IBM 4.3-W Chapter 3: Devices and Services

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 111
Chapter 3: Devices and Services
This chapter discusses the following topics:
Overview
This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony
Technology Pack is designed to support.
Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation,
the Cisco Unified Call Manager (CUCM) environment. Where this guide refers to Cisco CallManager or CCM,
it also applies to Cisco Unified Call Manager (CUCM), unless an explicit distinction is made.
Summary of Device Technology
The Netcool/Proviso Cisco IP Telephony Technology Pack collects and reports performance metrics in an
Architecture for Voice, Video and Integrated Data (AVVID) environment where Cisco CallManager (CCM)
IP-PBXs are deployed.
The technology pack manages the IP telephony application by focusing on an end-to-end voice path. It uses
advanced data consolidation, with data coming from the end user (the phone extension itself), as well as data
coming from network infrastructure devices.
Topic Page
Overview 111
Summary of Device Technology 111
Sources of Collected Data 113
Pre-Requisites 116
Supported MIBs 117