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HP 5M manual Calling for Help, Sales and Service Offices G-1

Models: 5M 5

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Sales and Service Offices

Calling for Help

To find a service authorized HP Dealer in the U.S., call (800) 752-0900. To find a service authorized HP Dealer outside of the U.S. contact one of the following offices. For items marked with an asterisk (*) contact the HP office listed in the table.

Worldwide Hewlett-Packard Sales and Service Offices

Argentina:		Belgium:
Hewlett-Packard Argentina		Hewlett-Packard Belgium SA/NV
Montañeses 2140		Boulevard de la Woluwe, 100,
1428 Buenos Aires		Woluwedal
Argentina		B-1200 Brussels
Telephone:	54 1 781-4061/69	Belgium
Customer Support Center: *		Telephone:	32 2 761 31 11
HP First Fax: *		Customer Support Center:
			31-20-681-7174
		HP First Fax (French): 0800-17043
		HP First Fax (Dutch): 0800-11906

Australia / New Zealand:		Brazil:
Hewlett-Packard Australia Ltd.		Edisa Hewlett-Packard
31-41 Joseph Street		Alameda Rio Negro 750 Alphaville
Blackburn, Victoria 3130		06400 Barueri Sao Paulo
Australia		Brazil
Telephone:	61 3 272-2895	Telephone:	55 11 709-1444
Customer Support Center: *		Customer Support Center: *
HP First Fax:	61 3 272 2627	HP First Fax: *

Austria:

Hewlett-Packard Ges.m.b.H.

Lieblgasse 1

P.O. Box 72

A-1222 Vienna

Austria

Telephone: 43 1 2500-0

Customer Support Center: *

HP First Fax: 0660-8128

Canada:

Hewlett-Packard (Canada) Ltd.

17500 Trans-Canada Highway

Kirkland, Quebec H9J 2X8

Canada
Telephone:	1 (514) 697-4232

Hewlett-Packard (Canada) Ltd.

6877 Goreway Drive

Mississauga, Ontario L4XX 1M8

Canada

Telephone: 1 (416) 678-9430

Canadian Customer

Information Center: 1 (800) 387-3867

HP Direct Marketing: 1 (416) 671-8383

Hardware Service: 1 (800) 268-1221

Customer Support Center

(English service only): 1 (208) 323-2551

China:

China Hewlett-Packard Company

5-6/F, West Wing Office

China World Trade Center

No. 1, Jian Guo Men Wai Avenue

Beijing, 100004, China

Telephone: 86 1 505-3888

Customer Support Center: *

HP First Fax: (010) 505 5280

EN

Sales and Service Offices G-1

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HP 5M manual Calling for Help, Sales and Service Offices G-1, Worldwide Hewlett-Packard Sales and Service Offices

Contents

Page Page Page Take a look at all HP Support has to offer User’s Manual Warranty HP LaserJet Utility Macintosh Network SecurityAscii PJL Escape Sequence HP JetAdmin Utility Novell NetworksT e U t i o n R N I N G ConventionsTitle Part Number Supplementary DocumentsContents Printing Solving Printer Problems Contents-4 Warranty and Software LicenseIntroduction About Your PrinterHP LaserJet 5 Printer Features Management Features Energy SavingsSoftware UtilitiesEtherNet networks HP LaserJet 5M Printer FeaturesPostScript Fonts NetworkingT e Accessories and OptionsOption Description or Use Part Number Paper Handling AccessoriesOrdering Information To order HP LaserJet 5/5M accessories and optionsCall HP Direct Ordering at 800 Stock, call the HP Customer Information Center 800Front/right side view with Tray 1 open HP LaserJet Printer PartsAbout Your Printer Power plug connector Modular I/O MIO slot Printing Software Overview Installed the software, see the Getting Started GuideHP dealer Windows environmentsSoftware for MS Windows MS Windows Printer DriversHP LaserJet 5/5M Standard HP LaserJet 5/5M Enhanced MS Windows Status UtilitiesPostScript Level Status WindowFonts HP JetPrintHP FontSmart HP JetAdmin Network Management UtilitiesTrueType Screen Fonts Software for DOS DOS Printer DriversDOS Utilities Status Monitor Remote Control PanelMacintosh Printer Drivers Software for MacintoshHP LaserJet LaserJet 5M GXOptional Software HP LaserJet UtilityOptional Printer Drivers Available HP-UX Optional Networking Software AvailableT e f o r M a c i n t o s h U s e r s Using the Printer Control PanelControl Panel Keys Control Panel LayoutPrinters. The Go key performs six main functions Key ExplanationThat it is now the default To change a printer control panel settingControl Panel Menus To print a menu map of the control panel menusControl Options Explanation Printing MenuManual Feed OFF FormRET OFF LightPCL Fonts Menu PostScript Menu JAM Recover OFFPS Font List PRT PS Errs OFFJob Menu Configuration Menu JOB CLR WarnAuto OFF Toner DensityBuffer Auto Memory Configuration MenuResrcsave Auto PCL MEMParallel Menu High Speed YESADV Fnctns Serial Menu While the Job Cancel key only clears the current job Resets MenuMenu option with caution Menu Printer Explanation Selection ResponseSee , PostScript Printing’’ for additional information. See Test MenuUsing the Printer Control Panel Printing Selecting Paper and Other Print Media Preparing for PrintingPrinting on Custom Sizes of Paper PrintingPrinting on Standard Sizes of Paper Paper Type Dimensions Tray OptionalPaper jam Printer can print on standard sizes and types of mediaMedia Input Options TrayTray 1 only. Load only one size of paper at a time in Tray 4Optional Media Inputs Optional Media InputsTo load Tray Loading TrayTray 2 holds about 250 sheets of 20 lb g/m2 paper Pull Tray 2 straight out of the printerLoading Tray Stopping a Print Job Printing TasksTo stop a print job from the printer To stop a print job from a software applicationManually Feeding Pages To turn on Manual Feed in your software applicationTo turn on Manual Feed in the printer control panel Media Size Designations Reserving or Locking-out TraysEnvelopes, while Tray 2 is reserved for letterhead Be selected from your software applicationLocking Tray To reserve and lock out TraysTo print a document from a reserved tray To print a multiple-page document from two traysPrinting on more than one type of media for a print job Printing on Special Media Printing Letterhead and Preprinted FormsRegular Printing on Special Paper Occasional Printing on Special Paper Tray 2 Letterhead Orientation Tray 1 Letterhead OrientationAn envelope. Jamming and printer damage can result Printing EnvelopesA paper jam To Load Envelopes into TrayPrinting Labels and Transparencies Label GuidelinesTransparency Guidelines To Print Transparencies or Labels Printing with Optional Accessories Printing from the 500-sheet TrayT e R N I N G Media Source Default Printing Priority Sheet Tray 3 DetailsWill cause paper jams On next To Load Paper into the Optional TrayPrinting Printing with the Duplex Unit 2-Sided Printing Specifying a Duplex SetupLong-edge landscape orientation Paper orientation options for duplex 2-sided printingTray 2 Letterhead Orientation for 2-Sided Printing Tray 1 Letterhead Orientation for 2-Sided PrintingFeeder for complete installation and setup instructions Printing with the Envelope FeederEnvelope Feeder Details Turn the printer off Inserting the Envelope FeederLoading Envelopes in the Envelope Feeder Standard Printing with the Infrared Serial PortTo print using the HP Infrared Adapter Printing PostScript Printing Preparing for PostScript Printing Using PostScript Printer DriversPostScript Printer Drivers for MS Windows PostScript Printer Drivers for DOS/UNIX ApplicationsRequirement Dpi Simplex Dpi Duplex Printer Memory and PostScript PrintingHP LaserJet 5M comes with 6 MB. Printing 600 dpi legal-size Printing a Legal Page in PostScriptChapter MemoryTo change the printer’s personality setting Switching Printer LanguagesPersonalities Gives you Adobe’s 35 Type 1 fontsTo select a menu item Control Panel Differences with PostScriptPS Fonts List Language fonts see -1 on the following PostScript Fonts ListDownloaded fonts Characters to a wide range of sizes1PostScript Fonts List Printing Menu Differences Menu Items Affected by PostScriptConfiguration Menu Differences Printing a PostScript ConfigurationIO Buffer ResrcsavePostScript Configuration PostScript configuration page the PS Config page itemTest Menu is shown in -2 on the following 2PostScript Configuration PostScript Printing Adjusting Print Quality Choosing Print Resolution Software application override control panel settingsPrinter Fine-Tuning Print Quality Adjusting Print DensityTo adjust print density from the control panel Enhancing Resolution To adjust REt from the control panelControl panel Harmonizing Print Density and REt Settings Checking the Effect of a REt SettingTo harmonize print density and REt settings EconoMode Printing EconoMode setting should normally be set through a softwareSaving Toner with EconoMode To turn on EconoMode from the control panelSolving Printer Problems Solving Printer ProblemsCalling for Help Print media Clearing Paper JamsTransfer guide area Fusing assembly area Tray 3 optionalPaper Pickup and Transfer Guide Paper Jams Fusing Assembly Paper Jams-Top Cover Open the rear cover Fusing Assembly and Paper Exit Paper Jams- Rear CoverOptional Tray 3 Paper Jam Optional Duplex Unit Paper Jams Repeated Paper Jams Situation SolutionTo activate a printer reset Resetting the PrinterSee the Resets Menu in for further details on each reset Reset ActionTesting the Printer Self TestsTo print a test Key to Figure Understanding the Self Test PrintoutSelf Test Printout Checking Installed PCL Fonts Understanding the PCL Font List PrintoutTo print a PCL Font List PCL Font List Improving Print Quality Print Quality ChecklistVertical Fade DropoutsVertical Lines Toner SmearBackground Gray Toner Shading Vertical Repetitive Defects Improperly Formed CharactersVertical Line at Edge of Paper Status messages Error messages Service messages Understanding Printer MessagesStatus Messages Resetting ConfigurationResetting ALL SettingsMEMORY, JOB InsufficientCleared Printing ATError Messages Install Tray Install TonerUnexpected Paper SizeService Messages Settings not Nvram ErrorInstalled Incompatible Tray 3 InstalledPrinter Response Problems Troubleshooting ChecklistPrinter not on Control panel display is blank or garbledMessage Solution Printer cannot produce a self-test printoutDisplay messages reappear or cannot be removed Job sent to printer but nothing prints Software/Computer/Printer Interface ProblemsComputer, network, or I/O port problems Print speed is slow See Printing Menu for details Problems when printing transparencies and labels Manual feed problemsProblems Using Optional Accessories Sheet Tray 3 problemsDuplex option problems Envelope Feeder option problems PostScript Troubleshooting Solving Printer Problems Maintaining and Adjusting the Printer Managing the Toner Cartridge Storing, Installing, and Recycling the Toner CartridgeToner Cartridge Life HP’s Policy on Use of Non-HP Toner CartridgesClearing the Toner LOW Message Extending Toner Cartridge Life Based cleaners on or around your printer Cleaning the PrinterPrinter Cleaning Tasks Saving Power with the PowerSave Feature To change the PowerSave setting User-Replaceable Parts Ordering InformationPart Name Part Number Remarks Tray 1 Paper Pickup Roller & Separation Pad Tray 2 Pickup Roller Transfer Roller Fusing Assembly Remove both Tray 2 and Tray 3 from the printer Optional Tray 3 Pickup RollerMedia Specifications Paper and Preprinted Forms Heavy Paper StockPaper Guidelines Table A-1 Media Specifications A-3Label Construction Adhesive LabelsOrdering Transparencies Overhead TransparenciesEnvelope Construction EnvelopesDouble Side Seam Envelopes Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope StorageMedia Specifications PCL Printer Commands Escape Sequences Common PCL Printer CommandsBefore using printer commands, compare these characters PCL Printer Command SyntaxPCL Font Selection Using PCL Printer CommandsEscape Character Table B-1Function Command Decimal Value Job Control Commands Setup StringsControl Commands Table B-2Common PCL Printer Commands B-5 Function Command Decimal Value Control CommandsFont Selection Function Command Decimal Value Cursor Positioning Specifications & Regulatory Information C-1 Specifications & Regulatory InformationLocation Requirements Opening TraySpecifications & Regulatory Information Printer SpecificationsEnvironmental Product Stewardship Specifications & Regulatory Information C-3Protecting the Environment This HP LaserJet printer design eliminatesPaper Use This HP LaserJet design re-usesToner Cartridges Specifications & Regulatory Information C-5FCC Regulations Regulatory InformationLaser Safety Safety InformationSpecifications & Regulatory Information C-7 Vcci Statement JapanHuolto Laser Statement for FinlandDeclaration of Conformity Specifications & Regulatory Information C-9Specifications & Regulatory Information Printer Memory Determining Needed Printer MemoryPrinter Memory Standard MB Maximum MB Optional Flash Simm How Your Printer Uses MemoryKeeping Downloaded Resources in Memory Resource Saving in PCL and PostScript PrintersPrinter Memory D-3 On the following To determine how much memory to allocate to a personalityHow I/O Buffering Improves Performance Memory Simm Part Numbers Simm Board InstallationCan add up to 40 MBytes of memory 6 MBytes are standard Part numbers in the table belowPrinter Memory D-7 Installing SIMMsOn the next Testing a Simm Board Memory Simm running a self test printoutPrinter Memory D-9 Troubleshooting a Simm Board Service / Error MessagesPostScript Simm Validation Error Messages Checking ProcedurePrinter Memory D-11 ROMPrinter Memory Serial Pin-out and Cabling Configuration E-1 Serial Pin-out and Cabling ConfigurationSerial Communication Least significant bit to the most significant bit25 to 9 pin adapter C2809A Serial Pin-out and Cabling ConfigurationDB-9 Serial Cable pin outs HP Part Number DescriptionSerial Pin-out and Cabling Configuration E-3 Pins not shown are not used by the printerDB-25 Serial Cable pin outs Pin numbers for you PC may be different. Please checkPin Functions Warranty and Software License Limited WarrantyWarranty and Software License F-1 Exclusions Warranty Limitations Service During the Warranty PeriodWarranty and Software License F-3 Limit of LiabilityRepacking Guidelines Service After the Warranty PeriodHP Software Product License Warranty and Software License F-5Warranty and Software License Sales and Service Offices G-1 Sales and Service OfficesWorldwide Hewlett-Packard Sales and Service Offices Calling for HelpDenmark Greece Latin American Headquarters Sales and Service OfficesUSA Sales and Service Offices G-3Venezuela Auto IndexHigh Speed Index-2Index-3 Index-4 Nvram ErrorIndex-5 Index-6