Chapter 5: Defined Resources

Extension (cont.)

 

This sub-element is the extension number for a phone or a CTI application. An extension can be

 

any internal phone number managed by the CallManager’s DialPlan, according to its

 

configuration. Supported extensions include:

 

Cisco IP Phone (79xx series) registered to the CallManager cluster.

 

Analog Phone connected to a voice gateway (for example, ATA186 or Cisco VG200 Series,)

 

 

and registered to the CallManager cluster.

 

Legacy phone connected to a legacy PBX. It is not registered to the CallManager cluster, but

 

 

has an extension number defined within the company’s internal DialPlan. A record can be

 

 

stored by the CallManager each time an internal legacy phone makes a call with an IP phone.

 

VoiceMail application, which is defined in the CallManager as a special range of extension

Comments

 

numbers.

Front desk operator.

 

 

Hunt Group — a group of people in the company with the same extension number.

 

Conference bridge.

 

Any other CTI Application (IVR, AutoAttendant).

 

External PSTN numbers and unknown numbers that are not defined in the internal DialPlan of

 

the CallManager configuration are not managed by Netcool/Proviso through a specific sub-

 

element. However, each time a record is found in the CDR database with an external or unknown

 

number, metrics for either of the following specific sub-elements are created or updated:

 

ExternalNumber

 

UnknownExtension

 

 

 

Gatekeeper Device

Collection Type

SNMP

 

 

 

 

Family

1213_Device

 

 

 

 

Sub-element name: ElementName_<InstanceName>

Naming

Instance name:

<NULL>

Structure

Label:

-UNSPECIFIED

 

 

 

Properties

VoIPIPDeviceType

 

 

Comments

Optional H.323 component. A gatekeeper can be registered to several clusters. A gatekeeper can

be a Cisco 2600 or 3600 Series.

 

 

 

 

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Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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IBM 4.3-W manual Gatekeeper Device