Casio ISA550WBUN3K9 manual Recommended Actions Click Networking WAN WAN Settings

Troubleshooting

Internet Connection

A

Symptom: The security appliance cannot obtain an IP address from the ISP.

Recommended Actions:

STEP 1 Turn off power to the cable or DSL modem.

STEP 2 Power off the security appliance.

STEP 3 Then reapply power to the cable or DSL modem.

STEP 4 When the modem lights indicate that it has resynchronized with the ISP, reapply power to the security appliance. If the security appliance still cannot obtain an ISP address, see the next symptom.

Symptom: The security appliance still cannot obtain an IP address from the ISP.

Recommended Actions:

STEP 1 Click Networking > WAN > WAN Settings.

STEP 2 Click the Edit (pencil) icon to configure the primary WAN port.

The WAN - Add/Edit window opens.

STEP 3 Ask your ISP the following questions:

•What type of network addressing mode is required for your Internet connection? In the IPv4 tab, choose the correct ISP connection type in the IP Address Assignment drop-down list, and then enter the account information as specified by the ISP.

•Is your ISP expecting you to login from a particular Ethernet MAC address? If yes, in the IPv4 tab, choose Use the following MAC address from the MAC Address Source drop-down list, and then enter the required MAC address in the MAC Address field.

Cisco ISA500 Series Integrated Security Appliances Administration Guide 455