IBM 4.3-W manual CDR Quality Group, CDR Quality Resource Cluster Quality Resource

Chapter 2: Supported Reports

CDR Quality Group

Description

Group summary chart showing the specific sub-element quality based on information collected through Call Detail records (call signaling) and Call Maintenance Records.

Reporter Set

Extension

Tables and Charts

Tables: Group Summary Table (1 of 2 implemented)

Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Jitter

Latency

MOS

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

Navigation Path

Navigation path on the DataView portal:

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Path Group

Drills Down To

CDR Quality Resource

Cluster Quality Resource

Drilled Down From

None.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 23