IBM 4.3-W manual Devices and Services, Summary of Device Technology

Chapter 3: Devices and Services

This chapter discusses the following topics:

Topic	Page
Overview	111
Summary of Device Technology	111
Sources of Collected Data	113
Pre-Requisites	116
Supported MIBs	117

Overview

This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony Technology Pack is designed to support.

Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation, the Cisco Unified Call Manager (CUCM) environment. Where this guide refers to Cisco CallManager or CCM, it also applies to Cisco Unified Call Manager (CUCM), unless an explicit distinction is made.

Summary of Device Technology

The Netcool/Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in an Architecture for Voice, Video and Integrated Data (AVVID) environment where Cisco CallManager (CCM) IP-PBXs are deployed.

The technology pack manages the IP telephony application by focusing on an end-to-end voice path. It uses advanced data consolidation, with data coming from the end user (the phone extension itself), as well as data coming from network infrastructure devices.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 111