Toshiba TECRA R10

Troubleshooting Procedures

2-ii [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708)

Contents

Main Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) Page 1 Hardware Overview 1.4 2.5-inch Hard Disk Drive 1-16 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) Table 1-2 2.5-inch HDD specifications 1.4 2.5-inch Hard Disk Drive 1 Hardware Overview TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 1-17 Table 1-2 2.5-inch HDD specifications 1.5 2.5-inch Solid State Drive (SSD) 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1 Hardware Overview TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 1-19 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1.7 Keyboard 1.8 TFT Color Display 1.9 Power Supply Page 1 Hardware Overview 1.9 Power Supply 1-24 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) 1.9 Power Supply 1 Hardware Overview TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 1-25 Page 1.10 Batteries Page Page 1.11 AC Adapter Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page 2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2.4 System Board Troubleshooting 2 Troubleshooting Procedures NOTE: Status outputted by the test means the last error detected in the debug port test. Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 HDD/SSD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting Page 2.9 Membrane switch Troubleshooting Page 2.10 Display Troubleshooting Page 2.11 Optical Drive Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Bluetooth Troubleshooting Page Page 2.15 Sound Troubleshooting Page 2.16 3G Troubleshooting Page Page 2.17 SD card Slot Troubleshooting 2.18 Fingerprint sensor Troubleshooting Page Page Page 2.19 Web camera Troubleshooting Page 2.20 Intel Turbo Memory Troubleshooting (Not Used) Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] 3-39 Tables 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros): Not Used Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page 3.30 Sound Test program 3.31 3G Test program 3.32 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page 4 Replacement Procedures 4.1 Overview The main parts in this manual are indicated in the part list by the following names. Page Page Page Page Page Page 4.2 Battery pack Page 4.3 SIM card 4.4 ExpressCard 4.5 SD/SDHC memory card 4.6 Smart card 4.7 Memory module Page Page 4.8 FIN COVER ASSY 4.9 Optical disk drive (DVD-Super Multi drive) Page 4.10 Keyboard Page Page 4.11 BASE ASSY Page Page Page 4.12 ExpressCard slot/KILL SW HOL ASSY Page Page Page 4.14 Wireless LAN card Page 4.15 RTC battery Page 4.16 DC-IN HARNESS/RJ45 WIRE HARNESS Page Page Page 4.17 3G card/SIM board Page Page 4.18 Bluetooth module Page 4.19 Smart card slot Page 4.20 SD board Page 4.21 RGB HARNESS Page 4.22 DC FAN Page Page Page Page 4.23 Sound/USB board and MIC HARNESS Page 4.24 System board Page 4.25 SPEAKER ASSY Page Page 4.26 LCD COVER ASSY Page 4.27 MEMBRANE SW Page Page 4.28 TOUCH PAD/Fingerprint sensor board Page Page Page 4.29 LCD unit Page Page Page Page 4.30 CAMERA MODULE/Antenna Page Page Page Page 4.31 Hinge Page Page Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Page Page Appendices Appendix B Board Layout SY*) connectors MW Table B-2 System board (F B-4 [CONFIDENTIAL] TECRA R10 and ICs (back) B.3 Sound/USB board (FMWUS*) View back *) connector ( MWUS board (F B.4 SD board (FMWSD*) View B.5 Touch PAD board (FMWTP*) View B.6 SIM/Mini PCI Express board (FMWPE*) View B.7 SATA HDD FPC (FMWHF*) View B.8 SATA ODD FPC (FMWOF*) View Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FMWSY) C.1 CN1400 Memory connector 1 (200-pin) Table C-1 Memory connector 1 (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) Table C-1 Memory connector 2 (200-pin) (2/3) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-3 Table C-1 Memory connector 2 (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 Memory connector 2 (200-pin) Table C-2 Memory connector 2 (200-pin) (1/3) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-5 Table C-1 Memory connector 2 (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) Table C-1 Memory connector 2 (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1900 SATA HDD interface connector (20-pin) Table C-3 SATA HDD interface connector (20-pin) Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) C.4 CN1950 SATA ODD interface connector (20-pin) Table C-4 SATA ODD interface connector (20-pin) C.5 CN2170 Smart Card interface connector (10-pin) C.6 CN2300 Docking interface connector (140-pin) Table C-6 Docking interface connector (140-pin) (1/3) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) Table C-6 Docking interface connector (140-pin) (2/3) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-11 Table C-6 Docking interface connector (140-pin) (3/3) Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) C.7 CN2520 Expresscard interface connector (40-pin) Table C-7 Expresscard interface connector (40-pin) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-13 C.8 CN2600 PCI-E MINI CARD interface connector (52-pin) Table C-8 PCI-E MINI CARD interface connector (52-pin) C.9 CN3230 Keyboard interface connector (25-pin) Table C-9 Keyboard interface connector (25-pin) C.10 CN4100 LAN interface connector (14-pin) Table C-10 LAN interface connector (14-pin) C.11 CN4400 Bluetooth interface connector (10-pin) Table C-11 Bluetooth interface connector (10-pin) C.12 CN5000 LCD interface connector (40-pin) Page Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-17 C.16 CN9300 RTC battery connector (3-pin) Table C-16 RTC battery connector (3-pin) C.17 CN9500 Switch interface connector (13-pin) C.19 CN9520 FMWUS* board interface connector (40-pin) Table C-19 FMWUS* board interface connector (40-pin) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-19 C.20 CN9530 FMWSD* board interface connector (40-pin) Table C-20 FMWSD* board interface connector (40-pin) C.21 CN9540 WebCam interface connector (6-pin) C.22 CN9550 FMWTP* board interface connector (10-pin) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-21 C.23 CN9580 FMWPE* board interface connector (50-pin) Table C-23 FMWPE* board interface connector (50-pin) Sound/USB board (FMWUS*) C.24 CN1970 eSATA/USB interface connector (11-pin) C.25 CN4610 USB(Port5) interface connector (4-pin) C.26 CN6050 Ext MIC interface connector (2-pin) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-23 C.27 CN6180 Speaker interface connector (4-pin) Table C-27 Speaker interface connector (4-pin) C.29 J6051 Microphone interface connector (6-pin) C.30 J6310 Head Phone interface connector (6-pin) Appendix C Pin Assignments Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] C-25 SD board (FMWSD*) C.31 CN9630 System board interface connector (40-pin) Table C-31 System board interface connector (40-pin) Appendices Appendix C Pin Assignments C.32 IS2150 SD Card interface connector (12-pin) Table C-32 SD Card interface connector (12-pin) Appendix C Pin Assignments Appendices Touch PAD board (FMWTP*) C.33 CN3240 Dual Point interface connector (12-pin) Table C-33 Dual Point interface connector (12-pin) C.34 CN9650 System board interface connector (10-pin) Table C-34 System board interface connector (10-pin) Appendices Appendix C Pin Assignments SIM/Mini PCI Express board (FMWPE*) C.35 CN2610 PCI-E Mini interface connector (52-pin) Table C-35 PCI-E Mini interface connector (52-pin) C.36 CN4611 USB(Port0) interface connector (4-pin) Appendices Appendix C Pin Assignments C-30 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) C.37 CN9880 System board interface connector (50-pin) Table C-37 System board interface connector (50-pin) C.38 IS2620 SIM Card interface connector (12-pin) Appendices Appendix C Pin Assignments C-32 [CONFIDENTIAL] TECRA R10 Maintenance Manual (960-708) SATA HDD board (FMWHF*) C.39 CN1910 HDD interface connector (22-pin) Table C-39 HDD interface connector (22-pin) C.40 CN1911 System board interface connector (20-pin) SATA ODD FPC (FMWOF*) C.41 CN1960 SATA ODD interface connector (13-pin) Table C-41 SATA ODD interface connector (13-pin) C.42 CN1961 System board interface connector (20-pin) Page Appendix D Keyboard Scan/Character Codes Appendices TECRA R10 Maintenance Manual (960-708) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] TECRA R10 Maintenance Man ua l (960-708) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices TECRA R10 Maintenance Man ua l (960-708) [CONFIDENTIAL ] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] TECRA R10 Maintenance Man ua l (960-708) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures