Chapter 7: Collection Formulas

Internal

Type

Import

Description

A call between two internal extensions, managed by one or more CallManager clusters, where the caller and callee extension numbers are short, internal numbers.

An internal call can be:

An outbound or inbound call

A call between two IP phones from the same site

A call between two IP phones from different sites

A call between one IP phone and one legacy phone from the same site

A call between one IP phone and one legacy phone from different sites

An intrasite or intersite legacy PBX call

An on-net call (pure IP network transit)

An off-net call (IP to PSTN Gateway call)

An internal call can never be:

A call between an internal extension and any external PSTN number.

Ranges of internal extensions are defined through addExtensionRange() methods in the CCMConfig.js file.

Syntax

#Bulk Metric

Generic Database Alias

None.

Formula Editor Path

AP > Specific > Bulk > VOIP > Cisco > CDR

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Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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IBM 4.3-W manual Internal, Import