HP 5M manual Troubleshooting Checklist, Printer Response Problems, Printer not on

Troubleshooting Checklist

Use the following information to help solve printer problems. For networked printers, check with your network administrator if you suspect a network-related problem.

Printer Response Problems

Printer not ON

Situation	Solution
Printer is not plugged in.	Plug the AC power cord firmly into the power receptacle
	and the printer (be sure the power source is energized).
Printer is not switched on.	Put the printer’s power switch in the on position.
Printer voltage is not correct.	Make sure line voltage is correct for the printer’s power
	configuration (see the plate next to the power receptacle on
	the back of your printer for voltage requirements).

Control panel display is blank or garbled

Situation	Solution
Printer not switched on.	Put the printer’s power switch in the on position.
Printer is switched on but the	Make sure the line voltage is correct for the printer’s power
printer’s fan is not running.	configuration (see the plate next to the power receptacle on
	the back of your printer for voltage requirements).
Display is blank but the	Press all keys on the printer control panel in case one is
printer’s fan is running.	stuck; contact your HP service representative if this does
	not work.
Printer display is in the wrong	Reconfigure the control panel display language. (Hold
language or displays unfamiliar	down Select while switching the printer on. Press
characters.	- Value + to select the language you want, then Select to
	save the selection.)
	If the display language is correctly configured but the
	display shows garbled or unfamiliar characters, contact
	your HP service representative.

7-26 Solving Printer Problems

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