HP 5M Printer cannot produce a self-test printout, Display messages reappear or cannot be removed

Printer cannot produce a self-test printout

Situation	Solution
Toner cartridge sealing tape is	Remove sealing tape from toner cartridge. See the
not removed.	Printer’s Getting Started Guide or the installation guide that
	came with your toner cartridge.
Tray 2 is not correctly installed	Push Tray 2 firmly into printer (add paper if necessary).
or out of paper.
Printer’s top cover is open.	Firmly close the printer top cover.
Paper is jammed in the printer.	Check for paper jams (see “Clearing Paper Jams” earlier in
	this chapter).
Messages appear in the	Review the display messages in this chapter. If no error
display.	messages appear but the self test still does not print, call
	your dealer or HP service representative for assistance.

Display messages reappear or cannot be removed

Message	Solution
TONER LOW	See “Clearing the TONER LOW Message” in Chapter 8.
41.3 UNEXPECTED PAPER	See the “Error Messages” section of this chapter.
SIZE reappears.
TRAY x LOAD or similar	Clear the printer’s buffer by performing a reset (or pressing
messages requesting that you	[Job Cancel]).
load media persist.

7 Solving Printer Problems

EN Solving Printer Problems 7-27