IBM 4.3-W manual ClusterForwardToVoiceMail

Chapter 7: Collection Formulas

ClusterForwardToVoiceMail

Type

Import

Description

Identifies a call forwarded to another destination by the original callee. In this case, the destination is the voicemail extension number, defined through an addVoiceMailRange() method in the CCMConfig.js file.

This metric is the opposite of Cluster Number of Direct VoiceMail Calls (Nb).

Syntax

#Bulk Metric

Generic Database Alias

None.

Formula Editor Path

AP > Specific > Bulk > VOIP > Cisco > CLUSTER

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W 267