IBM 4.3-W manual Top 10 Cluster Call Completion

Chapter 2: Supported Reports

Top 10 Cluster Call Completion

Description

Top 10 and bottom 10 clusters based on the percentage of successful calls.

Reporter Set

Cluster

Tables and Charts

Tables: TopN (4 of 9 implemented)

Charts: TopN (4 of 9 implemented)

Metrics Used in Report

Cluster Percentage of Drop Calls (percent)

Cluster Percentage of Normal Call Clearing (percent)

Cluster Percentage of Successful Calls (percent)

Navigation Path

Navigation path on the DataView portal:

NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Clusters

Drills Down To

Cluster Quality Detail Chart

Drilled Down From

None.

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 105