Toshiba 3500C, 2500C, 3510C manual Remote Scan Driver Errors, Remote Scan Driver Error Conditions

Remote Scan Driver Errors

This chapter describes the most common Remote Scan driver errors and provides steps to resolve the conditions. If the problem persists after you have followed all of the steps, make sure to note the name of the application you were using, what you were trying to do, and any error messages — and then contact a authorized dealer for further assistance.

Please refer to the README file for Remote Scan driver about the problems that are not described here.

Remote Scan Driver Error Conditions

Refer to the corrective action for the following error conditions.

P.139 “Cannot Find the Device”

P.139 “Cannot Connect to the Device Found by Discovery”

P.139 “Cannot Acquire Document”

Cannot Find the Device

Problem Description:

Cannot find this equipment using the Local Discovery or Network Discovery feature.

Corrective Action:

Confirm the following statements:

yThe equipment and your computer is correctly connected to the TCP/IP network.

yThe default gateway setting is correctly set up if the equipment is connected to a different subnet.

Cannot Connect to the Device Found by Discovery

Problem Description:

The Local Discovery finds the device, but you cannot connect to it.

Corrective Action:

1.Make sure Microsoft Internet Explorer 5.5 or later is installed.

2.Make sure the Proxy settings on the Microsoft Internet Explorer have been set correctly so that it can connect to the device.

3.Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode, change it to the on-line mode.

4.Make sure that you connect to the equipment.

It also fails to connect to the device when too many computers connect to the device at the same time. Please try again later.

Cannot Acquire Document

Problem Description:

Cannot acquire a document using the Remote Scan driver.

Remote Scan Driver Errors 139