Casio ISA550WBUN3K9 Configuring Remote Support Settings, Sending Contents for System Diagnosis

Device Management	10
Configuring Cisco Services and Support Settings

Configuring Remote Support Settings

Use the Remote Support page to enable the SSHv2 server for debugging purposes. This feature allows the engineers to use a unique console root password to log in to the security appliance for debugging operations.

STEP 1 Click Device Management > Cisco Services & Support > Remote Support. STEP 2 Enter the following information:

•SSHv2 Server: Click On to enable the SSHv2 server for debugging, or click Off to disable it.

•Remote Support Password: Enter the root password for remote support in this field. The root password expires in 24 hours, so you must request for a new password after it expires.

STEP 3 Click Save to apply your settings.

Sending Contents for System Diagnosis

Use the Send Diagnostics page to select the contents like the configuration file, the syslog file, and the system status data and compress them into one file in zip format, and then send the compressed file to the specified email address for system diagnosis. You can set a password to protect the compressed file for security purposes.

STEP 1 Click Device Management > Cisco Services& Support > Send Diagnostics.

STEP 2 In the Content (compressed) area, choose the contents that you want to use for

diagnosing the system. The selected files are compressed into one file.

•Configuration File: Click On to compress the configuration for system diagnosis.

•Syslog File: Click On to compress the syslog messages for system diagnosis.

•System Status: Click On to compress the system status data for system diagnosis.

STEP 3 In the Password Protection area, you can set a password to secure the compressed file.

Cisco ISA500 Series Integrated Security Appliances Administration Guide 426