card s1b A-1 Checklist for Setting Up User Accounts on the MCC and DSL Cards A Configuration MCC User Accounts (For Telnet Terminal Access to MCC Card) Accounts A-2 Reboot Card (MCC) Configuration Card Status Configuration Card Reset Reboot Card (DSL) B-1 Checklist for Setting Up SNMP Features B Setting Up SNMP Features MCC SNMP Community Strings and Authentication Failure Trap Management System Source Validation for MCC B-2 Management System Source Validation for DSL cards DSL SNMP Community Strings and Authentication Failure Trap Enable DSL Port Traps Enable/Disable Endpoint Security to 5446 RTU C-1 Download Code and Apply Download C Download Code Download Code Card Status Scenario One: Fully Operational System Apply Download D-1 Navigation Keys D E-1 Traps E E-2 Event CommentTrap Class E-3 The MCC card sends the following traps. E-4 RTU Related Traps The RTUs send the following traps. For a listing of Paradyne Enterprise MIBS, see Chapter 8 of the Hotwire DSLAM for 8540 and 8546 DSL Cards Network Configuration Guide. Standard Traps Enterprise-Specific Traps 5446 RTU Setup F 5446 RTU Overview HotWire 5446 Remote Termination Unit (RTU) Customer Premises Installation Instructions. Accessing 5446 RTU MIBs F-2 IP Injection Tool HotWire DSL MIBs Service & Support (e1a). MIB Browser Techniques Assigning IP Addresses to the DSL Card LAN F-4 HotWire DSL MIBs Service & Support pdndce.mib 5446 RTU IP Configuration Table IP and Device MIBs Supported 5446 RTU Setup F-6 Table F-1. IP Injection Group Objects (ipInjectionTable 1) Object Description Setting/Contents Additional pdn-common MIBs Supported G-1 Static Route Warning Messages G GL-1 Glossary GL-2 GL-3 GL-4 IN-1 Index Numbers A C D L M N O P T U W