Agilent Technologies 01664-97005 manual Replaceable Parts Ordering, Parts listed, Parts not listed

Replaceable Parts

This chapter contains information for identifying and ordering replaceable parts for your logic analyzer.

Replaceable Parts Ordering

Parts listed

To order a part on the list of replaceable parts, quote the Agilent Technologies part number, indicate the quantity desired, and address the order to the nearest Agilent Technologies Sales Office.

Parts not listed

To order a part not on the list of replaceable parts, include the model number and serial number of the module, a description of the part (including its function), and the number of parts required. Address the order to your nearest Agilent Technologies Sales Office.

Direct mail order system

To order using the direct mail order system, contact your nearest Agilent Technologies Sales Office.

Within the USA, Agilent Technologies can supply parts through a direct mail order system. The advantages to the system are direct ordering and shipment from the Agilent Technologies Part Center in Mountain View, California. There is no maximum or minimum on any mail order. (There is a minimum amount for parts ordered through a local Agilent Technologies Sales Office when the orders require billing and invoicing.) Transportation costs are prepaid (there is a small handling charge for each order) and no invoices.

In order for Agilent Technologies to provide these advantages, a check or money order must accompany each order. Mail order forms and specific ordering information are available through your local Agilent Technologies Sales Office. Addresses and telephone numbers are located in a separate document at the back of the service guide.

Exchange Assemblies

Some assemblies are part of an exchange program with Agilent Technologies.

The exchange program allows you to exchange a faulty assembly with one that has been repaired and performance verified by Agilent Technologies.

After you receive the exchange assembly, return the defective assembly to Agilent Technologies. A United States customer has 30 days to return the defective assembly. If you do not return the defective assembly within the 30 days, Agilent Technologies will charge you an additional amount. This amount is the difference in price between a new assembly and that of the exchange assembly. For orders not originating in the United States, contact your nearest Agilent Technologies Sales Office for information.

See Also "To return assemblies," in chapter 6.

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