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Appendix B: UBA Parameters Reference (443, Topology Editor)
458
Netcool/Proviso Cisco IP Telephony Tec
hnology Pack User’s Guide, Version 4.3-W
•
Detail
. Provides details about the para
meter, including possible values.
Contents
Main
Notices
Trade mark s
Page
Contents
Chapter 1: Introduction
Chapter 2: Supported Reports
Page
Chapter 3: Devices and Services
Page
Chapter 5: Defined Resources
Chapter 6:Sub-Element Grouping Rules
Chapter 7: Collection Formulas
Page
Page
Page
Page
Page
Page
Chapter 8: Discovery Formulas
Appendix A: Configuration
Page
Page
Preface
Audience
Organization
The Netcool/Proviso Product Suite
Page
Page
Chapter 1: Introduction
Overview
How is the Data Collected?
Inventory
Collection
How is the Data Processed and Loaded into the Database?
CME Operation
Loading Phase
Building Phase
Processing Phase
How is the Data Reported?
Page
Page
Page
Chapter 2: Supported Reports
Overview
Reporter Sets
Reporter Set Tree
Page
Reports
Page
Page
CCM Server Quality Resource Detail Chart
CCM Server Quality Resource
CCM Sql Server Group
CCM Sql Server Resource Detail Chart
CCM Sql Server Resource
CDR Call Distribution Detail Chart
CDR Call Distribution Group
CDR Call Distribution Resource
Page
CDR Quality Detail Chart
Page
CDR Quality Group
CDR Quality Resource
Page
CDR Utilization Detail Chart
CDR Utilization Group
CDR Utilization Resource
Page
CDR VoiceMail Usage Detail Chart
CDR VoiceMail Usage Resource
Page
Cluster Call Distribution Detail Chart
Cluster Call Distribution Group
Cluster Call Distribution Resource
Cluster Erlang-B Group
Cluster IP vs Legacy Detail Chart
Cluster IP vs Legacy Resource
Cluster Quality Detail Chart
Cluster Quality Group
Cluster Quality Resource
Page
Cluster Utilization Detail Chart
Cluster Utilization Group
Cluster Utilization MLH Resource
Cluster Utilization Resource
Cluster VoiceMail Usage Detail Chart
Cluster VoiceMail Usage Resource
Errors on Cluster by Codec
Page
Gatekeeper Availability Resource Detail Chart
Gatekeeper Availability Resource
Gatekeeper Device Quality Resource Detail Chart
Gatekeeper Device Quality Resource
Gatekeeper Interface Availability Resource Detail Chart
Gatekeeper Interface Availability Resource
Gatekeeper Interface Utilization Resource Detail Chart
Gatekeeper Interface Utilization Resource
Global VOIP
Page
K-Factor Detail Chart
K-Factor Group
Page
K-Factor Resource
Page
Media Device Group
Media Device Resource Detail Chart
Media Device Resource
Perfmon Active Calls Detail Chart
Perfmon Active Calls Group
Perfmon Active Calls Resource
Page
Perfmon MOH Detail Chart
Perfmon MOH Group
Perfmon MOH Resource
Perfmon PSTN Detail Ch art
Perfmon PSTN Group
Perfmon PSTN Resource
Page
Perfmon Secur ity Det ail Chart
Perfmon Security Group
Perfmon Secur ity Res ource
Page
PSTN Gateway Availability Resource Detail Chart
PSTN Gateway Availability Resource
PSTN Gateway Device DS0 Usage Detail Chart
PSTN Gateway Device Quality Resource Detail Chart
PSTN Gateway Device Quality Resource
PSTN Gateway DSP Card Resource Detail Chart
PSTN Gateway DSP Card Resource
PSTN Gateway E1/T1 Availability Resource Detail Chart
PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart
PSTN Gateway E1/T1 Interface Utilization Resource
PSTN Gateway E1/T1Availability Resource
Top 1 0 CD R Ca ll C omp let ion
Page
Top 1 0 CD R Ca ll D ura tio n
Page
Top 1 0 CD R K- Fac tor
Page
Top 10 CDR Number of Calls
Page
Top 10 CDR Number of Errors
Page
Top 10 Cluster Call Completion
Top 10 Cluster Number of Calls
Top 1 0 Cl ust er N umb er o f Er ror s
Top 10 E1/T1 Utilization Resource
Page
Page
Chapter 3: Devices and Services
Overview
Summary of Device Technology
Categories of Service Reporting
Services and Devices Monitored
Sources of Collected Data
Collecting CDR and CMR Data with Cisco CallManager
Port for SQL Access
Troubleshooting Note for SQL Requests
Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager
Pre-Requisites
SNMP Access
Cisco CallManager Configuration
Supported MIBs
Page
Chapter 4: Element and Sub-Element Properties
AP_ifType
CDRclusterId
CDRcustomerId
CDRsiteId
cdrType
clusterId
customerId
Element.NAME
Element.STATE
FAMI LY
NAME
siteId
STATE
VoIPCallMgrClusterId
VoIPCallMgrCustomerId
VoIPCallMgrDSPMaxChannel
VoIPCallMgrFileSystemName
VoIPCallMgrGatewayIpAddress
VoIPCa llMgrGatewayName
VoIPCa llMgrGatewayType
VoIPCallMgrMediaDeviceIpAddress
VoIPCallMgrMediaDeviceName
VoIPCallMgrMediaDeviceType
VoIPCa llMgrProce ssNam e
VoIPCallMgrSerialOrDsp
VoIPCallMgrServerDescr
VoIPCallMgrServerId
VoIPCallMgrServerVersion
VoIPCa llMgrSqlD bName
VoIPDevice Type
Page
Chapter 5: Defined Resources
Cis co I P Tel eph ony Tech nol ogy Pack Resources
Page
Sub-Element Types
Tables of Sub-Element Types
CallManager Gateway Device
CallManager Media Device
CallManager Server Device
CallManager Server File System
CallManager Server Interface
CallManager Server Process
CallManager Server SQL Database
Cluster
Codec
Extension
Gatekeeper Device
Extension (cont.)
Gateway
Path
Perfmon
PSTN Gateway Device
PSTN Gateway DSP Card
Page
Chapter 6: Sub-Element Grouping Rules
NOC Grouping
Global Customer View Branch
The sub-branches are described as follows: Global Customer View Branch (No Rules or Conditions)
Page
Page
IP Telephony Call Detail Record Branch %(FAMILY) LIKE 'VOIP_Cisco_CDR_%' (cont.)
Infrastructure Branch
Infrastructure Branch (No Rules or Conditions) (cont.)
Sub-Element Collect Grouping
Infrastructure Branch (No Rules or Conditions) (cont.)
The branches are described as follows:
Page
Page
Chapter 7: Collection Formulas
Data Collection
Formula s and Metrics
Formula Reference
AttendantConsoleClientsOnline
AttendantConsoleClientsRegistered
AuthenticatedCallsActive
AuthenticatedPartiallyRegisteredPhone
AuthenticatedRegisteredPhones
Availability (percent)
BRIChannelsActive
BRISpansInService
CallDuration
CallsActive
CallsInProgress
CauseCallRejected
CauseChannelUnacceptable
CauseDestinationOutOfOrder
CauseInvalidNumberFormat
CauseMisdialedTrunkPrefix
CauseNetworkOutOfOrder
CauseNoAnswerFromUser
CauseNoChannelAvailable
CauseNoRouteToDestination
CauseNoRouteTransitNetwork
CauseNoUserResponding
CauseNumberChanged
CauseOther
CauseResourceUnavailable
CauseSubscriberAbsent
CauseSwitchCongestion
CauseTemporaryFailure
CauseUnassignedNumber
CauseUserBusy
CCM CPU Utilization (percent) (avg last 5 mn)
CCM Media Device Registration Availability (percent)
CCM Physical Memory Utilization (percent)
CCM Registered CTI Devices (Nb) (Gauge)
CCM Registered Devices (Nb) (Gauge)
CCM Registered Gateways (Nb) (Gauge)
CCM Registered Media Devices (Nb) (Gauge)
CCM Registered Phones (Nb) (Gauge)
CCM Registered VoiceMail Devices (Nb) (Gauge)
CCM Rejected Devices (Nb) (Gauge)
CCM SQL Server Availability percentage
CCM SQL Server Cache Hit ratio (percent)
CCM SQL Server free buffers (Nb)
CCM SQL Server number active user connections
CCM SQL Server number of blocked users
CCM SQL Server number of locks blocking processes
CCM SQL Server number of locks
CCM SQL Server number of pending rw
CCM SQL Server Tota l number of Pages
CCR
Cluster Erlang
Cluster Number of Direct VoiceMail Calls (Nb)
Cluster Percentage of Company Calls (percent)
Cluster Percentage of Drop Calls (percent)
Cluster Percentage of Normal Call Clearing (percent)
Cluster Percentage of Pack et Lost ( percent)
Cluster Percentage of Successful Calls (percent)
Cluster Percentage of TollBypass Calls (percent)
Cluster Total Hours of Traffic
Cluster Total Number of Company Calls (Nb)
Cluster Total Number of Company IP Calls (Nb)
Cluster Total Number of Company LegacyPBX Calls (Nb)
Cluster Total Number of External Calls (Nb)
Cluster Total Number of Normal Call Clearing
Cluster Total Number of Outgoing External Calls (Nb)
ClusterBlocking
ClusterCallDuration
ClusterCauseCallRejected
ClusterCauseChannelUnacceptable
ClusterCauseDestinationOutOfOrder
ClusterCauseInvalidNumberFormat
ClusterCauseMisdialedTrunkPrefix
ClusterCauseNetworkOutOfOrder
ClusterCauseNoAnswerFromUser
ClusterCauseNoChannelAvailable
ClusterCauseNoRouteToDestination
ClusterCauseNoRouteTransitNetwork
ClusterCauseNoUserResponding
ClusterCauseNumberChanged
ClusterCauseOther
ClusterCauseResourceUnavailable
ClusterCauseSubscriberAbsent
ClusterCauseSwitchCongestion
ClusterCauseTemporaryFailure
ClusterCauseUnassignedNumber
ClusterCauseUserBusy
ClusterDropCall
ClusterErlangB
ClusterErlang
ClusterForwardToVoiceMail
ClusterIncomingCall
ClusterInternalCall
ClusterInternationalCall
ClusterIntersiteIPCall
ClusterIntersiteLegacyPBXCall
ClusterIntrasiteIPCall
ClusterIntrasiteLegacyPBXCall
ClusterJitter
ClusterLatency
ClusterLines
ClusterLocalCall
ClusterLongDistanceCall
ClusterMOS
ClusterNbPacketsLost
ClusterNbPacketsReceived
ClusterNbPacketsSent
ClusterOffNetCall
ClusterOnNetCall
ClusterShortCall
ClusterSuccessfulCall
ClusterTollBypassCall
ClusterTotalCall
ClusterTotalHoursOfTraffic
ClusterUnsuccessfulCall
ClusterVoicemailCallDuration
ClusterVoiceMailCall
ClusterVoicemailPackets
CS
DropCall
DSP Card Availability (percent)
DSP Card Resource Utilization (percent)
EncryptedCallsActive
EncryptedPartiallyRegisteredPhones
EncryptedRegisteredPhones
ForwardToVoiceMail
FXOPortsActive
FXOPortsInService
FXSPortsActive
FXSPortsInService
Gatekeeper Buffer Utilization (percent)
Gatekeeper Call Setup Quality (percent)
Gatekeeper CPU Utilization (percent) (avg last 5 mn)
Gatekeeper ICMP Inbound Errors (percent)
Gatekeeper ICMP Outbound Errors (percent)
Gatekeeper Packet Errors (Nb)
Gatekeeper Total Number of Admission Rejects (Nb)
Gatekeeper Total Number of Admission Requests (Nb)
Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge)
Gatekeeper Total Number of Location Rejects (Nb)
Gatekeeper Total Number of Location Requests (Nb)
Gatekeeper Total Number of Registered EndPoints (Nb)
Gatekeeper Total Packets (Nb)
GatewayCallsActive
H323CallsActive
H323CallsInProgress
HuntlistCallsActive
HuntlistCallsInProgress
ICR
ICRmx
Inbound Loss (percent)
Incoming
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Page
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Interface Bandwidth Utilization In (percent)
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Interface Bandwidth Utilization Out (percent)
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Interface Packet Loss (percent)
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Interface Throughput In (kbps)
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Interface Throughput Out (kbps)
Internal
International
IntersiteIPCall
IntersiteLegacyPBXCall
IntrasiteIPCall
IntrasiteLegacyPBXCall
isCallee
isCaller
Jitter
Latency
Local
LongDistance
MLQKav
MLQK
MLQKmn
MOHMulticastResourceActive
MOHMulticastResourceAvailable
MOHTotalMulticastResources
MOHTotalUnicastResources
MOHUnicastResourceActive
MOHUnicastResourceAvailable
MOS
NbPacketsLost
NbPacketsReceived
NbPacketsSent
OffNet
OnNet
Outbound Loss (percent)
Percentage of Company Cal l s (percent) CME(Bulk) VOIP Cisco
Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco
Percenta ge of Packet Lost (percent) CME(Bulk) VOIP Cisco
Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco
Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco
Page
PSTN Gateway Active DS0 Channels (Nb) (Gauge)
PSTN Gateway Active DS0 Channels (Nb)
PSTN Gateway Call Setup Quality (percent) (Successful / Total)
PSTN Gateway Call Setup Quality (percent) (successful / Total)
PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful)
PSTN Gateway DS1 Active DS0 Channels (Nb)
PSTN Gateway ICMP Inbound Errors (percent)
PSTN Gateway ICMP Outbound Errors (percent)
PSTN Gateway Network Errors (percent)
PSTN Gateway Packet Discards
PSTN Gateway Total Active DS0 Channels (Nb) (Gauge)
PSTN Gateway Total Call Signaling Errors (Nb)
PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s)
PSTN Gateway Total Number Calls Rejected (Nb)
PSTN Gateway Total Number of Calls (Nb)
PSTN Gateway Total Number of Calls (sum of all DS0s)
Page
PSTN Gateway Total Number of Calls per mn (Calls/mn)
PSTN Gateway Total Number of Calls
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PSTN Gateway Total Number of Unsuccessful Calls (Nb)
PSTN Gateway Total Packets per Second
SCS
ShortCall
SIPCallsActive
SIPCallsInProgress
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SNMP Unavailable (percent) (avg last hour)
SuccessfulCall
T1ChannelsActive
T1SpansInService
TollbypassCallDuration
TollBypassCall
Total Number of Calls (Nb) CME(Bulk) VOIP Cisco
Total Number of Outgoing External Calls (Nb)
Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco
UnsuccessfulCall
VoicemailCallDuration
VoiceMailCall
VoicemailPackets
Page
Chapter 8: Discovery Formulas
Netcool/Proviso Discovery Formula Tree
Discovery Formula Structure
The Results Line
CCM_Gate way_Device
CCM_Medi a_Devic e
CCM_Server_Device
CCM_Server_FileSystem
CCM_Server_Interface
CCM_Ser ver_Process
CCM_Ser ver_Sql Database
Gatekeeper_Device
PSTN_Gateway_Device
Type
rfc2127-ISDN-MIB
SNMP (discovery)
PSTN Gateway device discovery.
Page
PSTN_Gateway_DSP_Card
Page
Appendix A: Configuration
Overview
Before You Begin
Configure the Technology Pack
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Note: Use the following method only in the CUCMConfig.js file.
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Other Tasks and Considerations
Verify ing Re sour ces
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Appendix B: UBA Parameters Reference (443, Topology Editor)
UBA Parameters Reference
Page
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VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE
VOIP_CISCO_IPT.CCMINPUT.URI
VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE
VOIP_CISCO_IPT.CDRINPUT.URI
Page
VOIP_CISCO_IPT.DESIGNFILE
Page
VOIP_CISCO_IPT.INPUT_DIRECTORY
VOIP_CISCO_IPT.INPUT_FTP_PASSWORD
VOIP_CISCO_IPT.INPUT_FTP_USERNAME
Page
VOIP_CISCO_IPT.INPUT_HOST
Page
VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP
VOIP_CISCO_IPT_PERFMON.DESIGNFILE
VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY
VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD
VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME
VOIP_CISCO_IPT_PERFMON.INPUT_HOST
VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP
VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE
VOIP_CISCO_IPT_PERFMON.PERFMON.URI
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Appendix C: Template File Reference
Pack-Specific UBA Parameters
Template File Name
File Location
Pack-Specific UBA Parameters
Pack-Specific UBA Parameter Values
Additional Information on UBA Parameter Values
Notes
Examples
Page
Additional Copyright Information
The following copyright information is for software used by Netcool/Proviso.
Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3
SCO TTY Stack
Page
BLT 2.4u
CMU-SNMP 1.14
Scotty 2.8, incrTCL 3.0, [incr TCL] 3.2
UCD SNMP 4.2.5
JDOM 1.0
Regex 1.1a
Xwpick
Sieve of Erastothenes