Troubleshooting Procedures | Toshiba TECRA R10 instruction

Troubleshooting Procedures

2-ii

[CONFIDENTIAL]

TECRA R10 Maintenance Manual (960-708)

Image 46

Toshiba TECRA R10 manual Troubleshooting Procedures

Contents

Tecra R10 File Number Copyright Safety Precautions Preface Confidential Conventions Acronyms Table of Contents Troubleshooting Procedures Tests and Diagnostics Replacement Procedures Speaker Assy LCD Cover Assy Membrane SW Appendices Hardware Overview Hardware Overview Chapter Contents Figures Tables Features Features Hardware Overview Hardware Overview Features ‰ SSD Features Hardware Overview Hardware Overview Features Features Hardware Overview Front of the computer System unit configuration System Unit Block Diagram Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview Hardware Overview System Unit Block Diagram System Unit Block Diagram Hardware Overview 3.5-inch Floppy Disk Drive USB External Hardware Overview 3.5-inch Floppy Disk Drive USB External 2.5-inch Hard Disk Drive 2.5-inch Hard Disk Drive Hardware Overview Fujitsu Hgst 2.5-inch Solid State Drive SSD 1.8-inch Solid State Drive SSD specificationsHardware Overview 2.5-inch Solid State Drive SSD DVD-Super Multi Drive Optical Drive ODD DVD Super Multi drive specificationsDVD-Super Multi Drive Optical Drive ODD Hardware Overview Keyboard Hardware Overview Keyboard TFT Color Display Hardware Overview TFT Color DisplayLCD Module Power Supply Hardware Overview Power Supply Power Supply Hardware Overview AMT non-support mode PCB Fmwsy SPI LAN-E3V Name Voltage Power supply Object Batteries Battery specificationsMain Battery Batteries Hardware Overview Hardware Overview Batteries Battery Charging ControlTime required for charges 10 RTC battery charging/data preservation time RTC batteryData preservation time AC Adapter 11 AC adapter specificationsHardware Overview AC Adapter Chapter Troubleshooting Procedures Troubleshooting Procedures Power Status Check Troubleshooting Procedures Troubleshooting flowchart Set of tool for debug port test Tables Troubleshooting Procedures Troubleshooting Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Flowchart Troubleshooting Procedures Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting Flowchart Troubleshooting Procedures Procedure 1 Power Status Check Power Supply TroubleshootingTroubleshooting Procedures Power Supply Troubleshooting Battery icon DC in icon Power supply status Procedure 2 Error Code Check Power Supply Troubleshooting Troubleshooting Procedures Error code Where error occurs ‰ Main Battery ‰ E3V output ‰ PGV output Power Supply Troubleshooting Troubleshooting Procedures Procedure 3 Connection Check Procedure 4 Charging Check Procedure 5 Replacement Check System Board Troubleshooting Troubleshooting Procedures System Board Troubleshooting System Board Troubleshooting Troubleshooting Procedures Procedure 1 Message Check KBC Error HDC Error Procedure 2 Debugging Port Check Boot Mode Troubleshooting Procedures System Board Troubleshooting System Bios Suspend processing System Bios Resume processing ICHCMOS,MEM I/O, PIT Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check USB FDD Troubleshooting Troubleshooting Procedures USB FDD TroubleshootingProcedure 1 USB FDD Head Cleaning Check Troubleshooting Procedures USB FDD Troubleshooting Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check Procedure 4 Replacement Check HDD/SSD Troubleshooting Troubleshooting Procedures HDD/SSD TroubleshootingProcedure 1 Partition Check Troubleshooting Procedures HDD/SSD Troubleshooting Procedure 2 Message Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check 2.5 Hard disk drive error code and status Procedure 5 Connector Check and Replacement Check Troubleshooting Procedures Keyboard Troubleshooting Keyboard TroubleshootingProcedure 1 Diagnostic Test Program Execution Check Keyboard Troubleshooting Troubleshooting Procedures Procedure 2 Connector Check and Replacement Check Touch pad Troubleshooting Troubleshooting Procedures Touch pad Troubleshooting Touch pad Troubleshooting Troubleshooting Procedures Membrane switch Troubleshooting Troubleshooting Procedures Membrane switch Troubleshooting Membrane switch Troubleshooting Troubleshooting Procedures Troubleshooting Procedures Display Troubleshooting Display TroubleshootingProcedure 2 Connector Check and Cable Check Display Troubleshooting Troubleshooting Procedures Procedure 3 Replacement Check Optical Drive Troubleshooting Troubleshooting Procedures Optical Drive Troubleshooting Optical Drive Troubleshooting Troubleshooting Procedures LAN Troubleshooting Troubleshooting Procedures LAN Troubleshooting Wireless LAN Troubleshooting Troubleshooting Procedures Wireless LAN TroubleshootingProcedure 1 Transmitting-Receiving Check Troubleshooting Procedures Wireless LAN Troubleshooting Procedure 2 Antennas Connection Check Procedure 3 Replacement Check Bluetooth Troubleshooting Troubleshooting Procedures Bluetooth Troubleshooting Bluetooth Troubleshooting Troubleshooting Procedures Procedure Connection Check Procedure 3 Replacement Check Sound Troubleshooting Troubleshooting Procedue Sound TroubleshootingProcedure 2 Connector Check Troubleshooting Procedures Sound Troubleshooting 16 3G Troubleshooting 16 3G Troubleshooting Troubleshooting Procedue Troubleshooting Procedures 16 3G Troubleshooting Procedure 2 Antenna Connection Check Procedure 3 Replacement Check Troubleshooting Procedures SD card Slot Troubleshooting SD card Slot TroubleshootingProcedure 1 Check on Windows OS Fingerprint sensor Troubleshooting Fingerprint sensor Troubleshooting Troubleshooting Procedue Procedure 1 Setting Windows Log-ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check Web camera Troubleshooting Web camera Troubleshooting Troubleshooting Procedue Troubleshooting Procedures Web camera Troubleshooting Intel Turbo Memory Troubleshooting Not Used If any problems are found, perform the Procedure Chapter Tests and Diagnostics Tests and Diagnostics Diagnostic Test Heatrun Test Only ONE Test Subtest names Error codes and error status names Tests and Diagnostics Diagnostic Test Tests and Diagnostics Diagnostic TestDiagnostics menu Tests and Diagnostics Diagnostic Test 2 H/W Hardware initial information setting tool Heatrun test program Executing the Diagnostic Test Tests and Diagnostics Executing the Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Diagnostics menu T&D Printer Test System Test Name 2 H/W initial information setting tool Setting of the hardware configuration Setting of the hardware configuration Tests and Diagnostics Setting of the hardware configuration Heatrun Test Tests and Diagnostics Heatrun Test Subtest Names Test Name Subtest No Subtest Name Subtest Names Tests and Diagnostics Subtest names 2/2 Hard Disk System Test Xxxxxxxxxxx Tests and Diagnostics Memory Test Memory Test Keyboard Test Tests and Diagnostics Keyboard Test Tests and Diagnostics Display Test Display Test Display Test Tests and Diagnostics Tests and Diagnostics Display Test Floppy Disk Test Tests and Diagnostics Floppy Disk Test Tests and Diagnostics Floppy Disk Test Printer Test Tests and Diagnostics Printer Test Confidential Async Test Tests and Diagnostics Async Test Tests and Diagnostics Hard Disk Test Hard Disk Test Hard Disk Test Tests and Diagnostics HDD Real Timer Test Real Timer Test Tests and Diagnostics Tests and Diagnostics Real Timer Test NDP Test Tests and Diagnostics NDP Test Tests and Diagnostics Expansion Test Expansion Test Expansion Test Tests and Diagnostics CD-ROM/DVD-ROM Test Tests and Diagnostics CD-ROM/DVD-ROM TestIt writes only this dater in one sheet of CD-R, CD-RW Error Code and Error Status Names Error Code and Error Status Names Tests and Diagnostics PRT Time OUT No Pcmcia Hard disk controller status register contents Tests and Diagnostics Hard Disk Test Detail StatusHard Disk Test Detail Status BBK Program Description Operations If Test OK, Press DellEnterkey Subtest 02 Touch Pad Subtest 03 Wireless communication Switch Press Enter and following message appears in the display Subtest 06 Button Only ONE Test Figure below shows the name and position of each side Back establishes in the upper direction Press Enter key Pushing Eject-SW, and press Enter Key Subtest D SD Card R5C833 Writh/Read Function Description Head CleaningHead Cleaning Tests and Diagnostics Enter Tests and Diagnostics Log Utilities Log Utilities Pass STS Addr WD RD Hsts Error Status Name CNT TS-NO Running Test Tests and Diagnostics Running Test Tests and Diagnostics Floppy Disk Drive Utilities Floppy Disk Drive Utilities Floppy Disk Drive Utilities Tests and Diagnostics Floppy Disk Format & Copy DIAGNOSTICS-HARD Disk & Floppy Disk Dump Following message will appear. To finish the dump, select System Configuration Tests and Diagnostics System Configuration System Configuration Tests and Diagnostics System Configuration Display Ver X.XX Machine Name??? Wireless LAN Test Program Atheros Not Used Check of the wireless LAN card type Check of the antenna connection Wireless LAN Test Program Intel-made a/b/g/n Setting up How to setup the REF PC Confidential Confidential Confidential How to start ・WTWINSVR.EXE Wireless LAN Test Program on DUT PC Intel-made Wireless LAN Test Program Intel-made Shirley Peak on DUT PC Press any key and return to the test menu 11g Communication Test NG Tx=a antenna rx = a antenna Tests and Diagnostics 29 LAN/Modem/Bluetooth/IEEE1394 Test Program LAN test Receive 29 LAN/Modem/Bluetooth/IEEE1394 Test Program Modem test Not Used Modem loopback test Bluetooth test Preparation Test procedure Confidential IEEE1394 test Machine Sound Test program Tests and Diagnostics Sound Test program31 3G Test program Setup Setup Tests and Diagnostics Tests and Diagnostics Setup PCI LAN Accessing the Setup Program Tests and Diagnostics Setup Factory Preset Configuration Moving Within the Setup Menu and Changing ValuesAccepting Changes and Exiting the Setup Window HDD Mode Password Write Policy Setup Options System Date Sets date System Time Sets time Setup Tests and Diagnostics Enabled Available Wake-up on LAN function whenoperating from the battery When the remaining battery power is about to run out while Setup by OS Using the AC adapter Maximum Performance Auto PCI BUS Legacy Emulation Yes Tests and Diagnostics Setup Chapter Replacement Procedures Replacement Procedures DC-IN HARNESS/ RJ45 Wire Harness 20-1 Removing the RTC battery 30 Removing the DC FAN Replacement Procedures Overview Replacement Procedures Overview Replacement Procedures Overview Part Name PCB Assy Fmwsy Safety Precautions Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Grip Color Screw Notation Battery pack Replacement Procedures Battery packRemoving the Battery pack Installing the Battery pack Replacement Procedures Battery packUse only the batteries approved by Toshiba SIM card SIM card Replacement ProceduresInstalling the SIM card Removing the SIM card ExpressCard Replacement Procedures ExpressCardInstalling the ExpressCard Removing the ExpressCard SD/SDHC memory card SD/SDHC memory card Replacement ProceduresInstalling the SD/SDHC memory card Removing the SD/SDHC memory card Smart card Replacement Procedures Smart cardInstalling the Smart card Removing the Smart card Memory module Memory module Replacement ProceduresRemoving the Memory module Replacement Procedures Memory module Installing the Memory module Installing the FIN Cover Assy Removing the FIN Cover Assy Optical disk drive DVD-Super Multi drive Removing the Optical disk drive Installing the Optical disk drive 10 Removing the Optical disk drive Keyboard Replacement Procedures Removing the Keyboard Replacement Procedures Keyboard 12 Removing the keyboard Installing the Keyboard Removing the Base Assy 13 Removing the Base Assy 14 Removing the Base Assy Remove the following screws securing the Base Assy 15 Removing the Base Assy Installing the Base Assy Stick the Insu LCD HNS UP on the Cover Assy in place 16 Removing the ExpressCard slot ExpressCard slot/KILL SW HOL Assy Replacement Procedures Installing the ExpressCard slot/KILL SW HOL Assy Replacement Procedures 13 HDD/SSD 13 HDD/SSD Installing the HDD/SSD 13 HDD/SSD Replacement ProceduresRemoving the moving HDD/SSD Replacement Procedures Wireless LAN card Wireless LAN cardRemoving the Wireless LAN card Wireless LAN card Replacement Procedures Installing the Wireless LAN card Replacement Procedures RTC battery RTC batteryRemoving the RTC battery RTC battery4 Replacement Procedures Installing the RTC battery Removing the DC-IN HARNESS/RJ45 Wire Harness 21 Removing the DC-IN HARNESS/RJ45 Wire Harness 22 Removing the DC-IN HARNESS/RJ45 Wire Harness 23 Removing the DC-IN HARNESS/ RJ45 Wire Harness Installing the DC-IN HARNESS/RJ45 Wire Harness 17 3G card/SIM board Replacement Procedures 17 3G card/SIM boardRemoving the 3G card/SIM board 17 3G card/SIM board Replacement Procedures 25 Removing the3G card/SIM board Installing the 3G card/SIM board Bluetooth module Replacement Procedures Bluetooth moduleRemoving the Bluetooth module Replacement Procedures Bluetooth module Installing the Bluetooth module Smart card slot Smart card slot Replacement ProcedureRemoving the Smart card slot Replacement Procedure Smart card slot Installing the Smart card slot SD board SD board Replacement ProcedureRemoving the SD board Replacement Procedure SD board Installing the SD board RGB HARNESS4 Replacement Procedure Removing the RGB Harness Replacement Procedure4.21 RGB Harness Installing the RGB Harness DC FAN DC FAN Replacement ProcedureRemoving the DC FAN Replacement Procedure DC FAN 31 Removing the DC FAN For external graphics chip model 32 Removing the DC FAN Installing the DC FAN 33 Applying new grease DC FAN Replacement Procedure Replacement Procedure Sound/USB board and MIC Harness Sound/USB board and MIC Harness Sound/USB board and MIC Harness Replacement Procedure System board Replacement Procedure System boardRemoving the System board System board Replacement Procedure Installing the System board Removing the Speaker Assy 36 Removing the speaker 37 Removing the speaker Installing the Speaker Removing the LCD Cover Assy 38 Removing the LCD Cover Assy Installing the LCD Cover Assy Removing the Membrane SW 39 Removing the Membrane SW 40 Removing the Membrane SW Installing the Membrane SW 41 Removing the Membrane SW Touch PAD/Fingerprint sensor board Replacement Procedure Touch PAD/Fingerprint sensor boardRemoving the Touch PAD/Fingerprint sensor board Touch PAD/Fingerprint sensor board Replacement Procedure 43 Removing the Touch PAD/Fingerprint sensor board Remove the D Stick Tape TP Install the Touch PAD /Fingerprint sensor board Thin Head LCD unit Replacement Procedure LCD unitRemoving the LCD unit LCD unit Replacement Procedure 47 Removing the LCD unit 49 Removing the LCD unit Installing the LCD unit Install the LCD unit to the LCD Cover Assy in place ⋅2 1 each Camera MODULE/Antenna Camera MODULE/Antenna Replacement ProcedureRemoving the Camera MODULE/Antenna Replacement Procedure Camera MODULE/Antenna 52 Removing the Camera MODULE/Antenna Installing the Camera MODULE/Antenna 53 Removing the Camera MODULE/Antenna For two-wire Wireless LAN antenna model Do not loose them and not put on the cushions Hinge Replacement Procedure HingeRemoving the Hinge BH L ASSY/BH R Assy Hinge Replacement Procedure Installing the Hinge Replacement Procedure Hinge Appendices Appendices Appendix Contents Sata ODD FPC Fmwof Appendix F Wiring Diagrams Figures Table C-3 Table C-1Table C-2 Table C-4 Sata HDD FPC Precautions for handling the LCD module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module Appendix a Handling the LCD Module Appendices Appendices Appendix a Handling the LCD Module System board FMWSY* Front View Appendix B Board Layout Appendices Number Name System board FMWSY* Back View Figure B-2 System boardFMWSY* layout back GPU UNB9M Table B-3 Sound/USB board F MWUS* connector back Sound/USB board FMWUS* View SD board FMWSD* View Appendices Appendix B Board Layout Touch PAD board FMWTP* View SIM/Mini PCI Express board FMWPE* View Sata HDD FPC FMWHF* View Sata ODD FPC FMWOF* View Figure B-8SATA ODD FPC FMWOF* layout front/back Table C-1 Memory connector 1 200-pin 1/3 System board FMWSY＊ CN1400 Memory connector 1 200-pinAppendix C Pin Assignments Appendices GND ADM3-B1P ADQS3-B1N ADQS3-B1P ADQS5-B1N Table C-2 Memory connector 2 200-pin 1/3 CN1410 Memory connector 2 200-pinAppendices Appendix C Pin Assignments GND BDM3-B1P BDQS3-B1N BDQS3-B1P BDQS5-B1N CN1900 Sata HDD interface connector 20-pin Table C-3 Sata HDD interface connector 20-pin Table C-4 Sata ODD interface connector 20-pin CN1950 Sata ODD interface connector 20-pinCN2170 Smart Card interface connector 10-pin Table C-5 Smart Card interface connector 10-pin CN2300 Docking interface connector 140-pin Table C-6 Docking interface connector 140-pin 1/3 ZBIDBN-EXN GND Dskdc PVBAT2 CN2520 Expresscard interface connector 40-pin Table C-7 Expresscard interface connector 40-pin CN2600 PCI-E Mini Card interface connector 52-pin Table C-8 PCI-E Mini Card interface connector 52-pin Table C-9 Keyboard interface connector 25-pin CN3230 Keyboard interface connector 25-pin10 CN4100 LAN interface connector 14-pin Table C-10 LAN interface connector 14-pin Table C-11 Bluetooth interface connector 10-pin 11 CN4400 Bluetooth interface connector 10-pin12 CN5000 LCD interface connector 40-pin Table C-12 LCD interface connector 40-pin 14 CN8800 DC-IN connector 4-pin 13 CN8771 FAN interface connector 4-pin15 CN8810 Battery connector 10-pin 17 CN9500 Switch interface connector 13-pin 16 CN9300 RTC battery connector 3-pin18 CN9510 RGB unit interface connector 14-pin 19 CN9520 FMWUS* board interface connector 40-pin Table C-19 FMWUS* board interface connector 40-pin 20 CN9530 FMWSD* board interface connector 40-pin Table C-20 FMWSD* board interface connector 40-pin Table C-21 WebCam interface connector 6-pin 21 CN9540 WebCam interface connector 6-pin22 CN9550 FMWTP* board interface connector 10-pin Table C-22 FMWTP* board interface connector 10-pin 23 CN9580 FMWPE* board interface connector 50-pin Table C-23 FMWPE* board interface connector 50-pin Table C-24 eSATA/USB interface connector 11-pin 25 CN4610 USBPort5 interface connector 4-pin26 CN6050 Ext MIC interface connector 2-pin Table C-25 USBPort5 interface connector 4-pin Table C-27 Speaker interface connector 4-pin 27 CN6180 Speaker interface connector 4-pin28 CN9820 System board interface connector 40-pin Table C-28 System board interface connector 40-pin Table C-29 Microphone interface connector 6-pin 29 J6051 Microphone interface connector 6-pin30 J6310 Head Phone interface connector 6-pin Table C-30 Head Phone interface connector 6-pin Table C-31 System board interface connector 40-pin 32 IS2150 SD Card interface connector 12-pin Table C-32 SD Card interface connector 12-pin Table C-33 Dual Point interface connector 12-pin 34 CN9650 System board interface connector 10-pinTable C-34 System board interface connector 10-pin Table C-35 PCI-E Mini interface connector 52-pin 36 CN4611 USBPort0 interface connector 4-pin Table C-36 USBPort0 interface connector 4-pin 37 CN9880 System board interface connector 50-pin Table C-37 System board interface connector 50-pin 38 IS2620 SIM Card interface connector 12-pin Table C-38 SIM Card interface connector 12-pin Table C-39 HDD interface connector 22-pin 40 CN1911 System board interface connector 20-pinTable C-40 System board interface connector 20-pin Table C-41 Sata ODD interface connector 13-pin 41 CN1960 Sata ODD interface connector 13-pin42 CN1961 System board interface connector 20-pin Table C-42 System board interface connector 20-pin Appendices Appendix C Pin Assignments Appendix D Keyboard Scan/Character Codes Appendices Scan CodesTable D-1 Scan codes set 1 and set 2 1/4 Caps Lock Enter Shift L No.102 ALT R 122 F11 123 F12 124 PrintSc 126 Pause 202 203 Win 204 App With left Shift With right Shift Set Table D-4 Scan codes with Fn key Table D-6 No.124 key scan code This key generates only make codes United States US Keyboard United Kingdom UK KeyboardAppendix E Key Layout Appendices Canadian French Keyboard Thai KeyboardAppendices Appendix E Key Layout LAN Loopback Connector RGB Monitor Loopback ConnectorAppendix F Wiring diagrams Appendices Appendices Appendix F Wiring diagrams Rewriting the Bios Appendix G Bios rewrite procedures AppendicesTools Appendices Appendix G Bios rewrite procedures Appendix H EC/KBC rewrite procedures Appendices Rewriting the EC/KBC Appendices Appendix H EC/KBC rewrite procedures Appendix I Reliability Appendices Table I-1 Mtbf Appendices Appendix I Reliability