Vanguard Managed Solutions 7300 Series Factory Repair, Packaging, Guidelines for

Factory Repair	To return equipment for factory repair, call the Vanguard Managed Solutions
	Technical Support Center at (800) 544-0062, for return authorization and
	instructions. When you call, you will be given a Return Material Authorization
	(RMA) control number. Mark this number clearly on the shipping container for ease
	of identification and faster service. The RMA control number provides a convenient
	tracking reference for both parties. Please have the following information available
	for each piece of equipment you return:
	• Product name and description
	•	Serial number
	•	Failure symptoms
Packaging
	Data communications equipment or parts that are to be returned to Vanguard
Guidelines for	Managed Solutions for any reason must be properly packaged to prevent damage in
Equipment Return	shipment and handling.

If the original packing material and shipping container are available, reuse these items to return equipment. If these items are not available, it is your responsibility to package the contents in a manner that protects the equipment from damage during normal shipping and handling. Responsibility for damage to equipment during transit must be resolved between you and the carrier. Vanguard Managed Solutions can provide you with specific packaging instructions upon request.

Return Procedures-2