IES-1000 User’s Guide

21.8Local Server

The computer behind a DSL modem or router cannot access a local server connected to the IES-1000.

Table 21-7 Troubleshooting a Local Server

STEPS

CORRECTIVE ACTION

1Refer to section 21.2 to make sure that the subscriber is able to transmit to the IES-1000.

2Make sure the computer behind the DSL device has the correct gateway IP address configured.

3Check the IES-1000’s VLAN configuration (see the VLAN chapter).

4Check the cable and connections between the IES-1000 and the local server.

5Try to access another local server. If data can be transmitted to a different local server, the original local server (that could not be accessed) may have a problem.

21.9SNMP

The SNMP manager server cannot get information from the IES-1000.

Table 21-8 Troubleshooting the SNMP Server

STEPS

CORRECTIVE ACTION

1Ping the IES-1000 from the SNMP server. If you cannot, check the cable, connections and IP configuration.

2Check to see that the community (or trusted host) in the IES-1000 matches the SNMP server’s community. If these steps fail to correct the problem, contact the distributor.

21.10Telnet

I cannot telnet into the IES-1000.

 

Table 21-9 Troubleshooting Telnet

STEPS

CORRECTIVE ACTION

 

 

1

Make sure that a telnet session is not already operating. The IES-1000 only accepts one telnet

 

session at a time.

 

 

2

Make sure that the IP address of the computer you are using matches a range of secured hosts

 

configured in Secured Client under Maintenance in the IES-1000. The IES-1000 immediately

 

disconnects the telnet session if they do not match.

3

Ping the IES-1000 from your computer.

 

If you are able to ping the IES-1000 but are still unable to telnet, contact the distributor.

 

If you cannot ping, check the cable, connections and IP configuration.

 

 

4

If you are attempting to telnet from a DSL port, refer to section 21.2 to make sure that you can

 

transmit data to the DSL port.

Troubleshooting

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