HP 5M manual Solving Printer Problems

7 Solving Printer Problems

Introduction	7-1
Calling for Help	7-1
Clearing Paper Jams	7-2
Paper Pickup and Transfer Guide Paper Jams	7-4
Fusing Assembly Paper Jams—Top Cover	7-5
Fusing Assembly and Paper Exit Paper Jams— Rear Cover . . .	7-6
Optional Tray 3 Paper Jam	7-7
Optional Duplex Unit Paper Jams	7-8
Repeated Paper Jams	7-9
Resetting the Printer	7-10
Testing the Printer	7-11
Self Tests	7-11
Understanding the Self Test Printout	7-12
Checking Installed PCL Fonts	7-14
Understanding the PCL Font List Printout	7-14
Improving Print Quality	7-16
Print Quality Checklist	7-16
Vertical Fade	7-16
Dropouts	7-16
Vertical Lines	7-17
Toner Smear	7-17
Background Gray Toner Shading	7-17
Vertical Repetitive Defects	7-18
Improperly Formed Characters	7-18
Vertical Line at Edge of Paper	7-18
Understanding Printer Messages	7-19
Status Messages	7-19
Warning Messages	7-21
Error Messages	7-22
Service Messages	7-24
Troubleshooting Checklist	7-26
Printer Response Problems	7-26
Software/Computer/Printer Interface Problems	7-28
Problems Using Optional Accessories	7-33
PostScript Troubleshooting	7-35

8 Maintaining and Adjusting the Printer

Introduction	8-1
Managing the Toner Cartridge	8-2
Toner Cartridge Life	8-2
Storing, Installing, and Recycling the Toner Cartridge	8-2
HP’s Policy on Use of Non-HP Toner Cartridges	8-2
Clearing the TONER LOW Message	8-3
Extending Toner Cartridge Life	8-4
Cleaning the Printer	8-5
Printer Cleaning Tasks	8-6

EN Contents-3