HP 5M manual Problems Using Optional Accessories, Sheet Tray 3 problems, Duplex option problems

Problems Using Optional Accessories

500-sheet Tray 3 problems

Situation	Solution
General operation problems.	For general operation and problems, see “Printing from the
	500-sheet Tray 3” in Chapter 4.
Paper jams and paper feeding	1. See “Clearing Paper Jams” earlier in this chapter.
problems.	2. Ensure that paper weight is within recommended
	range. (See Appendix A, “Media Specifications,” and
	Chapter 4, “Printing”) Then see Chapter 4 for
	information on setting Tray 3 tension adjustment.
Cannot access Tray 3.	Adjust the paper size knob for the correct size paper (see
	“To Load Paper into the Optional Tray 3” in Chapter 4).
Printer does not recognize	1. Ensure the Tray 3 Assembly is firmly seated, then
Tray 3.	switch printer off, then on again. If the printer still does
	not recognize Tray 3, contact your dealer or authorized
	HP service provider.
	2. Verify that you are using a Tray 3 Assembly for the HP
	LaserJet 5/5M printers (the Lower Cassette Assembly
	for the HP LaserJet 4/4M printers will not work).
A grinding noise is coming	This noise will occur if the pickup roller has been rotated
from Tray 3.	out of adjustment. This can happen from removing
	jammed paper too vigorously, causing the paper to catch
	the roller and rotate it out of position. This noise will also
	occur if a replacement roller has been installed incorrectly.
	Follow the instructions in the “Optional Tray 3 Pickup
	Roller” section in Chapter 8 for readjusting the roller.

Duplex option problems

Situation	Solution
General operation problems.	For general operation tasks, see “Printing with the Duplex
	Unit” in Chapter 4. You must have the optional duplex unit
	installed to do two-sided printing with the HP LaserJet 5/5M
	printers.
Paper jams.	See “Clearing Paper Jams” earlier in this chapter.

7 Solving Printer Problems

EN Solving Printer Problems 7-33