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TECRA R10
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TECRA R10
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Troubleshooting
Specifications
Install
Error codes
System Unit Block Diagram
Bluetooth
Password
KBC Error HDC Error
Real Timer Test
Wireless LAN card
Page 314
Image 314
Appendices
App-ii
[CONFIDENTIAL]
TECRA R10 Maintenance Manual
(960-708)
Page 313
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Page 314
Image 314
Page 313
Page 315
Contents
Tecra R10
File Number
Copyright
Safety Precautions
Preface
Confidential
Conventions
Acronyms
Table of Contents
Troubleshooting Procedures
Tests and Diagnostics
Replacement Procedures
Speaker Assy LCD Cover Assy Membrane SW
Appendices
Hardware Overview
Hardware Overview
Chapter Contents
Figures
Tables
Features
Features Hardware Overview
Hardware Overview Features
SSD
Features Hardware Overview
Hardware Overview Features
Features Hardware Overview
Front of the computer
System unit configuration
System Unit Block Diagram
Hardware Overview System Unit Block Diagram
System Unit Block Diagram Hardware Overview
Hardware Overview System Unit Block Diagram
System Unit Block Diagram Hardware Overview
Hardware Overview System Unit Block Diagram
System Unit Block Diagram Hardware Overview
3.5-inch Floppy Disk Drive USB External
Hardware Overview 3.5-inch Floppy Disk Drive USB External
2.5-inch Hard Disk Drive
2.5-inch Hard Disk Drive Hardware Overview
Fujitsu
Hgst
Hardware Overview 2.5-inch Solid State Drive SSD
1.8-inch Solid State Drive SSD specifications
2.5-inch Solid State Drive SSD
DVD-Super Multi Drive Optical Drive ODD Hardware Overview
DVD Super Multi drive specifications
DVD-Super Multi Drive Optical Drive ODD
Keyboard
Hardware Overview Keyboard
LCD Module
TFT Color Display
TFT Color Display Hardware Overview
Power Supply
Hardware Overview Power Supply
Power Supply Hardware Overview
AMT non-support mode
PCB
Fmwsy SPI LAN-E3V
Name Voltage Power supply Object
Batteries
Battery specifications
Main Battery
Batteries Hardware Overview
Time required for charges
Battery Charging Control
Hardware Overview Batteries
Data preservation time
RTC battery
10 RTC battery charging/data preservation time
Hardware Overview AC Adapter
11 AC adapter specifications
AC Adapter
Chapter Troubleshooting Procedures
Troubleshooting Procedures
Power Status Check
Troubleshooting Procedures
Troubleshooting flowchart Set of tool for debug port test
Tables
Troubleshooting Procedures
Troubleshooting
Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures
Troubleshooting Flowchart
Troubleshooting Flowchart Troubleshooting Procedures
Troubleshooting Procedures Troubleshooting Flowchart
Troubleshooting flowchart 1/2
Troubleshooting flowchart 2/2
Troubleshooting Procedures Troubleshooting Flowchart
Troubleshooting Flowchart Troubleshooting Procedures
Procedure 1 Power Status Check
Power Supply Troubleshooting
Troubleshooting Procedures Power Supply Troubleshooting
Battery icon
DC in icon Power supply status
Procedure 2 Error Code Check
Power Supply Troubleshooting Troubleshooting Procedures
Error code Where error occurs
Main Battery
E3V output
PGV output
Power Supply Troubleshooting Troubleshooting Procedures
Procedure 3 Connection Check
Procedure 4 Charging Check
Procedure 5 Replacement Check
System Board Troubleshooting
Troubleshooting Procedures System Board Troubleshooting
System Board Troubleshooting Troubleshooting Procedures
Procedure 1 Message Check
KBC Error HDC Error
Procedure 2 Debugging Port Check Boot Mode
Troubleshooting Procedures System Board Troubleshooting
System Bios Suspend processing
System Bios Resume processing
ICHCMOS,MEM I/O, PIT
Procedure 3 Diagnostic Test Program Execution Check
Procedure 4 Replacement Check
Procedure 1 USB FDD Head Cleaning Check
USB FDD Troubleshooting
USB FDD Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures USB FDD Troubleshooting
Procedure 2 Diagnostic Test Program Execution Check
Procedure 3 Connector Check
Procedure 4 Replacement Check
Procedure 1 Partition Check
HDD/SSD Troubleshooting
HDD/SSD Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures HDD/SSD Troubleshooting
Procedure 2 Message Check
Procedure 3 Format Check
Procedure 4 Diagnostic Test Program Execution Check
2.5 Hard disk drive error code and status
Procedure 5 Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Keyboard Troubleshooting
Troubleshooting Procedures Keyboard Troubleshooting
Keyboard Troubleshooting Troubleshooting Procedures
Procedure 2 Connector Check and Replacement Check
Touch pad Troubleshooting
Troubleshooting Procedures Touch pad Troubleshooting
Touch pad Troubleshooting Troubleshooting Procedures
Membrane switch Troubleshooting
Troubleshooting Procedures Membrane switch Troubleshooting
Membrane switch Troubleshooting Troubleshooting Procedures
Procedure 2 Connector Check and Cable Check
Display Troubleshooting
Troubleshooting Procedures Display Troubleshooting
Display Troubleshooting Troubleshooting Procedures
Procedure 3 Replacement Check
Optical Drive Troubleshooting
Troubleshooting Procedures Optical Drive Troubleshooting
Optical Drive Troubleshooting Troubleshooting Procedures
LAN Troubleshooting
Troubleshooting Procedures LAN Troubleshooting
Procedure 1 Transmitting-Receiving Check
Wireless LAN Troubleshooting
Wireless LAN Troubleshooting Troubleshooting Procedures
Troubleshooting Procedures Wireless LAN Troubleshooting
Procedure 2 Antennas Connection Check
Procedure 3 Replacement Check
Bluetooth Troubleshooting
Troubleshooting Procedures Bluetooth Troubleshooting
Bluetooth Troubleshooting Troubleshooting Procedures
Procedure Connection Check
Procedure 3 Replacement Check
Procedure 2 Connector Check
Sound Troubleshooting
Sound Troubleshooting Troubleshooting Procedue
Troubleshooting Procedures Sound Troubleshooting
16 3G Troubleshooting
16 3G Troubleshooting Troubleshooting Procedue
Troubleshooting Procedures 16 3G Troubleshooting
Procedure 2 Antenna Connection Check
Procedure 3 Replacement Check
Procedure 1 Check on Windows OS
SD card Slot Troubleshooting
Troubleshooting Procedures SD card Slot Troubleshooting
Fingerprint sensor Troubleshooting
Fingerprint sensor Troubleshooting Troubleshooting Procedue
Procedure 1 Setting Windows Log-ON password
Procedure 2 Registration of fingerprint
Procedure 3 Authentication of fingerprint
Procedure 4 Connector Check and Replacement Check
Web camera Troubleshooting
Web camera Troubleshooting Troubleshooting Procedue
Troubleshooting Procedures Web camera Troubleshooting
Intel Turbo Memory Troubleshooting Not Used
If any problems are found, perform the Procedure
Chapter Tests and Diagnostics
Tests and Diagnostics
Diagnostic Test
Heatrun Test
Only ONE Test
Subtest names Error codes and error status names
Tests and Diagnostics
Diagnostics menu
Diagnostic Test
Diagnostic Test Tests and Diagnostics
Tests and Diagnostics Diagnostic Test
2 H/W Hardware initial information setting tool
Heatrun test program
Executing the Diagnostic Test
Tests and Diagnostics Executing the Diagnostic Test
Executing the Diagnostic Test Tests and Diagnostics
Diagnostics menu T&D
Printer Test
System Test Name
2 H/W initial information setting tool
Setting of the hardware configuration
Setting of the hardware configuration Tests and Diagnostics
Setting of the hardware configuration
Heatrun Test Tests and Diagnostics
Heatrun Test
Subtest Names
Test Name Subtest No Subtest Name
Subtest Names Tests and Diagnostics Subtest names 2/2
Hard Disk
System Test
Xxxxxxxxxxx
Tests and Diagnostics Memory Test
Memory Test
Keyboard Test Tests and Diagnostics
Keyboard Test
Tests and Diagnostics Display Test
Display Test
Display Test Tests and Diagnostics
Tests and Diagnostics Display Test
Floppy Disk Test Tests and Diagnostics
Floppy Disk Test
Tests and Diagnostics Floppy Disk Test
Printer Test Tests and Diagnostics
Printer Test
Confidential
Async Test Tests and Diagnostics
Async Test
Tests and Diagnostics Hard Disk Test
Hard Disk Test
Hard Disk Test Tests and Diagnostics
HDD
Real Timer Test
Real Timer Test Tests and Diagnostics
Tests and Diagnostics Real Timer Test
NDP Test Tests and Diagnostics
NDP Test
Tests and Diagnostics Expansion Test
Expansion Test
Expansion Test Tests and Diagnostics
It writes only this dater in one sheet of CD-R, CD-RW
Tests and Diagnostics CD-ROM/DVD-ROM Test
CD-ROM/DVD-ROM Test
Error Code and Error Status Names
Error Code and Error Status Names Tests and Diagnostics
PRT Time OUT
No Pcmcia
Hard Disk Test Detail Status
Tests and Diagnostics Hard Disk Test Detail Status
Hard disk controller status register contents
BBK
Program Description
Operations
If Test OK, Press DellEnterkey
Subtest 02 Touch Pad
Subtest 03 Wireless communication Switch
Press Enter and following message appears in the display
Subtest 06 Button
Only ONE Test
Figure below shows the name and position of each side
Back establishes in the upper direction Press Enter key
Pushing Eject-SW, and press Enter Key
Subtest D SD Card R5C833 Writh/Read
Function Description
Head Cleaning
Head Cleaning Tests and Diagnostics
Enter
Tests and Diagnostics Log Utilities
Log Utilities
Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO
Running Test Tests and Diagnostics
Running Test
Tests and Diagnostics Floppy Disk Drive Utilities
Floppy Disk Drive Utilities
Floppy Disk Drive Utilities Tests and Diagnostics
Floppy Disk Format & Copy
DIAGNOSTICS-HARD Disk & Floppy Disk Dump
Following message will appear. To finish the dump, select
System Configuration
Tests and Diagnostics System Configuration
System Configuration Tests and Diagnostics
System Configuration Display Ver X.XX Machine Name???
Wireless LAN Test Program Atheros Not Used
Check of the wireless LAN card type
Check of the antenna connection
Wireless LAN Test Program Intel-made a/b/g/n Setting up
How to setup the REF PC
Confidential
Confidential
Confidential
How to start
・WTWINSVR.EXE
Wireless LAN Test Program on DUT PC Intel-made
Wireless LAN Test Program Intel-made Shirley Peak on DUT PC
Press any key and return to the test menu
11g Communication Test NG Tx=a antenna rx = a antenna
Tests and Diagnostics
29 LAN/Modem/Bluetooth/IEEE1394 Test Program
LAN test
Receive
29 LAN/Modem/Bluetooth/IEEE1394 Test Program
Modem test Not Used
Modem loopback test
Bluetooth test Preparation
Test procedure
Confidential
IEEE1394 test
Machine
31 3G Test program
Tests and Diagnostics Sound Test program
Sound Test program
Setup
Setup Tests and Diagnostics
Tests and Diagnostics Setup
PCI LAN
Accessing the Setup Program
Tests and Diagnostics Setup
Factory Preset Configuration
Moving Within the Setup Menu and Changing Values
Accepting Changes and Exiting the Setup Window
HDD Mode Password Write Policy
Setup Options
System Date Sets date System Time Sets time
Setup Tests and Diagnostics
Enabled
Available
Wake-up on LAN function whenoperating from the battery
When the remaining battery power is about to run out while
Setup by OS
Using the AC adapter
Maximum Performance
Auto
PCI BUS
Legacy Emulation
Yes
Tests and Diagnostics Setup
Chapter Replacement Procedures
Replacement Procedures
DC-IN HARNESS/ RJ45 Wire Harness
20-1 Removing the RTC battery
30 Removing the DC FAN
Replacement Procedures
Overview Replacement Procedures
Overview
Replacement Procedures Overview
Part Name
PCB Assy Fmwsy
Safety Precautions
Before You Begin
Disassembly Procedures
Assembly Procedures
Tools and Equipment
Screw Tightening Torque
Grip Color
Screw Notation
Removing the Battery pack
Battery pack
Battery pack Replacement Procedures
Use only the batteries approved by Toshiba
Replacement Procedures Battery pack
Installing the Battery pack
SIM card
SIM card Replacement Procedures
Installing the SIM card
Removing the SIM card
ExpressCard
Replacement Procedures ExpressCard
Installing the ExpressCard
Removing the ExpressCard
SD/SDHC memory card
SD/SDHC memory card Replacement Procedures
Installing the SD/SDHC memory card
Removing the SD/SDHC memory card
Smart card
Replacement Procedures Smart card
Installing the Smart card
Removing the Smart card
Removing the Memory module
Memory module Replacement Procedures
Memory module
Replacement Procedures Memory module
Installing the Memory module
Installing the FIN Cover Assy
Removing the FIN Cover Assy
Optical disk drive DVD-Super Multi drive
Removing the Optical disk drive
Installing the Optical disk drive
10 Removing the Optical disk drive
Keyboard Replacement Procedures
Removing the Keyboard
Replacement Procedures Keyboard
12 Removing the keyboard
Installing the Keyboard
Removing the Base Assy
13 Removing the Base Assy
14 Removing the Base Assy
Remove the following screws securing the Base Assy
15 Removing the Base Assy
Installing the Base Assy
Stick the Insu LCD HNS UP on the Cover Assy in place
16 Removing the ExpressCard slot
ExpressCard slot/KILL SW HOL Assy Replacement Procedures
Installing the ExpressCard slot/KILL SW HOL Assy
Replacement Procedures 13 HDD/SSD
13 HDD/SSD
Removing the moving HDD/SSD
13 HDD/SSD Replacement Procedures
Installing the HDD/SSD
Removing the Wireless LAN card
Wireless LAN card
Replacement Procedures Wireless LAN card
Wireless LAN card Replacement Procedures
Installing the Wireless LAN card
Removing the RTC battery
RTC battery
Replacement Procedures RTC battery
RTC battery4 Replacement Procedures
Installing the RTC battery
Removing the DC-IN HARNESS/RJ45 Wire Harness
21 Removing the DC-IN HARNESS/RJ45 Wire Harness
22 Removing the DC-IN HARNESS/RJ45 Wire Harness
23 Removing the DC-IN HARNESS/ RJ45 Wire Harness
Installing the DC-IN HARNESS/RJ45 Wire Harness
Removing the 3G card/SIM board
Replacement Procedures 17 3G card/SIM board
17 3G card/SIM board
17 3G card/SIM board Replacement Procedures
25 Removing the3G card/SIM board
Installing the 3G card/SIM board
Removing the Bluetooth module
Bluetooth module
Bluetooth module Replacement Procedures
Replacement Procedures Bluetooth module
Installing the Bluetooth module
Removing the Smart card slot
Smart card slot Replacement Procedure
Smart card slot
Replacement Procedure Smart card slot
Installing the Smart card slot
Removing the SD board
SD board Replacement Procedure
SD board
Replacement Procedure SD board
Installing the SD board
RGB HARNESS4 Replacement Procedure
Removing the RGB Harness
Replacement Procedure4.21 RGB Harness
Installing the RGB Harness
Removing the DC FAN
DC FAN Replacement Procedure
DC FAN
Replacement Procedure DC FAN
31 Removing the DC FAN For external graphics chip model
32 Removing the DC FAN
Installing the DC FAN
33 Applying new grease
DC FAN Replacement Procedure
Replacement Procedure Sound/USB board and MIC Harness
Sound/USB board and MIC Harness
Sound/USB board and MIC Harness Replacement Procedure
Removing the System board
Replacement Procedure System board
System board
System board Replacement Procedure
Installing the System board
Removing the Speaker Assy
36 Removing the speaker
37 Removing the speaker
Installing the Speaker
Removing the LCD Cover Assy
38 Removing the LCD Cover Assy
Installing the LCD Cover Assy
Removing the Membrane SW
39 Removing the Membrane SW
40 Removing the Membrane SW
Installing the Membrane SW
41 Removing the Membrane SW
Removing the Touch PAD/Fingerprint sensor board
Replacement Procedure Touch PAD/Fingerprint sensor board
Touch PAD/Fingerprint sensor board
Touch PAD/Fingerprint sensor board Replacement Procedure
43 Removing the Touch PAD/Fingerprint sensor board
Remove the D Stick Tape TP
Install the Touch PAD /Fingerprint sensor board
Thin Head
Removing the LCD unit
Replacement Procedure LCD unit
LCD unit
LCD unit Replacement Procedure
47 Removing the LCD unit
49 Removing the LCD unit
Installing the LCD unit
Install the LCD unit to the LCD Cover Assy in place
⋅2 1 each
Removing the Camera MODULE/Antenna
Camera MODULE/Antenna Replacement Procedure
Camera MODULE/Antenna
Replacement Procedure Camera MODULE/Antenna
52 Removing the Camera MODULE/Antenna
Installing the Camera MODULE/Antenna
53 Removing the Camera MODULE/Antenna
For two-wire Wireless LAN antenna model
Do not loose them and not put on the cushions
Removing the Hinge BH L ASSY/BH R Assy
Replacement Procedure Hinge
Hinge
Hinge Replacement Procedure
Installing the Hinge
Replacement Procedure Hinge
Appendices
Appendices
Appendix Contents
Sata ODD FPC Fmwof
Appendix F Wiring Diagrams
Figures
Table C-3
Table C-1
Table C-2
Table C-4
Sata HDD FPC
Precautions for handling the LCD module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
Appendix a Handling the LCD Module Appendices
Appendices Appendix a Handling the LCD Module
System board FMWSY* Front View
Appendix B Board Layout Appendices
Number Name
System board FMWSY* Back View
Figure B-2 System boardFMWSY* layout back
GPU UNB9M
Table B-3 Sound/USB board F MWUS* connector back
Sound/USB board FMWUS* View
SD board FMWSD* View
Appendices Appendix B Board Layout
Touch PAD board FMWTP* View
SIM/Mini PCI Express board FMWPE* View
Sata HDD FPC FMWHF* View
Sata ODD FPC FMWOF* View
Figure B-8SATA ODD FPC FMWOF* layout front/back
Appendix C Pin Assignments Appendices
System board FMWSY* CN1400 Memory connector 1 200-pin
Table C-1 Memory connector 1 200-pin 1/3
GND ADM3-B1P ADQS3-B1N ADQS3-B1P
ADQS5-B1N
Appendices Appendix C Pin Assignments
CN1410 Memory connector 2 200-pin
Table C-2 Memory connector 2 200-pin 1/3
GND BDM3-B1P BDQS3-B1N BDQS3-B1P
BDQS5-B1N
CN1900 Sata HDD interface connector 20-pin
Table C-3 Sata HDD interface connector 20-pin
Table C-4 Sata ODD interface connector 20-pin
CN1950 Sata ODD interface connector 20-pin
CN2170 Smart Card interface connector 10-pin
Table C-5 Smart Card interface connector 10-pin
CN2300 Docking interface connector 140-pin
Table C-6 Docking interface connector 140-pin 1/3
ZBIDBN-EXN
GND Dskdc PVBAT2
CN2520 Expresscard interface connector 40-pin
Table C-7 Expresscard interface connector 40-pin
CN2600 PCI-E Mini Card interface connector 52-pin
Table C-8 PCI-E Mini Card interface connector 52-pin
Table C-9 Keyboard interface connector 25-pin
CN3230 Keyboard interface connector 25-pin
10 CN4100 LAN interface connector 14-pin
Table C-10 LAN interface connector 14-pin
Table C-11 Bluetooth interface connector 10-pin
11 CN4400 Bluetooth interface connector 10-pin
12 CN5000 LCD interface connector 40-pin
Table C-12 LCD interface connector 40-pin
15 CN8810 Battery connector 10-pin
13 CN8771 FAN interface connector 4-pin
14 CN8800 DC-IN connector 4-pin
18 CN9510 RGB unit interface connector 14-pin
16 CN9300 RTC battery connector 3-pin
17 CN9500 Switch interface connector 13-pin
19 CN9520 FMWUS* board interface connector 40-pin
Table C-19 FMWUS* board interface connector 40-pin
20 CN9530 FMWSD* board interface connector 40-pin
Table C-20 FMWSD* board interface connector 40-pin
Table C-21 WebCam interface connector 6-pin
21 CN9540 WebCam interface connector 6-pin
22 CN9550 FMWTP* board interface connector 10-pin
Table C-22 FMWTP* board interface connector 10-pin
23 CN9580 FMWPE* board interface connector 50-pin
Table C-23 FMWPE* board interface connector 50-pin
Table C-24 eSATA/USB interface connector 11-pin
25 CN4610 USBPort5 interface connector 4-pin
26 CN6050 Ext MIC interface connector 2-pin
Table C-25 USBPort5 interface connector 4-pin
Table C-27 Speaker interface connector 4-pin
27 CN6180 Speaker interface connector 4-pin
28 CN9820 System board interface connector 40-pin
Table C-28 System board interface connector 40-pin
Table C-29 Microphone interface connector 6-pin
29 J6051 Microphone interface connector 6-pin
30 J6310 Head Phone interface connector 6-pin
Table C-30 Head Phone interface connector 6-pin
Table C-31 System board interface connector 40-pin
32 IS2150 SD Card interface connector 12-pin
Table C-32 SD Card interface connector 12-pin
Table C-34 System board interface connector 10-pin
34 CN9650 System board interface connector 10-pin
Table C-33 Dual Point interface connector 12-pin
Table C-35 PCI-E Mini interface connector 52-pin
36 CN4611 USBPort0 interface connector 4-pin
Table C-36 USBPort0 interface connector 4-pin
37 CN9880 System board interface connector 50-pin
Table C-37 System board interface connector 50-pin
38 IS2620 SIM Card interface connector 12-pin
Table C-38 SIM Card interface connector 12-pin
Table C-40 System board interface connector 20-pin
40 CN1911 System board interface connector 20-pin
Table C-39 HDD interface connector 22-pin
Table C-41 Sata ODD interface connector 13-pin
41 CN1960 Sata ODD interface connector 13-pin
42 CN1961 System board interface connector 20-pin
Table C-42 System board interface connector 20-pin
Appendices Appendix C Pin Assignments
Table D-1 Scan codes set 1 and set 2 1/4
Scan Codes
Appendix D Keyboard Scan/Character Codes Appendices
Caps Lock Enter Shift L No.102
ALT R
122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App
With left Shift With right Shift Set
Table D-4 Scan codes with Fn key
Table D-6 No.124 key scan code
This key generates only make codes
Appendix E Key Layout Appendices
United Kingdom UK Keyboard
United States US Keyboard
Appendices Appendix E Key Layout
Thai Keyboard
Canadian French Keyboard
Appendix F Wiring diagrams Appendices
RGB Monitor Loopback Connector
LAN Loopback Connector
Appendices Appendix F Wiring diagrams
Tools
Appendix G Bios rewrite procedures Appendices
Rewriting the Bios
Appendices Appendix G Bios rewrite procedures
Appendix H EC/KBC rewrite procedures Appendices
Rewriting the EC/KBC
Appendices Appendix H EC/KBC rewrite procedures
Appendix I Reliability Appendices
Table I-1 Mtbf
Appendices Appendix I Reliability
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