HP 5M Unexpected, Paper Size, Close Printer, Cover, Install Toner, Cartridge, Install Tray, Jam

Message	Description	Recommended Action
41.3 UNEXPECTED	This error most commonly occurs during one of
PAPER SIZE	the following situations:
	1. When the paper size knob on a 250- or	1. Ensure that the paper size knob is set for the
	500-sheet universal tray does not match the	installed paper size.
	installed paper size,
	2. If the tension adjustment knob on the optional	2. Reset the paper tension adjustment (see
	Tray 3 has not been set,	Chapter 4).
	3. If the printer picks two sheets of paper at	3. Remove the page from the output bin and
	once.	press [Go . The page containing the error will
		automatically be reprinted.
	4. If you are trying to duplex a custom sized	4. Turn the duplex option off in the printer
	sheet from Tray 1.	software.
CLOSE PRINTER	The printer’s top cover is not firmly closed, or	Make sure your toner cartridge is fully seated
COVER	your toner cartridge is not installed correctly.	and the top cover is firmly closed.
INSTALL TONER	The toner cartridge is not installed correctly or is	Insert a toner cartridge or make sure the cartridge
CARTRIDGE	not installed.	is fully seated and the top cover is fully closed.
INSTALL TRAY 2	This error appears when the printer is trying to	Re-install Tray 2.
	select media from Tray 3 but is unable to since
	Tray 2 is open or not installed correctly.
MANUALLY FEED	The printer requested that an envelope be	Insert the appropriate paper size into Tray 1.
envelope size	manually fed. Envelope size may be: COM10,	Press Go if the desired paper is already loaded
	MONARCH, DL, C5, B5, or ENVELOPE.	in the tray.
MANUALLY FEED	The printer requested that media be manually	Insert the appropriate paper size into Tray 1.
paper size	fed. Paper size may be: LETTER, LEGAL, EXEC,	Press Go if the desired paper is already loaded
	A4, or A5.	in the tray.
REMOVE DUPLEX	Paper is jammed in the Duplex Unit’s paper path.	Remove jammed paper (see “Optional Duplex
JAM		Unit Paper Jams” in this chapter). See REMOVE
		PAPER JAM below for additional information.
REMOVE PAPER	Paper is jammed in the paper path, the printer	Remove jammed paper (see “Clearing Paper
JAM	rear door is open, or the paper jam sensor at the	Jams” in this chapter). The top cover or the rear
	rear of the fusing assembly may be stuck,	cover must be opened and closed again. Check
	causing a false paper jam warning.	that the rear cover is closed; an open rear cover
		will cause a paper jam message.
		If an optional Tray 3 is installed, the paper tension
		setting may need adjustment (see Chapter 4).
		If no paper jams are found but the message
		persists, see “Repeated Paper Jams” in this
		chapter for general problems that cause paper
		jams.
TONER LOW,	The toner cartridge is running out of toner. The	See “Extending Toner Cartridge Life” in
PRESS GO KEY	printer will go off line until you press [Go] or	Chapter 8.
	change the toner cartridge.
TRAY x LOAD	The printer received a request for a paper size	Load the requested media into the desired tray.
paper size	not available in the printer. The x stands for	If loading media in Tray 1 select the size in the
	1-Tray 1, 2-Tray 2, or 3-Tray 3.	control panel menu (see Chapter 3).
X LOAD	This error is displayed when a requested	Load the requested envelope size into the
envelope size	envelope size is not loaded into the printer. X is	envelope feeder or Tray 1.
	the envelope feeder or Tray 1.

7 Solving Printer Problems

EN Solving Printer Problems 7-23