Xerox 4799 manual Xerox DocuMate 185 User’s Guide

Scanner Options, Maintenance and Troubleshooting

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a UPS battery back-up or power strip, try plugging the scanner directly to a wall outlet.

•Did you restart the computer and scanner? If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner.

•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner with a USB hub, if you are using a hub, the hub must have its own power supply.

•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range.

•Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, you may have selected another source for images. Make sure Xerox DocuMate 4799 is the selected scanner.

Problem: The scanned images are of poor quality. What do I do?

There are various reasons why the scanned image is of poor quality. The original document may not be of good quality, the scanner glass may be dirty, or a shading adjustment may be needed.

•If the original is crinkled, torn, dirty or smudge, try scanning from the Kofax Virtual ReScan (VRS™) software. VRS is a powerful image enhancement application that you can use to filter this type of noise from the document during image processing. The resulting image is of a quality equal or greater to the original.

•Try cleaning the scanner. The scanner glass is where the image is captured as the page is pulled through the scanner. Lift up on the exit release, under the input tray, to open the scanner. There is glass in the body of the scanner and underneath the lid. Take a soft cloth and wipe across both pieces of glass. The section Cleaning the Scanner Glass and Background Plates on page 181 contains thorough instructions for cleaning this part of the scanner.

•If cleaning the glass does not improve the image quality, try performing a shading adjustment. The shading adjustment recalibrates the scanner. Please see the section Shading Adjustment on page 175 for instructions.

Problem: I got an “SVS001” error when installing Kofax VRS. What do I do?

The message “SVS001: The VRS installation does not install an ISIS driver for the scanner you selected. Please install the ISIS driver packaged with your scanner.” is not an error message. Please click on OK to finish the installation.

This is a message informing you that the software does not install an ISIS driver. This is the correct behavior of the Kofax VRS software, the ISIS driver for your scanner was installed when you chose an ISIS installation option when installing the scanner driver.

Problem: Why does my scanner not function after performing a system restore on Windows XP or Windows Vista?

The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to Uninstalling Your Scanner on page 187 for installation instructions.

Xerox® DocuMate® 4799	9-185
User’s Guide