2 Troubleshooting Procedures

2.6 HDD/SSD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The error codes and statuses are described in Table 2-8. If an error code is not displayed but the problem still occurs, go to Procedure 5.

Table 2-6 2.5” Hard disk drive error code and status

Code

Status

 

 

05

HDD - HDC NOT RESET ERROR

 

 

07

HDD - DRIVE NOT INITIALIZE

 

 

09

HDD - DMA BOUNDARY ERROR

 

 

0B

HDD - BAD TRACK ERROR

 

 

BB

HDD - UNDEFINED ERROR

 

 

08

HDD - OVERRUN ERROR (DRQ ON)

 

 

01

HDD - BAD COMMAND ERROR

 

 

02

HDD - ADDRESS MARK NOT FOUND

 

 

04

HDD - RECORD NOT FOUND ERROR

 

 

10

HDD - ECC ERROR

 

 

20

HDD - HDC ERROR

 

 

40

HDD - SEEK ERROR

 

 

80

HDD - TIME OUT ERROR

 

 

11

HDD - ECC RECOVER ENABLE

 

 

AA

HDD - DRIVE NOT READY

 

 

CC

HDD - WRITE FAULT

 

 

E0

HDD - STATUS ERROR

 

 

0A

HDD - BAD SECTOR

 

 

EE

HDD - ACCESS TIME ERROR

 

 

DA

HDD - NO HDD

 

 

12

HDD - DMA CRC ERROR

 

 

2-34

[CONFIDENTIAL]

TECRA R10 Maintenance Manual (960-708)

Page 84
Image 84
Toshiba TECRA R10 manual Procedure 4 Diagnostic Test Program Execution Check, Hard disk drive error code and status