Chapter 2: Supported Reports

CDR Quality Resource

Description

Resource summary chart showing the specific sub-element quality based on information collected through Call Detail records (call signaling) and Call Maintenance Records.

Reporter Set

Extension

Tables and Charts

Tables: Resource Summary Table (1 of 1 implemented)

Charts: Resource Distribution Chart (2 of 2 implemented)

Metrics Used in Report

Jitter

Latency

MOS

Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco

Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

SuccessfulCall

UnsuccessfulCall

Navigation Path

Navigation path on the DataView portal:

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster > %(clusterId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer > %(customerId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(siteId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster > %(clusterId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer > %(customerId)

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(siteId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(clusterId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Customer > %(customerId)

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Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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IBM 4.3-W manual CDR Quality Resource