Solving Printer Problems, Calling for Help | HP 5M manual

7

Solving Printer Problems

Introduction

This chapter helps you troubleshoot printer problems in the following areas:

•Clearing Paper Jams

•Resetting the Printer

•Testing the Printer

•Improving Print Quality

•Understanding Printer Messages

•Troubleshooting Checklist

Calling for Help

If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your printer. For additional sources of assistance, see the telephone numbers on the HP Support pages at the front of this manual.

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Solving Printer Problems 7-1

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HP 5M manual Solving Printer Problems, Calling for Help

Contents

Page Page Page Take a look at all HP Support has to offer User’s Manual Warranty HP LaserJet Utility Macintosh Network Security Ascii PJL Escape Sequence HP JetAdmin Utility Novell Networks T e U t i o n R N I N G Conventions Title Part Number Supplementary Documents Contents Printing Solving Printer Problems Contents-4 Warranty and Software License Introduction About Your Printer HP LaserJet 5 Printer Features Management Features Energy SavingsSoftware Utilities EtherNet networks HP LaserJet 5M Printer FeaturesPostScript Fonts Networking T e Accessories and Options Option Description or Use Part Number Paper Handling Accessories Ordering Information To order HP LaserJet 5/5M accessories and optionsCall HP Direct Ordering at 800 Stock, call the HP Customer Information Center 800 Front/right side view with Tray 1 open HP LaserJet Printer Parts About Your Printer Power plug connector Modular I/O MIO slot Printing Software Overview Installed the software, see the Getting Started GuideHP dealer Windows environments Software for MS Windows MS Windows Printer DriversHP LaserJet 5/5M Standard HP LaserJet 5/5M Enhanced MS Windows Status UtilitiesPostScript Level Status Window Fonts HP JetPrintHP FontSmart HP JetAdmin Network Management UtilitiesTrueType Screen Fonts Software for DOS DOS Printer DriversDOS Utilities Status Monitor Remote Control Panel Macintosh Printer Drivers Software for MacintoshHP LaserJet LaserJet 5M GX Optional Software HP LaserJet UtilityOptional Printer Drivers Available HP-UX Optional Networking Software Available T e f o r M a c i n t o s h U s e r s Using the Printer Control Panel Control Panel Keys Control Panel Layout Printers. The Go key performs six main functions Key Explanation That it is now the default To change a printer control panel settingControl Panel Menus To print a menu map of the control panel menus Control Options Explanation Printing Menu Manual Feed OFF FormRET OFF Light PCL Fonts Menu PostScript Menu JAM Recover OFFPS Font List PRT PS Errs OFF Job Menu Configuration Menu JOB CLR WarnAuto OFF Toner Density Buffer Auto Memory Configuration MenuResrcsave Auto PCL MEM Parallel Menu High Speed YESADV Fnctns Serial Menu While the Job Cancel key only clears the current job Resets MenuMenu option with caution Menu Printer Explanation Selection Response See , PostScript Printing’’ for additional information. See Test Menu Using the Printer Control Panel Printing Selecting Paper and Other Print Media Preparing for PrintingPrinting on Custom Sizes of Paper Printing Printing on Standard Sizes of Paper Paper Type Dimensions Tray OptionalPaper jam Printer can print on standard sizes and types of media Media Input Options TrayTray 1 only. Load only one size of paper at a time in Tray 4Optional Media Inputs Optional Media Inputs To load Tray Loading TrayTray 2 holds about 250 sheets of 20 lb g/m2 paper Pull Tray 2 straight out of the printer Loading Tray Stopping a Print Job Printing TasksTo stop a print job from the printer To stop a print job from a software application Manually Feeding Pages To turn on Manual Feed in your software applicationTo turn on Manual Feed in the printer control panel Media Size Designations Reserving or Locking-out TraysEnvelopes, while Tray 2 is reserved for letterhead Be selected from your software application Locking Tray To reserve and lock out Trays To print a document from a reserved tray To print a multiple-page document from two traysPrinting on more than one type of media for a print job Printing on Special Media Printing Letterhead and Preprinted FormsRegular Printing on Special Paper Occasional Printing on Special Paper Tray 2 Letterhead Orientation Tray 1 Letterhead Orientation An envelope. Jamming and printer damage can result Printing Envelopes A paper jam To Load Envelopes into Tray Printing Labels and Transparencies Label GuidelinesTransparency Guidelines To Print Transparencies or Labels Printing with Optional Accessories Printing from the 500-sheet TrayT e R N I N G Media Source Default Printing Priority Sheet Tray 3 DetailsWill cause paper jams On next To Load Paper into the Optional Tray Printing Printing with the Duplex Unit 2-Sided Printing Specifying a Duplex Setup Long-edge landscape orientation Paper orientation options for duplex 2-sided printing Tray 2 Letterhead Orientation for 2-Sided Printing Tray 1 Letterhead Orientation for 2-Sided Printing Feeder for complete installation and setup instructions Printing with the Envelope FeederEnvelope Feeder Details Turn the printer off Inserting the Envelope Feeder Loading Envelopes in the Envelope Feeder Standard Printing with the Infrared Serial Port To print using the HP Infrared Adapter Printing PostScript Printing Preparing for PostScript Printing Using PostScript Printer DriversPostScript Printer Drivers for MS Windows PostScript Printer Drivers for DOS/UNIX Applications Requirement Dpi Simplex Dpi Duplex Printer Memory and PostScript Printing HP LaserJet 5M comes with 6 MB. Printing 600 dpi legal-size Printing a Legal Page in PostScriptChapter Memory To change the printer’s personality setting Switching Printer LanguagesPersonalities Gives you Adobe’s 35 Type 1 fonts To select a menu item Control Panel Differences with PostScript PS Fonts List Language fonts see -1 on the following PostScript Fonts ListDownloaded fonts Characters to a wide range of sizes 1PostScript Fonts List Printing Menu Differences Menu Items Affected by PostScript Configuration Menu Differences Printing a PostScript ConfigurationIO Buffer Resrcsave PostScript Configuration PostScript configuration page the PS Config page itemTest Menu is shown in -2 on the following 2PostScript Configuration PostScript Printing Adjusting Print Quality Choosing Print Resolution Software application override control panel settingsPrinter Fine-Tuning Print Quality Adjusting Print DensityTo adjust print density from the control panel Enhancing Resolution To adjust REt from the control panelControl panel Harmonizing Print Density and REt Settings Checking the Effect of a REt SettingTo harmonize print density and REt settings EconoMode Printing EconoMode setting should normally be set through a softwareSaving Toner with EconoMode To turn on EconoMode from the control panel Solving Printer Problems Solving Printer ProblemsCalling for Help Print media Clearing Paper Jams Transfer guide area Fusing assembly area Tray 3 optional Paper Pickup and Transfer Guide Paper Jams Fusing Assembly Paper Jams-Top Cover Open the rear cover Fusing Assembly and Paper Exit Paper Jams- Rear Cover Optional Tray 3 Paper Jam Optional Duplex Unit Paper Jams Repeated Paper Jams Situation Solution To activate a printer reset Resetting the PrinterSee the Resets Menu in for further details on each reset Reset Action Testing the Printer Self TestsTo print a test Key to Figure Understanding the Self Test Printout Self Test Printout Checking Installed PCL Fonts Understanding the PCL Font List PrintoutTo print a PCL Font List PCL Font List Improving Print Quality Print Quality ChecklistVertical Fade Dropouts Vertical Lines Toner SmearBackground Gray Toner Shading Vertical Repetitive Defects Improperly Formed CharactersVertical Line at Edge of Paper Status messages Error messages Service messages Understanding Printer MessagesStatus Messages Resetting ConfigurationResetting ALL Settings MEMORY, JOB InsufficientCleared Printing AT Error Messages Install Tray Install TonerUnexpected Paper Size Service Messages Settings not Nvram ErrorInstalled Incompatible Tray 3 Installed Printer Response Problems Troubleshooting ChecklistPrinter not on Control panel display is blank or garbled Message Solution Printer cannot produce a self-test printoutDisplay messages reappear or cannot be removed Job sent to printer but nothing prints Software/Computer/Printer Interface Problems Computer, network, or I/O port problems Print speed is slow See Printing Menu for details Problems when printing transparencies and labels Manual feed problems Problems Using Optional Accessories Sheet Tray 3 problemsDuplex option problems Envelope Feeder option problems PostScript Troubleshooting Solving Printer Problems Maintaining and Adjusting the Printer Managing the Toner Cartridge Storing, Installing, and Recycling the Toner CartridgeToner Cartridge Life HP’s Policy on Use of Non-HP Toner Cartridges Clearing the Toner LOW Message Extending Toner Cartridge Life Based cleaners on or around your printer Cleaning the Printer Printer Cleaning Tasks Saving Power with the PowerSave Feature To change the PowerSave setting User-Replaceable Parts Ordering InformationPart Name Part Number Remarks Tray 1 Paper Pickup Roller & Separation Pad Tray 2 Pickup Roller Transfer Roller Fusing Assembly Remove both Tray 2 and Tray 3 from the printer Optional Tray 3 Pickup Roller Media Specifications Paper and Preprinted Forms Heavy Paper StockPaper Guidelines Table A-1 Media Specifications A-3 Label Construction Adhesive Labels Ordering Transparencies Overhead Transparencies Envelope Construction EnvelopesDouble Side Seam Envelopes Envelopes with Adhesive Strips or Flaps Envelope Margins Envelope Storage Media Specifications PCL Printer Commands Escape Sequences Common PCL Printer Commands Before using printer commands, compare these characters PCL Printer Command Syntax PCL Font Selection Using PCL Printer CommandsEscape Character Table B-1 Function Command Decimal Value Job Control Commands Setup StringsControl Commands Table B-2 Common PCL Printer Commands B-5 Function Command Decimal Value Control CommandsFont Selection Function Command Decimal Value Cursor Positioning Specifications & Regulatory Information C-1 Specifications & Regulatory InformationLocation Requirements Opening Tray Specifications & Regulatory Information Printer Specifications Environmental Product Stewardship Specifications & Regulatory Information C-3Protecting the Environment This HP LaserJet printer design eliminates Paper Use This HP LaserJet design re-uses Toner Cartridges Specifications & Regulatory Information C-5 FCC Regulations Regulatory Information Laser Safety Safety InformationSpecifications & Regulatory Information C-7 Vcci Statement Japan Huolto Laser Statement for Finland Declaration of Conformity Specifications & Regulatory Information C-9 Specifications & Regulatory Information Printer Memory Determining Needed Printer MemoryPrinter Memory Standard MB Maximum MB Optional Flash Simm How Your Printer Uses Memory Keeping Downloaded Resources in Memory Resource Saving in PCL and PostScript PrintersPrinter Memory D-3 On the following To determine how much memory to allocate to a personality How I/O Buffering Improves Performance Memory Simm Part Numbers Simm Board InstallationCan add up to 40 MBytes of memory 6 MBytes are standard Part numbers in the table below Printer Memory D-7 Installing SIMMs On the next Testing a Simm Board Memory Simm running a self test printoutPrinter Memory D-9 Troubleshooting a Simm Board Service / Error MessagesPostScript Simm Validation Error Messages Checking ProcedurePrinter Memory D-11 ROM Printer Memory Serial Pin-out and Cabling Configuration E-1 Serial Pin-out and Cabling ConfigurationSerial Communication Least significant bit to the most significant bit 25 to 9 pin adapter C2809A Serial Pin-out and Cabling ConfigurationDB-9 Serial Cable pin outs HP Part Number Description Serial Pin-out and Cabling Configuration E-3 Pins not shown are not used by the printerDB-25 Serial Cable pin outs Pin numbers for you PC may be different. Please check Pin Functions Warranty and Software License Limited WarrantyWarranty and Software License F-1 Exclusions Warranty Limitations Service During the Warranty PeriodWarranty and Software License F-3 Limit of Liability Repacking Guidelines Service After the Warranty Period HP Software Product License Warranty and Software License F-5 Warranty and Software License Sales and Service Offices G-1 Sales and Service OfficesWorldwide Hewlett-Packard Sales and Service Offices Calling for Help Denmark Greece Latin American Headquarters Sales and Service Offices USA Sales and Service Offices G-3 Venezuela Auto Index High Speed Index-2 Index-3 Index-4 Nvram Error Index-5 Index-6