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Chapter 1: Introduction

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 5

NOTES

Contents

Main Notices Trade mark s Page Contents Chapter 1: Introduction Chapter 2: Supported Reports Page Chapter 3: Devices and Services Page Chapter 5: Defined Resources Chapter 6:Sub-Element Grouping Rules Chapter 7: Collection Formulas Page Page Page Page Page Page Chapter 8: Discovery Formulas Appendix A: Configuration Page Page Preface Audience Organization The Netcool/Proviso Product Suite Page Page Chapter 1: Introduction Overview How is the Data Collected? Inventory Collection How is the Data Processed and Loaded into the Database? CME Operation Loading Phase Building Phase Processing Phase How is the Data Reported? Page Page Page Chapter 2: Supported Reports Overview Reporter Sets Reporter Set Tree Page Reports Page Page CCM Server Quality Resource Detail Chart CCM Server Quality Resource CCM Sql Server Group CCM Sql Server Resource Detail Chart CCM Sql Server Resource CDR Call Distribution Detail Chart CDR Call Distribution Group CDR Call Distribution Resource Page CDR Quality Detail Chart Page CDR Quality Group CDR Quality Resource Page CDR Utilization Detail Chart CDR Utilization Group CDR Utilization Resource Page CDR VoiceMail Usage Detail Chart CDR VoiceMail Usage Resource Page Cluster Call Distribution Detail Chart Cluster Call Distribution Group Cluster Call Distribution Resource Cluster Erlang-B Group Cluster IP vs Legacy Detail Chart Cluster IP vs Legacy Resource Cluster Quality Detail Chart Cluster Quality Group Cluster Quality Resource Page Cluster Utilization Detail Chart Cluster Utilization Group Cluster Utilization MLH Resource Cluster Utilization Resource Cluster VoiceMail Usage Detail Chart Cluster VoiceMail Usage Resource Errors on Cluster by Codec Page Gatekeeper Availability Resource Detail Chart Gatekeeper Availability Resource Gatekeeper Device Quality Resource Detail Chart Gatekeeper Device Quality Resource Gatekeeper Interface Availability Resource Detail Chart Gatekeeper Interface Availability Resource Gatekeeper Interface Utilization Resource Detail Chart Gatekeeper Interface Utilization Resource Global VOIP Page K-Factor Detail Chart K-Factor Group Page K-Factor Resource Page Media Device Group Media Device Resource Detail Chart Media Device Resource Perfmon Active Calls Detail Chart Perfmon Active Calls Group Perfmon Active Calls Resource Page Perfmon MOH Detail Chart Perfmon MOH Group Perfmon MOH Resource Perfmon PSTN Detail Ch art Perfmon PSTN Group Perfmon PSTN Resource Page Perfmon Secur ity Det ail Chart Perfmon Security Group Perfmon Secur ity Res ource Page PSTN Gateway Availability Resource Detail Chart PSTN Gateway Availability Resource PSTN Gateway Device DS0 Usage Detail Chart PSTN Gateway Device Quality Resource Detail Chart PSTN Gateway Device Quality Resource PSTN Gateway DSP Card Resource Detail Chart PSTN Gateway DSP Card Resource PSTN Gateway E1/T1 Availability Resource Detail Chart PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart PSTN Gateway E1/T1 Interface Utilization Resource PSTN Gateway E1/T1Availability Resource Top 1 0 CD R Ca ll C omp let ion Page Top 1 0 CD R Ca ll D ura tio n Page Top 1 0 CD R K- Fac tor Page Top 10 CDR Number of Calls Page Top 10 CDR Number of Errors Page Top 10 Cluster Call Completion Top 10 Cluster Number of Calls Top 1 0 Cl ust er N umb er o f Er ror s Top 10 E1/T1 Utilization Resource Page Page Chapter 3: Devices and Services Overview Summary of Device Technology Categories of Service Reporting Services and Devices Monitored Sources of Collected Data Collecting CDR and CMR Data with Cisco CallManager Port for SQL Access Troubleshooting Note for SQL Requests Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager Pre-Requisites SNMP Access Cisco CallManager Configuration Supported MIBs Page Chapter 4: Element and Sub-Element Properties AP_ifType CDRclusterId CDRcustomerId CDRsiteId cdrType clusterId customerId Element.NAME Element.STATE FAMI LY NAME siteId STATE VoIPCallMgrClusterId VoIPCallMgrCustomerId VoIPCallMgrDSPMaxChannel VoIPCallMgrFileSystemName VoIPCallMgrGatewayIpAddress VoIPCa llMgrGatewayName VoIPCa llMgrGatewayType VoIPCallMgrMediaDeviceIpAddress VoIPCallMgrMediaDeviceName VoIPCallMgrMediaDeviceType VoIPCa llMgrProce ssNam e VoIPCallMgrSerialOrDsp VoIPCallMgrServerDescr VoIPCallMgrServerId VoIPCallMgrServerVersion VoIPCa llMgrSqlD bName VoIPDevice Type Page Chapter 5: Defined Resources Cis co I P Tel eph ony Tech nol ogy Pack Resources Page Sub-Element Types Tables of Sub-Element Types CallManager Gateway Device CallManager Media Device CallManager Server Device CallManager Server File System CallManager Server Interface CallManager Server Process CallManager Server SQL Database Cluster Codec Extension Gatekeeper Device Extension (cont.) Gateway Path Perfmon PSTN Gateway Device PSTN Gateway DSP Card Page Chapter 6: Sub-Element Grouping Rules NOC Grouping Global Customer View Branch The sub-branches are described as follows: Global Customer View Branch (No Rules or Conditions) Page Page IP Telephony Call Detail Record Branch %(FAMILY) LIKE 'VOIP_Cisco_CDR_%' (cont.) Infrastructure Branch Infrastructure Branch (No Rules or Conditions) (cont.) Sub-Element Collect Grouping Infrastructure Branch (No Rules or Conditions) (cont.) The branches are described as follows: Page Page Chapter 7: Collection Formulas Data Collection Formula s and Metrics Formula Reference AttendantConsoleClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones Availability (percent) BRIChannelsActive BRISpansInService CallDuration CallsActive CallsInProgress CauseCallRejected CauseChannelUnacceptable CauseDestinationOutOfOrder CauseInvalidNumberFormat CauseMisdialedTrunkPrefix CauseNetworkOutOfOrder CauseNoAnswerFromUser CauseNoChannelAvailable CauseNoRouteToDestination CauseNoRouteTransitNetwork CauseNoUserResponding CauseNumberChanged CauseOther CauseResourceUnavailable CauseSubscriberAbsent CauseSwitchCongestion CauseTemporaryFailure CauseUnassignedNumber CauseUserBusy CCM CPU Utilization (percent) (avg last 5 mn) CCM Media Device Registration Availability (percent) CCM Physical Memory Utilization (percent) CCM Registered CTI Devices (Nb) (Gauge) CCM Registered Devices (Nb) (Gauge) CCM Registered Gateways (Nb) (Gauge) CCM Registered Media Devices (Nb) (Gauge) CCM Registered Phones (Nb) (Gauge) CCM Registered VoiceMail Devices (Nb) (Gauge) CCM Rejected Devices (Nb) (Gauge) CCM SQL Server Availability percentage CCM SQL Server Cache Hit ratio (percent) CCM SQL Server free buffers (Nb) CCM SQL Server number active user connections CCM SQL Server number of blocked users CCM SQL Server number of locks blocking processes CCM SQL Server number of locks CCM SQL Server number of pending rw CCM SQL Server Tota l number of Pages CCR Cluster Erlang Cluster Number of Direct VoiceMail Calls (Nb) Cluster Percentage of Company Calls (percent) Cluster Percentage of Drop Calls (percent) Cluster Percentage of Normal Call Clearing (percent) Cluster Percentage of Pack et Lost ( percent) Cluster Percentage of Successful Calls (percent) Cluster Percentage of TollBypass Calls (percent) Cluster Total Hours of Traffic Cluster Total Number of Company Calls (Nb) Cluster Total Number of Company IP Calls (Nb) Cluster Total Number of Company LegacyPBX Calls (Nb) Cluster Total Number of External Calls (Nb) Cluster Total Number of Normal Call Clearing Cluster Total Number of Outgoing External Calls (Nb) ClusterBlocking ClusterCallDuration ClusterCauseCallRejected ClusterCauseChannelUnacceptable ClusterCauseDestinationOutOfOrder ClusterCauseInvalidNumberFormat ClusterCauseMisdialedTrunkPrefix ClusterCauseNetworkOutOfOrder ClusterCauseNoAnswerFromUser ClusterCauseNoChannelAvailable ClusterCauseNoRouteToDestination ClusterCauseNoRouteTransitNetwork ClusterCauseNoUserResponding ClusterCauseNumberChanged ClusterCauseOther ClusterCauseResourceUnavailable ClusterCauseSubscriberAbsent ClusterCauseSwitchCongestion ClusterCauseTemporaryFailure ClusterCauseUnassignedNumber ClusterCauseUserBusy ClusterDropCall ClusterErlangB ClusterErlang ClusterForwardToVoiceMail ClusterIncomingCall ClusterInternalCall ClusterInternationalCall ClusterIntersiteIPCall ClusterIntersiteLegacyPBXCall ClusterIntrasiteIPCall ClusterIntrasiteLegacyPBXCall ClusterJitter ClusterLatency ClusterLines ClusterLocalCall ClusterLongDistanceCall ClusterMOS ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterOffNetCall ClusterOnNetCall ClusterShortCall ClusterSuccessfulCall ClusterTollBypassCall ClusterTotalCall ClusterTotalHoursOfTraffic ClusterUnsuccessfulCall ClusterVoicemailCallDuration ClusterVoiceMailCall ClusterVoicemailPackets CS DropCall DSP Card Availability (percent) DSP Card Resource Utilization (percent) EncryptedCallsActive EncryptedPartiallyRegisteredPhones EncryptedRegisteredPhones ForwardToVoiceMail FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService Gatekeeper Buffer Utilization (percent) Gatekeeper Call Setup Quality (percent) Gatekeeper CPU Utilization (percent) (avg last 5 mn) Gatekeeper ICMP Inbound Errors (percent) Gatekeeper ICMP Outbound Errors (percent) Gatekeeper Packet Errors (Nb) Gatekeeper Total Number of Admission Rejects (Nb) Gatekeeper Total Number of Admission Requests (Nb) Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge) Gatekeeper Total Number of Location Rejects (Nb) Gatekeeper Total Number of Location Requests (Nb) Gatekeeper Total Number of Registered EndPoints (Nb) Gatekeeper Total Packets (Nb) GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress ICR ICRmx Inbound Loss (percent) Incoming Page Page Page Page Interface Bandwidth Utilization In (percent) Page Interface Bandwidth Utilization Out (percent) Page Interface Packet Loss (percent) Page Interface Throughput In (kbps) Page Interface Throughput Out (kbps) Internal International IntersiteIPCall IntersiteLegacyPBXCall IntrasiteIPCall IntrasiteLegacyPBXCall isCallee isCaller Jitter Latency Local LongDistance MLQKav MLQK MLQKmn MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable MOS NbPacketsLost NbPacketsReceived NbPacketsSent OffNet OnNet Outbound Loss (percent) Percentage of Company Cal l s (percent) CME(Bulk) VOIP Cisco Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco Percenta ge of Packet Lost (percent) CME(Bulk) VOIP Cisco Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco Page PSTN Gateway Active DS0 Channels (Nb) (Gauge) PSTN Gateway Active DS0 Channels (Nb) PSTN Gateway Call Setup Quality (percent) (Successful / Total) PSTN Gateway Call Setup Quality (percent) (successful / Total) PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful) PSTN Gateway DS1 Active DS0 Channels (Nb) PSTN Gateway ICMP Inbound Errors (percent) PSTN Gateway ICMP Outbound Errors (percent) PSTN Gateway Network Errors (percent) PSTN Gateway Packet Discards PSTN Gateway Total Active DS0 Channels (Nb) (Gauge) PSTN Gateway Total Call Signaling Errors (Nb) PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s) PSTN Gateway Total Number Calls Rejected (Nb) PSTN Gateway Total Number of Calls (Nb) PSTN Gateway Total Number of Calls (sum of all DS0s) Page PSTN Gateway Total Number of Calls per mn (Calls/mn) PSTN Gateway Total Number of Calls Page Page Page PSTN Gateway Total Number of Unsuccessful Calls (Nb) PSTN Gateway Total Packets per Second SCS ShortCall SIPCallsActive SIPCallsInProgress Page Page Page Page Page Page Page SNMP Unavailable (percent) (avg last hour) SuccessfulCall T1ChannelsActive T1SpansInService TollbypassCallDuration TollBypassCall Total Number of Calls (Nb) CME(Bulk) VOIP Cisco Total Number of Outgoing External Calls (Nb) Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco UnsuccessfulCall VoicemailCallDuration VoiceMailCall VoicemailPackets Page Chapter 8: Discovery Formulas Netcool/Proviso Discovery Formula Tree Discovery Formula Structure The Results Line CCM_Gate way_Device CCM_Medi a_Devic e CCM_Server_Device CCM_Server_FileSystem CCM_Server_Interface CCM_Ser ver_Process CCM_Ser ver_Sql Database Gatekeeper_Device PSTN_Gateway_Device Type rfc2127-ISDN-MIB SNMP (discovery) PSTN Gateway device discovery. Page PSTN_Gateway_DSP_Card Page Appendix A: Configuration Overview Before You Begin Configure the Technology Pack Page Page Page Page Page Page Page Note: Use the following method only in the CUCMConfig.js file. Page Page Page Page Page Page Other Tasks and Considerations Verify ing Re sour ces Page Appendix B: UBA Parameters Reference (443, Topology Editor) UBA Parameters Reference Page Page Page Page VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE VOIP_CISCO_IPT.CCMINPUT.URI VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE VOIP_CISCO_IPT.CDRINPUT.URI Page VOIP_CISCO_IPT.DESIGNFILE Page VOIP_CISCO_IPT.INPUT_DIRECTORY VOIP_CISCO_IPT.INPUT_FTP_PASSWORD VOIP_CISCO_IPT.INPUT_FTP_USERNAME Page VOIP_CISCO_IPT.INPUT_HOST Page VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP VOIP_CISCO_IPT_PERFMON.DESIGNFILE VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME VOIP_CISCO_IPT_PERFMON.INPUT_HOST VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE VOIP_CISCO_IPT_PERFMON.PERFMON.URI Page Appendix C: Template File Reference Pack-Specific UBA Parameters Template File Name File Location Pack-Specific UBA Parameters Pack-Specific UBA Parameter Values Additional Information on UBA Parameter Values Notes Examples Page Additional Copyright Information The following copyright information is for software used by Netcool/Proviso. Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3 SCO TTY Stack Page BLT 2.4u CMU-SNMP 1.14 Scotty 2.8, incrTCL 3.0, [incr TCL] 3.2 UCD SNMP 4.2.5 JDOM 1.0 Regex 1.1a Xwpick Sieve of Erastothenes

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