Chapter 7: Collection Formulas

Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco

Type

CME

Description

Ratio between company calls and the total number of calls.

For a definition of company calls, see Cluster Total Number of Company Calls (Nb).

Syntax

(isCaller + isCallee) = 0 ifTrue: [^nil].

^(100*((IntrasiteIPCalls+IntersiteIPCalls+IntrasiteLegacyPBXCalls+IntersiteLegac

yPBXCalls)/(isCaller+isCallee)))

Formula Input

Input:

IntersiteIPCalls

Source:

IntersiteIPCall (Formula)

Input:

IntersiteLegacyPBXCalls

Source:

IntersiteLegacyPBXCall (Formula)

Input:

IntrasiteIPCalls

Source:

IntrasiteIPCall (Formula)

Input:

IntrasiteLegacyPBXCalls

Source:

IntrasiteLegacyPBXCall (Formula)

Input:

isCallee

Source:

isCallee (Formula)

Input:

isCaller

Source:

isCaller (Formula)

Generic Database Alias

None.

Formula Editor Path

AP > Specific > CME > VOIP > Cisco

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Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

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IBM 4.3-W manual Percentage of Company Calls percent CMEBulk Voip Cisco