HP 5M manual Repeated Paper Jams, Situation Solution

Repeated Paper Jams

Situation	Solution
General repeated paper jam	1. Check to see that media is correctly loaded in the trays
problems.	(see Chapter 4).
	2. Previously printed paper or torn, worn, or irregular
	paper should not be used.
	3. Certain types of media jam more than others. See
	Appendix A, “Media Specifications.”
	4. Try turning over the stack of paper in the tray.
	5. Parts may be worn. See Chapter 8, “User-
	Replaceable Parts.”
Tray 1 has repeated jams.	If jams persist after you have cleaned the printer, check the
	media specifications and verify that you are loading the tray
	correctly (see Chapter 4). You may need to replace the
	Tray 1 Pickup Roller as described in Chapter 8.
Tray 2 has repeated jams.	If jams persist after you have cleaned the printer, check the
	media specifications and verify that you are loading the tray
	correctly (see Chapter 4). You may need to replace the
	Tray 2 Pickup Roller as described in Chapter 8. If using
	the universal (adjustable) tray, verify that the paper size
	knob and other adjustments are set correctly and that the
	tray is not overloaded.
Tray 3 has repeated jams.	Adjust the tray as described in Chapter 4. Verify that the
	paper size, paper width guide, paper length guide, tension,
	and other adjustments are set correctly and that the tray is
	not overloaded. Verify Tray 3 is not filled above the arrows
	in the middle of the paper length bracket. If it is overfilled,
	remove any excess media. If two or more pieces of media
	are being selected at once, it may help to decrease the
	tension (turn the adjustment clockwise). If media is not
	being picked from the tray, increase the tension (turn the
	adjustment counterclockwise).
Labels or transparencies jam.	The media may be sticking together. Try fanning the media
	to separate each sheet. If this does not solve the problem,
	print each sheet separately from Tray 1. (See Chapter 4
	for printing instructions for labels and transparencies.)
Envelope jams	Try stacking less envelopes in Tray 1 or try feeding one
	envelope at a time.

7 Solving Printer Problems

EN Solving Printer Problems 7-9