Casio ISA550WBUN3K9 manual Troubleshooting

Networking	4
Troubleshooting

STEP 9 If you want to bypass the portal for certain IP addresses, add them in the Advanced Settings > Open Domains area.

a.Click Add.

b.Enter the IP address or domain name in the Domain field.

c.Click OK to save your settings.

STEP 10 Click Save to apply your settings.

Troubleshooting

Problem 1: User is not redirected to portal page when internal web authentication type is chosen.

Solution: Either of the following could resolve the problem:

•Check the device is connected to Captive Portals wireless network and the IP address is assigned to the device.

•Check Web Authentication Type is selected as Internal or Internal, no auth with accept button.

•Check the TCP ports on which HTTP requests are sent are added under Monitored HTTP Ports under Advanced Settings on Captive Portal page.

Problem 2: User is not redirected to portal page when internal web authentication type is chosen.

Solution: Either of the following could resolve the problem:

•Check the device is connected to Captive Portals wireless network and the IP address is assigned to the device. .

•Check Web Authentication Type is selected as External or External, no auth with accept button.

•Check the TCP ports on which HTTP requests are sent are added under Monitored HTTP Ports under Advanced Settings on Captive Portal page.

•Check the connectivity of Web-server from ISA500.

•Web-server should be able to accessed by the devices on the Captive Portal wireless network. In other words, the firewall rules associated with

Cisco ISA500 Series Integrated Security Appliances Administration Guide 185