HUAWEI VP9050 Executive Video Terminal
User Guide | 13 Maintenance and Troubleshooting |
| To view the serial number of the terminal, choose Diagnostics > System Information > Version. |
Viewing Help on the User Interface
The help information provided on the user interface includes instant help information and an operation guide.
Instant help information includes status icons and configuration verification messages that are provided on different screens of the user interface. For example, if certain settings on the system settings screen are incorrect, a message will be displayed indicating where the error exists and how to rectify the error.
The operation guide describes how to operate the user interface. When using the terminal and
the provided administrator guide is not available, press 
to display this operation guide on the user interface.
Technical Support
Support.huawei.com
This Web site (support.huawei.com) provides an efficient and
Please provide the following information that will help Huawei engineers to answer your questions effectively:
−Serial number of the terminal (To view serial number, choose Diagnostics > System Information > Version.)
−Software version (To view the version, choose Diagnostics > System Information > Version.)
−Network information (To view the information, choose Settings > Network.)
−Diagnostic and troubleshooting measures that have been taken
Technical support hotlines
In case of an urgent fault, call the technical support hotlines for help. Before making a call to the technical support engineers, keep the following information ready. In addition, it is recommended that the terminal is powered on so that the relevant screens can be accessed during communication.
−Problem description and associated information
−Serial number of the terminal (To view serial number, choose Diagnostics > System Information > Version.)
Technical support hotlines:
Issue 03 | Huawei Proprietary and Confidential | 101 |
| Copyright © Huawei Technologies Co., Ltd |
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