IBM 4.3-W Preface

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W xix

Preface

This manual describes the Netcool/Proviso Cisco IP Telephony Technology Pack, focusing on the Cisco IP

Telephony environment. Specifically, the manual describes the reports for displaying information about the

devices and technologies that operate in the Cisco IP Telephony environment. The manual also describes the data

collection model, properties, resources, collection formulas, and metrics that the Cisco IP Telephony Technology

Pack provides to create the associated reporter sets.

Note: This technology pack supports the Cisco CallManager (CCM) environment and its new implementation,

the Cisco Unified Call Manager (CUCM) environment. Where this guide refers to Cisco CallManager or CCM,

it also applies to Cisco Unified Call Manager (CUCM), unless an explicit distinction is made.

The audiences for this manual are the network administration engineers at IBM customer sites who will install,

configure, and use the Cisco IP Telephony Technology Pack as part of their Netcool/Proviso installation. IBM

Professional Services engineers may also find this manual useful.

To install and use the Cisco IP Telephony Technology Pack, you should have a working knowledge of the

following subjects:

• Netcool/Proviso DataMart

• TCP/IP networks

• Telecom network management

• Administration of the operating system

The audiences should also be familiar with the specific technology that the Cisco IP Telephony Technology Pack

deals with, in this case Cisco IP Telephony.

This guide is organized as follows:

•Chapter 1, Introduction

Provides a general introduction to technology packs.

•Chapter 2, Supported Reports

Provides information about the reports that the Cisco IP Telephony Technology Pack provides for each

device operating in the Cisco IP Telephony environment.

•Chapter 3, Devices and Services

Describes the devices and services that the Cisco IP Telephony Technology Pack supports.