Transfer guide area, Fusing assembly area Tray 3 optional | HP 5M

Figure 7-1

7 Solving Printer Problems

Paper Path Jam Locations

A. Paper pickup area for Tray 2 E. Paper output area

B.Paper pickup area for Tray 1 F. Duplex rear cover area (optional)

C.	Transfer guide area	G.	Duplex front cover area (optional)
D.	Fusing assembly area	H.	Tray 3 (optional)

EN	Solving Printer Problems 7-3

Image 107

HP 5M manual Transfer guide area, Fusing assembly area Tray 3 optional

Contents

Page Page Page Take a look at all HP Support has to offer User’s Manual Warranty HP LaserJet Utility Macintosh Network Security Ascii PJL Escape Sequence HP JetAdmin Utility Novell Networks T e U t i o n R N I N G Conventions Title Part Number Supplementary Documents Contents Printing Solving Printer Problems Contents-4 Warranty and Software License Introduction About Your Printer HP LaserJet 5 Printer Features Utilities Features Energy SavingsManagement Software Fonts Networking HP LaserJet 5M Printer FeaturesEtherNet networks PostScript T e Accessories and Options Option Description or Use Part Number Paper Handling Accessories Stock, call the HP Customer Information Center 800 To order HP LaserJet 5/5M accessories and optionsOrdering Information Call HP Direct Ordering at 800 Front/right side view with Tray 1 open HP LaserJet Printer Parts About Your Printer Power plug connector Modular I/O MIO slot Windows environments Installed the software, see the Getting Started GuidePrinting Software Overview HP dealer HP LaserJet 5/5M Standard Software for MS WindowsMS Windows Printer Drivers Status Window MS Windows Status UtilitiesHP LaserJet 5/5M Enhanced PostScript Level HP FontSmart FontsHP JetPrint TrueType Screen Fonts HP JetAdminNetwork Management Utilities DOS Utilities Software for DOSDOS Printer Drivers Status Monitor Remote Control Panel LaserJet 5M GX Software for MacintoshMacintosh Printer Drivers HP LaserJet Optional Printer Drivers Available Optional SoftwareHP LaserJet Utility HP-UX Optional Networking Software Available T e f o r M a c i n t o s h U s e r s Using the Printer Control Panel Control Panel Keys Control Panel Layout Printers. The Go key performs six main functions Key Explanation To print a menu map of the control panel menus To change a printer control panel settingThat it is now the default Control Panel Menus Control Options Explanation Printing Menu Light FormManual Feed OFF RET OFF PCL Fonts Menu PRT PS Errs OFF JAM Recover OFFPostScript Menu PS Font List Job Menu Configuration Menu Toner Density CLR WarnJOB Auto OFF PCL MEM Memory Configuration MenuBuffer Auto Resrcsave Auto ADV Fnctns Parallel MenuHigh Speed YES Serial Menu Menu Printer Explanation Selection Response Resets MenuWhile the Job Cancel key only clears the current job Menu option with caution See , PostScript Printing’’ for additional information. See Test Menu Using the Printer Control Panel Printing Printing Preparing for PrintingSelecting Paper and Other Print Media Printing on Custom Sizes of Paper Printer can print on standard sizes and types of media Paper Type Dimensions Tray OptionalPrinting on Standard Sizes of Paper Paper jam Tray 1 only. Load only one size of paper at a time in Tray Media Input OptionsTray 4Optional Media Inputs Optional Media Inputs Pull Tray 2 straight out of the printer Loading TrayTo load Tray Tray 2 holds about 250 sheets of 20 lb g/m2 paper Loading Tray To stop a print job from a software application Printing TasksStopping a Print Job To stop a print job from the printer To turn on Manual Feed in the printer control panel Manually Feeding PagesTo turn on Manual Feed in your software application Be selected from your software application Reserving or Locking-out TraysMedia Size Designations Envelopes, while Tray 2 is reserved for letterhead Locking Tray To reserve and lock out Trays Printing on more than one type of media for a print job To print a document from a reserved trayTo print a multiple-page document from two trays Regular Printing on Special Paper Printing on Special MediaPrinting Letterhead and Preprinted Forms Occasional Printing on Special Paper Tray 2 Letterhead Orientation Tray 1 Letterhead Orientation An envelope. Jamming and printer damage can result Printing Envelopes A paper jam To Load Envelopes into Tray Transparency Guidelines Printing Labels and TransparenciesLabel Guidelines To Print Transparencies or Labels T e R N I N G Printing with Optional AccessoriesPrinting from the 500-sheet Tray Will cause paper jams Media Source Default Printing PrioritySheet Tray 3 Details On next To Load Paper into the Optional Tray Printing Printing with the Duplex Unit 2-Sided Printing Specifying a Duplex Setup Long-edge landscape orientation Paper orientation options for duplex 2-sided printing Tray 2 Letterhead Orientation for 2-Sided Printing Tray 1 Letterhead Orientation for 2-Sided Printing Envelope Feeder Details Feeder for complete installation and setup instructionsPrinting with the Envelope Feeder Turn the printer off Inserting the Envelope Feeder Loading Envelopes in the Envelope Feeder Standard Printing with the Infrared Serial Port To print using the HP Infrared Adapter Printing PostScript Printing PostScript Printer Drivers for DOS/UNIX Applications Using PostScript Printer DriversPreparing for PostScript Printing PostScript Printer Drivers for MS Windows Requirement Dpi Simplex Dpi Duplex Printer Memory and PostScript Printing Memory Printing a Legal Page in PostScriptHP LaserJet 5M comes with 6 MB. Printing 600 dpi legal-size Chapter Gives you Adobe’s 35 Type 1 fonts Switching Printer LanguagesTo change the printer’s personality setting Personalities To select a menu item Control Panel Differences with PostScript PS Fonts List Characters to a wide range of sizes PostScript Fonts ListLanguage fonts see -1 on the following Downloaded fonts 1PostScript Fonts List Printing Menu Differences Menu Items Affected by PostScript Resrcsave Printing a PostScript ConfigurationConfiguration Menu Differences IO Buffer Test Menu is shown in -2 on the following PostScript ConfigurationPostScript configuration page the PS Config page item 2PostScript Configuration PostScript Printing Adjusting Print Quality Printer Choosing Print ResolutionSoftware application override control panel settings To adjust print density from the control panel Fine-Tuning Print QualityAdjusting Print Density Control panel Enhancing ResolutionTo adjust REt from the control panel To harmonize print density and REt settings Harmonizing Print Density and REt SettingsChecking the Effect of a REt Setting To turn on EconoMode from the control panel EconoMode setting should normally be set through a softwareEconoMode Printing Saving Toner with EconoMode Calling for Help Solving Printer ProblemsSolving Printer Problems Print media Clearing Paper Jams Transfer guide area Fusing assembly area Tray 3 optional Paper Pickup and Transfer Guide Paper Jams Fusing Assembly Paper Jams-Top Cover Open the rear cover Fusing Assembly and Paper Exit Paper Jams- Rear Cover Optional Tray 3 Paper Jam Optional Duplex Unit Paper Jams Repeated Paper Jams Situation Solution Reset Action Resetting the PrinterTo activate a printer reset See the Resets Menu in for further details on each reset To print a test Testing the PrinterSelf Tests Key to Figure Understanding the Self Test Printout Self Test Printout To print a PCL Font List Checking Installed PCL FontsUnderstanding the PCL Font List Printout PCL Font List Dropouts Print Quality ChecklistImproving Print Quality Vertical Fade Background Gray Toner Shading Vertical LinesToner Smear Vertical Line at Edge of Paper Vertical Repetitive DefectsImproperly Formed Characters Status Messages Status messages Error messages Service messagesUnderstanding Printer Messages Settings ConfigurationResetting Resetting ALL Printing AT InsufficientMEMORY, JOB Cleared Error Messages Paper Size Install TonerInstall Tray Unexpected Service Messages Tray 3 Installed Nvram ErrorSettings not Installed Incompatible Control panel display is blank or garbled Troubleshooting ChecklistPrinter Response Problems Printer not on Display messages reappear or cannot be removed Message SolutionPrinter cannot produce a self-test printout Job sent to printer but nothing prints Software/Computer/Printer Interface Problems Computer, network, or I/O port problems Print speed is slow See Printing Menu for details Problems when printing transparencies and labels Manual feed problems Duplex option problems Problems Using Optional AccessoriesSheet Tray 3 problems Envelope Feeder option problems PostScript Troubleshooting Solving Printer Problems Maintaining and Adjusting the Printer HP’s Policy on Use of Non-HP Toner Cartridges Storing, Installing, and Recycling the Toner CartridgeManaging the Toner Cartridge Toner Cartridge Life Clearing the Toner LOW Message Extending Toner Cartridge Life Based cleaners on or around your printer Cleaning the Printer Printer Cleaning Tasks Saving Power with the PowerSave Feature To change the PowerSave setting Part Name Part Number Remarks User-Replaceable PartsOrdering Information Tray 1 Paper Pickup Roller & Separation Pad Tray 2 Pickup Roller Transfer Roller Fusing Assembly Remove both Tray 2 and Tray 3 from the printer Optional Tray 3 Pickup Roller Media Specifications Paper Guidelines Paper and Preprinted FormsHeavy Paper Stock Table A-1 Media Specifications A-3 Label Construction Adhesive Labels Ordering Transparencies Overhead Transparencies Envelopes with Adhesive Strips or Flaps EnvelopesEnvelope Construction Double Side Seam Envelopes Envelope Margins Envelope Storage Media Specifications PCL Printer Commands Escape Sequences Common PCL Printer Commands Before using printer commands, compare these characters PCL Printer Command Syntax Table B-1 Using PCL Printer CommandsPCL Font Selection Escape Character Table B-2 Setup StringsFunction Command Decimal Value Job Control Commands Control Commands Font Selection Common PCL Printer Commands B-5Function Command Decimal Value Control Commands Function Command Decimal Value Cursor Positioning Opening Tray Specifications & Regulatory InformationSpecifications & Regulatory Information C-1 Location Requirements Specifications & Regulatory Information Printer Specifications This HP LaserJet printer design eliminates Specifications & Regulatory Information C-3Environmental Product Stewardship Protecting the Environment Paper Use This HP LaserJet design re-uses Toner Cartridges Specifications & Regulatory Information C-5 FCC Regulations Regulatory Information Vcci Statement Japan Safety InformationLaser Safety Specifications & Regulatory Information C-7 Huolto Laser Statement for Finland Declaration of Conformity Specifications & Regulatory Information C-9 Specifications & Regulatory Information Printer Memory Standard MB Maximum MB Printer MemoryDetermining Needed Printer Memory Optional Flash Simm How Your Printer Uses Memory Printer Memory D-3 Keeping Downloaded Resources in MemoryResource Saving in PCL and PostScript Printers On the following To determine how much memory to allocate to a personality How I/O Buffering Improves Performance Part numbers in the table below Simm Board InstallationMemory Simm Part Numbers Can add up to 40 MBytes of memory 6 MBytes are standard Printer Memory D-7 Installing SIMMs On the next Printer Memory D-9 Testing a Simm BoardMemory Simm running a self test printout PostScript Simm Troubleshooting a Simm BoardService / Error Messages ROM Checking ProcedureValidation Error Messages Printer Memory D-11 Printer Memory Least significant bit to the most significant bit Serial Pin-out and Cabling ConfigurationSerial Pin-out and Cabling Configuration E-1 Serial Communication HP Part Number Description Serial Pin-out and Cabling Configuration25 to 9 pin adapter C2809A DB-9 Serial Cable pin outs Pin numbers for you PC may be different. Please check Pins not shown are not used by the printerSerial Pin-out and Cabling Configuration E-3 DB-25 Serial Cable pin outs Pin Functions Warranty and Software License F-1 Warranty and Software LicenseLimited Warranty Exclusions Limit of Liability Service During the Warranty PeriodWarranty Limitations Warranty and Software License F-3 Repacking Guidelines Service After the Warranty Period HP Software Product License Warranty and Software License F-5 Warranty and Software License Calling for Help Sales and Service OfficesSales and Service Offices G-1 Worldwide Hewlett-Packard Sales and Service Offices Denmark Greece Latin American Headquarters Sales and Service Offices USA Sales and Service Offices G-3 Venezuela Auto Index High Speed Index-2 Index-3 Index-4 Nvram Error Index-5 Index-6