IBM 4.3-W manual Global Voip, Global Customer Reports

Chapter 2: Supported Reports

Global VOIP

Description

A multi-technologies report that targets the customerís decision maker. In a single view, the decision maker will have a global overview about the quality of the IP Telephony application in terms of call setup and termination, voice quality, network infrastructure, and system and service performances.

Reporter Set

Global Customer Reports

Tables and Charts

No table and chart information is available for this report (stylesheet PVLs_Cisco_VOIP_Global.html).

Metrics Used in Report

CCM CPU Utilization (percent) (avg last 5 mn)

Cluster Percentage of Packet Lost (percent)

Cluster Total Number of Normal Call Clearing

ClusterDropCall

ClusterJitter

ClusterOffNetCall

ClusterOnNetCall

ClusterSuccessfulCall

ClusterUnsuccessfulCall

Interface Bandwidth Utilization Out (percent)

PSTN Gateway Active DS0 Channels (Nb) (Gauge)

PSTN Gateway Active DS0 Channels (Nb)

PSTN Gateway Network Errors (percent)

Navigation Path

Navigation path on the DataView portal:

NOC Reporting > VOIP > Cisco > Global Customer View

Drills Down To

CCM Server Quality Resource

Cluster Quality Resource

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 59