Troubleshooting and Diagnostics | Paradyne 8546, 8540 instruction

HotWire DSLAM System Description

Troubleshooting and Diagnostics

The HotWire DSLAM system provides diagnostic submenu options that:

HDisplay selftest results for CPU, memories, and ports

HPerform ping tests and display results

HShow major and minor alarms

HDisplay or clear system error logs

HEnable or disable the A/B power supply alarm

HPerform a trace route to an IP address to display a list of intermediate nodes to the destination

HRun a nondisruptive packet echo test over the DSL line to an RTU

NOTE:

You must have administrator permission to perform most of the troubleshooting and diagnostic activities. However, you can run non-disruptive tests as a user with operator permission. For more information about troubleshooting and diagnostics, see Chapter 8, Diagnostics and Troubleshooting.

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November 1997

8000-A2-GB20-20

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Paradyne 8546, 8540 manual Troubleshooting and Diagnostics

Contents

Hotwire Dslam for 8540 and 8546 DSL Cards Copyright 1997 Paradyne Corporation All rights reserved Contents Initial Setup Instructions DSL Card Configuration Diagnostics and Troubleshooting Static Route Warning Messages Glossary Index About This Guide Document Purpose and Intended Audience Document Summary Section Description Product-Related Documents Section Description HotWire Dslam System Description What is the HotWire DSLAM? Network Service Provider Central Office CO HotWire Dslam ComponentsCustomer Premises CP One Management Communications Controller MCC card Levels of Access FeaturesHotWire Dslam Software Functionality Configuring the System Monitoring the System Troubleshooting and Diagnostics HotWire Menus and Screens Overview Components of a HotWire Menu Menu and Screen Formats Components of a HotWire Screen HotWire 8800 MCC 8000 Commonly Used Navigation Keys Keys Definition HotWire Menus a Hierarchical View HotWire Chassis Main Menu HotWire ± MCC Menu HotWire-MCCDiagnostics Applications Configuration Ports UsersCard Status Interfaces Physical Layer MonitoringNetwork Protocol HotWire ± DSL Menu Ports IP Router Dhcp Relay Card/CPE Status PPP Stats Reviewing the Levels of Access Operator Login Screen Card Selection Screen Position Display Description Accessing the HotWire ± MCC Menu Procedure Manually Logging Off Exiting From the SystemAutomatically Logging Off Initial Setup Instructions Accessing the System for the First Time Initial Setup Instructions Additional Setup Instructions Chassis Information Screen Whats Next?Field Input Description Configuring the HotWire Dslam Port Naming Convention Configuring MCC Cards, DSL Cards, and RTUs For the Management Domain See Perform task For each Service Domain See Perform task DCE Manager Server 10BT DCE Manager RouterMCC Card DSL Card Service Domain ISP Router Setting Time and Date Screen Field Description Input Assigning IP Addresses to the Backplane on the MCC Card Net Assigning IP Addresses to the DSL Cards on the MCC Card Select Configuration → Snmp → Communities/Traps A-F-D Creating the Default Route Select Configuration → IP Router→ StaticRoutes A-E-A Resetting the MCC Card Selecting a DSL Card to Configure Configuring 5446 RTU IP Host Addresses on the 8546 DSL Card Host Configuring a Static Route to an NMS on each DSL Card Select Configuration → IP Router → StaticRoutes A-E-A Assigning IP Addresses to the DSL Card LAN Resetting the DSL Card Configuring Static Routes to End Users on each DSL Card Configuring Dhcp Relay Agent dynamic addressing Creating Default Route or Source Route on the DSL MCC Card Configuration MCC Configuration Card Status Screens Card Status Menu Options 1 DNS Setup Configure DNSCard Info System Information Card Status Menu Options 2 Card Reset Reset System Card Status Menu Options 3Download Code Download Code and Apply Download Apply Download MCC Configuration Ports Screens Reserved for Future Use MCC Configuration Interfaces ScreensInterfaces Menu Options 1 General Interfaces Interfaces Menu Options 2 IP NetworkBase Subnet Mask ± nnn.nnn.nnn.nnn format Input Filter ± Optional Output Filter ± Optional Users Configure Account MCC Configuration Users ScreensUsers Menu Options MCC Configuration IP Router Screens IP Router Menu Options 1Static Routes Martian Networks IP Router Menu Options 2 Filter Table IP Router Filters IP Filter Configuration Delete Rule ± Yes/No Go to Rule Number ± Default =IP Router Menu Options 3 Destination Address ± nnn.nnn.nnn.nnn format IP Router Menu Options 4 Parameters aIP Address/Host Name ± nnn.nnn.nnn.nnn format Delete Entry Delete ARP Entry C MCC Configuration Snmp Screens Snmp Menu Options 1Security Snmp Security Logical Entities Snmp Logical Entities Snmp Menu Options 2 Communities/Traps Snmp Communities/Traps MCC DSL Cards Screen DSL Options DSL Card Configuration DSL Configuration Card Status Screens Card Status Options 1 Card Status Options 2 Card Status Options 3 Card Status Menu Options 4 DSL Configuration Ports Screens Ports Options 1Ethernet Port DSL Ports DSL Parameters Ports Options 2 DSL Configuration Interfaces Screens Interfaces Options 1 Interfaces Options 2 Echo Policy Default = Interfaces Options 3Negotiate Options Link Options DSL Configuration Users Screens Users Options DSL Configuration IP Router Screens IP Router Options 1 IP Router Options 2 IP Router Options 3 Delete Rule ± Yes/No Go to Next Rule ± Yes/No IP Router Options 4 Delete ARP Entry Delete ARP EntryC DSL Configuration Snmp Screens Snmp Options 1 Snmp Options 2 DSL Configuration Dhcp Relay Screens Dhcp Relay Options Domain NamesServers 1±8 and Servers 9±16 B or C Servers 1±8 B RTU Information DSL Configuration RTU ScreensRTU Information Monitoring the HotWire Dslam MCC Monitoring Menu Tree MCC Monitoring Card Status Screens Login HistoryCard Info General Card Information MCC Monitoring Physical Layer Screens Physical Layer Options 1Syslog Active List Active Ports List Ether Statistics Ethernet Statistics Physical Layer Options 2Hdlc Bus Stats Hdlc Bus Statistics MCC Monitoring Interfaces Screens Interfaces OptionsActive List Active Interfaces List Status Interface Status Network Protocol Options 1 MCC Network Protocol ScreensSocket Statistics Network Protocol Options 2 UDP Statistics Network Protocol Options 3 TCP Data Stats TCP Statistics TCP Connection Statistics Network Protocol Options 4IP Statistics Icmp Statistics Icmp Packet Statistics Network Protocol Options 5Snmp Statistics Network Protocol Options 6 Snmp Authentication StatisticsHdlc Stats Hdlc Statistics Routing Table MCC IP Router ScreensRouting Table Screen Routing Information Window ARP Table DSL Monitoring Menu Tree DSL Monitoring Card Status Screens Card Status Options DSL Monitoring Physical Layer Screens Physical Layer Options 2 Physical Layer Options 3 DSL Link Perf DSL Link Performance Summary Physical Layer Options 4DSL Perf Stats DSL Performance Stats Physical Layer Options 5 DSL Error StatsDSL Xmit Status DSL Transmit Stats DSL Monitoring Interfaces Screens DSL Network Protocol Screens Network Protocol Options 2 TCP Data Stats TCP Data Statistics Network Protocol Options 4 Network Protocol Options 5 Hdlc Statistics Hdlc Statistics Network Protocol Options 7 PPP Stats General H aLCP Stats PPP H B Ipcp General Stats PPP H C DSL IP Router Screens 10. IP Router Options 1 10. IP Router Options 2 Routing Table Routing Information Window 10. IP Router Options 3 11. RTU Information Diagnostics and Troubleshooting Applications Screens Applications Options Ping MCC and DSLTraceRoute Telnet MCC Card only Diagnostic Screens Diagnostics Options Alarms Card AlarmsSelftest Packet Echo Test Troubleshooting Model # M R D U X X Checking Alarms Major Alarms 1 Failure Type Action Major Alarms 2 Failure Type Action Ethernet port 1. Check cable connections to the Dslam Margin Minor Alarms 1 Failure Type ActionThreshold Failure Type Action Error RateLink Down Network Problems Slow Performance Excessive Collisions No Snmp Connection Established Filters Not Working No PPP Traffic IP Routing ProblemsNo Response at Start Up Large Number of Traps System Does Not Recognize New DSL CardsCannot Communicate with Interface Unexpected Subnet Data Cannot Upload Configurations to a Unix ServerCannot Communicate with 5446 RTU from MCC Card MCC User Accounts For Telnet Terminal Access to MCC Card Reboot Card MCC DSL User Accounts Reboot Card DSL Checklist for Setting Up Snmp Features Setting Up Snmp FeaturesMCC Snmp Community Strings and Authentication Failure Trap Management System Source Validation for MCC DSL Snmp Community Strings and Authentication Failure Trap Enable DSL Port TrapsEnable/Disable Endpoint Security to 5446 RTU Management System Source Validation for DSL cards Download Code Download Code and ApplyScenario One Fully Operational System Apply Download Scenario Two Download Only System Navigation Keys Traps Event Trap Class Comment Traps Traps MCC card sends the following traps Standard Traps RTU Related TrapsEnterprise-Specific Traps Accessing 5446 RTU MIBs RTU SetupRTU Overview IP Injection Tool Network Management Systems MIB Browser Techniques IP Injection MIB OID Using the null entry RTU IP Configuration Table IP and Device MIBs Supported Additional pdn-common MIBs Supported ± Mask Static Route Warning Messages Message Meaning Glossary Ethernet Ethernet AddressFilter Gateway address Margin MCC CardMultiplex Packet Router Routing TableS1b S1c Index Numbers IN-2 IN-3