IES-1000 User’s Guide

21.3DSL LED(s) Turn On and Off

A DSL LED turns on and off intermittently.

Table 21-3 Troubleshooting a Non-Constant DSL LED

STEPS

CORRECTIVE ACTION

1Check the IES-1000’s diagnostic screen.

2Connect a DSL modem directly to the DSL port of the IES-1000 using a different telephone wire. If the DSL LED still turns on and off repeatedly, contact the distributor.

21.4Data Rate

The SYNC-rate is not the same as the configured rate.

Table 21-4 Troubleshooting the SYNC-rate

STEPS

CORRECTIVE ACTION

1Connect the DSL modem or router directly to the DSL port of the IES-1000 using a different telephone wire.

2If the rates match, the quality of the telephone wiring that connects the subscriber to the IES-1000 may be limiting the speed to a certain rate.

If they do not match when a good wire is used, contact the distributor.

21.5Port Bonding

Refer to the Troubleshooting chapter in the part on commands.

21.6Configured Settings

The IES-1000’s configured settings do not take effect.

Table 21-5 Troubleshooting the Network Module’s Configured Settings

CORRECTIVE ACTION

Click Apply to save your changes back to the IES-1000's volatile memory. The IES-1000 loses these changes if it is turned off or loses power, so use the Config Save link on the navigation panel to the left to save your changes to the non-volatile memory when you are done configuring. If this does not work, contact the distributor.

21.7Password

I forgot the password to my IES-1000.

Table 21-6 Troubleshooting the Password

CORRECTIVE ACTION

See the chapter on firmware upload and recovery in the Commands part.

21-2

Troubleshooting