HUAWEI VP9050 Executive Video Terminal |
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User Guide |
| 13 Maintenance and Troubleshooting | ||
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| Problem |
| Possible Cause | Solution |
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| After startup, the |
| The settings used for | Choose Settings > Network > |
| terminal cannot be |
| registration with the | IP > H.323, and then set the |
| registered with the |
| gatekeeper are incorrect. In | parameters used for the |
| gatekeeper. |
| other words, GK address, | registration with the gatekeeper |
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| H.323 ID, or Password is set | correctly. |
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| incorrectly. |
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| Contact the administrator of | Change the user name of the local |
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| the videoconferencing system. | site. |
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| Check whether a site using the |
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| same user name as that of the |
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| local site has already been |
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| registered with the gatekeeper. |
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| Access the Line Status screen | Check the IP network settings and |
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| to check whether the IP | the connection of the IP network |
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| network is disconnected. | cable. Ensure that the settings are |
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| correct and the cable is connected |
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| properly. |
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| The NAT settings are | Choose Settings > Network > |
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| incorrect. If the local site is in | IP > Firewall, and then set the |
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| a private network and if the | NAT parameters properly. |
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| gatekeeper is in a public |
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| network, check whether the |
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| local site can communicate |
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| with the gatekeeper properly. |
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| If not, the local NAT settings |
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| are incorrect. |
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| The listen port of the | Contact the administrator of the |
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| gatekeeper (such as port 1719) | videoconferencing system. |
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| is restricted by the network |
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| firewall. |
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| After defining a |
| The terminal is not connected | Check the network and then rectify |
| conference on the |
| to the videoconferencing | relevant faults. |
| terminal, a |
| network. |
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| conference cannot |
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| If the local site pays for the | Enter the account number and the | |
| be initiated. |
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| conference, check whether the | password correctly and top up the |
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| account balance of the local | relevant account if necessary. |
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| site is sufficient. If another |
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| site pays for the conference, |
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| check whether the |
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| corresponding account |
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| number and password are set |
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| correctly and whether the |
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| account balance of the site is |
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| sufficient. |
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Issue 03 | Huawei Proprietary and Confidential | 99 |
| Copyright © Huawei Technologies Co., Ltd |
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