Problem solving
WARNING
Remember that the fuser and binder area surfaces are hot.
Proceed with caution when clearing all jams.
Resolving a processor problem
| Table | |
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Problem |
| Suggested solutions |
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Paper tray elevator |
| Ensure that the stock is loaded properly in the paper trays, with the rear |
fails to rise or lower |
| and side guides against the stock stack. |
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| If the elevator fails to rise or lower in paper tray 1 or 2, latch the paper |
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| feeder by pressing down on the green dot inside the tray. |
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| Do not slam the trays closed. Push the trays in slowly but firmly. |
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| Ensure that all misfed stock has been removed from the immediate area of |
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| the paper trays. |
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Paper path jams |
| Check the area where the jams are occurring to ensure that the paper path |
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| is clear of paper and other obstructions. |
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| If a jammed sheet of paper tears when being removed, ensure that you |
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| have removed all of the sheet pieces. |
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| Ensure that the paper path baffles are in the correct seated position. |
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| Ensure that the stock is loaded properly in the trays, with the rear and side |
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| guides against the stack. |
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| Ensure that the stock is not loaded above the bottom of the red line in the |
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| paper tray. |
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| Ensure that the stock has no bent corners, or tears, and that the edges are |
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| straight. Remove any damaged sheets. |
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| Repeated jamming may be due to a paper curl problem that can be |
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| resolved by adjusting the decurler lever. Refer to the procedure, "Adjusting |
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| for paper curl," in this guide. |
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| Paper weight less than substance 20 (75 g/m2) will require careful setting |
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| of the decurler. Refer to the procedure, "Adjusting for paper curl," in this |
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| guide. |
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| Fan the stock thoroughly. |
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| Ensure that the stock is within the limitations described in the satisfaction |
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| guides in the "Technical information" chapter. |
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| Paper weight less than substance 20 (75 g/m2) will require careful storage |
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| and handling. Refer to the "Technical information" chapter. |
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DocuTech 61xx Operator Guide |
